Elavate Reviews 20,624

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and delicious taste, with many highlighting the positive effects on their skin, hair, and nails. The ordering process is frequently described as straightforward and efficient, and the delivery service is noted for its speed and reliability. Reviewers also appreciate the exceptional customer service, often mentioning the helpfulness and professionalism of the staff. However, some customers experienced issues with subscription management, receiving unexpected orders or having difficulty canceling. A few people also reported problems with order delivery, including instances where products were not received. Additionally, a small number of reviewers expressed dissatisfaction with the chocolate flavor and encountered difficulties with the product mixing in cold liquids.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the delicious taste of various... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight regarding improvements in their... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the prompt and fast... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent and amazing customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Read reviews but admit was skeptical but thought I’d take a chance. Super fast delivery, tasty product and great little extras such as storage tin, mini whisk etc. Only a couple of weeks in but do fee... See more

Company replied

Rated 5 out of 5 stars

I Bought Elavate, as i'm a wrinkly 63 year old, on monjaro for diabeties, & thought my body & skin need help, i looked at a lot of different collagen products, but thought Elavate had all elements cov... See more

Company replied

Rated 5 out of 5 stars

This company never ceases to amaze me. Their customer service is second to none, always swift to respond and so professional, caring and generous. Although I purchased the collagen blend to help ease... See more

Company replied

Rated 5 out of 5 stars

Ordered elavate based on reviews I have read. Great customer service, kept me up to date with delivery etc. I went for the three different flavours as wasn’t sure which would like. Started using the... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Elavate's Collagen Blend is the UK's most Concentrated Multi-Collagen product. We pride ourselves in offering premium collagen at a fraction of the cost that market leaders charge. We do this in order to better help the British public know & experience the simply amazing benefits of Collagen Protein. The benefits of our blend go beyond just Clearer Skin, Healthier Hair & Stronger Nails. Our unique formula helps support gut health & natural immunity through Probiotics and Functional Mushrooms. We've gone the extra mile for our customers and created a superblend that delivers more than just collagen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

So I’ve only been using Elavate…for 13 days but it’s great already!

So I’ve only been using Elavate collagen for 13 days. I’m always a bit sceptical about adverts I see on facebook, but I did quite a bit of research into the product and reading people’s comments and posts. I was also happy that the company is based in the uk. I was interested in the collagen mainly for my joints and back. I must say whether it’s coincidence or not, I’ve not had any lower back pain since taking it daily and I suffered daily!
I ordered 3 months supply of the chocolate flavour, which I have 2 teaspoons daily in my chocolate mocha drink. It mixes nicely and tastes great. I ordered directly from the Elavate website, and the ordering process was very easy. I got 3 pouches of the chocolate collagen powder, a free frother, a nice tin, some free sample sachets and a tub of multi vitamins which taste great (mango), and some useful information. It all came presented lovely in a nice sturdy box. I ordered on the Thursday and it arrived on the Saturday. The company keep in contact with you via emails and WhatsApp, and send useful informative videos. I’ve actually recommended this product to my friend and she has ordered 3 months supply.
I’m looking forward to seeing further improvements with my joints, skin, hair etc with continued use of this tasty product.
I have osteoarthritis, had a knee replacement July 2025 and had regular pain in my hips, lower back and my other knee. But since using this product the pain has eased already.
I am a 55 year old female

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Elevate is helping me find me again

I love Elevate and have now been using it for 3 months. I can definitely feel the difference, especially with my menopausal symptoms. Delivery was extremely quick and the free vitamins were a lovely surprise in the well presented box that came to my door. Elevate is helping me find me again! I would highly recommend. Thank you Elevate.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Follow through on the incentives

Been tempted to try this and was sent an email code but when adding to the basket it is apparent that the email offers do not come up, bad case of false advertising.
I shouldn't think they give 2 hoots about an order from me and I'm not expecting a reply, but if you promise something, then give it.

April 30, 2026
Unprompted review
Elavate logo

Reply from Elavate

Hi A Tune,

I’m really sorry to hear about your experience and the frustration this has caused, I completely understand your concerns.

I did reach out to you via Trustpilot to request your details so I could look into this and assist you properly, but I haven’t received the information needed to locate your account.

Please could you fill out this form so I can help you further and get this resolved as quickly as possible:
https://tally.so/r/obdN0M

Thank you for bringing this to my attention, and I’m sorry again for the inconvenience caused.

Warm regards,
Alex – Founder of Elavate

Rated 5 out of 5 stars

Fantastic product

Been taking this around 6 months and have seen a great improvement of my overall wellbeing. I feel more awake and stronger, I’ve noticed my hair looks healthier, shiner and growing. My face looks plumper and skin feels better. It’s simple to take daily and has a great taste. Delivery is quick and customer service is great.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Delicious

Ordered the vanilla which is delicious, so then ordered the Chocolate which is even better. The free Gummies are so tasty they are like sweets. The mango ones are my favourite. Have only been taking for just over a week but my joints do feel better, not in so much pain after 10 hours at work. Fingers crossed the weight will shift too

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product …

The website was easy to use and it was easy to place an order.
Ive only been taking it a week so not any obvious signs of improvement but its very early days.
I come the vanilla powder and have it every morning with almond milk. I lovecthe flavour and would definitely recommend it.
It also came really quick once I placed an order.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Elavate!

Fantastic company. For me Elavate have been second to none, my first order was lost in transit. No problem at all, their customer services were quick, professional and solved the problem swiftly sending another package.

The product itself is amazing, I have the vanilla flavour which I add to milk, using the milk frother. I have followed Elavates suggesting of making a routine with my shake and it has worked. I have almost completed my first month and have noticed a decline in the amount of hair I am loosing and the shine has returned.

Personally I can’t wait for it to help with my hip pain and I am confident if I stick at it I will be pain free soon.

I was also sent the free gummies which are also now part of my morning routine and 100% improving my general wellbeing.

I couldn’t recommend them more.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Fast delivery. Ease of ordering, easy to set up subscription. Great free gifts to help me. Well packaged so nothing was damaged. Have been taking this for a week now & am starting to feel the benefits. Highly recommend

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Do not commit

I would give it a minus if I could. I have been signed up for a subscription I didn't want. I have emailed 3 times now to cancel with no response.. now taken a further payment today. Very unhappy!!!

April 30, 2026
Unprompted review
Elavate logo

Reply from Elavate

Hi Sonia,

I’m really sorry to hear about your experience and the frustration this has caused, I completely understand your concerns.

I did reach out to you via Trustpilot to request your details so I could look into this and assist you properly, but I haven’t received the information needed to locate your account.

Please could you fill out this form so I can help you further and get this resolved as quickly as possible:
https://tally.so/r/obdN0M

Thank you for bringing this to my attention, and I’m sorry again for the inconvenience caused.

Warm regards,
Alex – Founder of Elavate

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