Elavon Canada Reviews 

Customer sales agent Nicholas in Toronto team is the best sales person I ever encountered for ELAVON company he is doing great job I really appreciate

I have spoken to two other people regarding my problem with the machine. Kay is the only one who spent so much time with me to resolve the problem.Excellent customer service

Great customer service

Tracey was amazing! So very helpful and appreciated!

Madison was incredibly helpful and kind. 10/10 customer service by her.

All I wanna say is that the lack of communication is a lack of experience and professionalism in deciding against holding customer funds, ridiculous

Worst customer service.
I was told i won’t be charge for first month as my business is not operative. And the representative force me to order POS earliest due to holidays. Sent me extra cash drawer which i asked how to return no response for 20 days when i got aggressive i was asked to contact customer service. Charging me for extra printer that i never received. The account manager appointed for me which i was never told, did not even introduced himself to me. I had promotion offer of $200 credit statement. Did not even receive in the first despited charged for something i shouldn’t be. I sent emails to everyone i had talked to cancel the account no response to my email. Called the first person who opened my account and asked him if he read email. And he said yes i read, then why won’t he respond to email. As usual he reads email but won’t respond email. And when i said i have decided to cancel account. Straight away transferred to customer service to cancel account. No apology. Not even tried to say let me make it right for you to retain customer service. Shitty service…

Elavon has always been a thorn in my eyes but for some reason doesn't matter which wholesaler you have for card processing you end up with Elavon. The newest now is that my last bill had a charge for over 248 dollars PCI compliance which I don't understand because I am certified until August 2026. The wholesalers don't do anything for the merchant in my case Paizer Canada . All they say it is Elavon . Well someone needs to get rid of them or look at their business methods because that's criminal . But Canada is weak and the government doesn't do anything either against companies like this .

They should implement an email service. Every call is different, with agents saying different things; it's virtually impossible to get through, especially with requests involving refunds. I was charged for the months after getting confirmation that my cancellation is confirmed. They refuse to pay me back for some reason. I have been begging for my money back that should not even have been charged in the first place. No one cares. Documenting conversation is one-sided and seems to "lose" information/request/any conversation and document things that is somehow beneficial to them only. Like my request for a return label for old equipement somehow got lost and never came through, and they would point and pick small things like last time it wasn't you who called. who cares. Both my partner and me has equal access to our business.

I am extremely disappointed with the way my account was handled. My account was suddenly closed, and my funds have been held for a minimum of 60 days, without giving me any opportunity to explain or address the situation. Additionally, I was asked to provide irrelevant and unnecessary documents, which only added to the frustration.

This treatment is unacceptable, and I request immediate clarification and prompt release of my funds.

Since December 4th, no resolution has been provided. Instead, the case was closed and my funds will not be released. This was handled extremely poorly, especially during the holidays.
To make things worse, Elavon ran two hard credit checks for no valid reason, negatively impacting my credit.
Very disappointed with the lack of transparency and professionalism. I would caution other businesses before signing up.

Do not do business.

They are holding over $35K USD. They lie through teeth saying they will release it but never will.

If you're thinking of applying, do not do it. They are thiefs and have done this countless times to others.

It has been 7 months we haves asked for termination, due to high fees, when we were promised lower fees than other, and told that everything would be taken care of... yet we are still being charged monthly fees and our account is not yet closed! We keep calling and get the same excuses, that our account closing is in process, that a refund is requested.... yet since May 2025, nothing. Complete disrespect for our business. We are looking to take legal action soon if this matter doesn't get resolved.

hate writing bad reviews, but this experience deserves one.

I was with Canadian POS for years without a single issue — until Elavon took over my account without any notice back in June. At first, things were fine, but when my machine started having problems, I called to upgrade and discuss a possible rate reduction — exactly what they told me I could do.

Since then, I’ve called over 10 times just to get help. Each time I was told a manager or supervisor would call me back. No one ever did. I followed up another 4–5 times, and still nothing. The lack of communication and transparency was unbelievable.

Because of this, I switched to another company (Clover) in September and cancelled my Elavon account. Yet, they continue to withdraw money from my account every month even after cancellation:
• $40 in September
• $411 in October
• $40 in November

I’ve called multiple times asking why I’m still being charged, and every time I get the same runaround — “a manager will call you back.” It never happens.

This is completely unacceptable. The customer service is unresponsive, the billing practices are questionable, and the lack of accountability is shocking. I’ve been patient and professional, but enough is enough.

Zero customer service, Good luck trying to contact an account manager, they couldn't care less.

Avoid at all costs. This company provided abysmal service from start to finish. They terminated my contract without explanation, held my funds hostage for 60 days, and made themselves completely unreachable—no one answers calls or responds to inquiries. Their customer service is non-existent when you actually need help. If you value your time, money, and sanity, look elsewhere.

courteous and helpful agents. Very little time spent on hold.

I purchased a company whose existing provider was Elavon.  There was an issue with the Gift Cards feature not working, this is huge for the business!
After reporting the issue to Elavon, I received a call within 24 hours from Alejandro.

Alejandro explained that he was aware of my issue and he was here to walk me through the download. It took about 15 minutes to complete all the necessary steps and test to ensure that the gift card feature was back up and working.  I couldn't be happier with the support I received and the level of professionalism and patients that Alejandro demonstrated.  I highly recommend Elavon as a company to deal with.  

You should send me on screen transactions machine ! It is much faster than the machine I have !