Electrical Showroom Reviews 

Awful. Avoid at all costs
Received a faulty ring camera.
Returned it to them, 3 weeks later still no response or camera.

Brilliant prices and super quick delivery would use again

Good service with very competitive pricing.

Good stock, good prices and promptly and efficiently delivered.
Only comment would be that your paperwork and website suggested that the items would be delivered by Royal Mail parcels but in fact turned out to be UPS - which did cause confusion at my end!

Well done, quick delivery, no any issues with product.

Very happy with service and promptness of delivery

£176 for a room thermostat and it comes with no plug? Think about it, you buy a tv online, it arrives, you’re excited, good to go and then you discover there’s no plug. No problem, you revisit the original advert and sure enough, in the small print it states, plug to make the thing work is not supplied and will cost you extra. There’s greed and then there’s avarice. Although I don’t entirely blame this company for this poor review, they could have made things a tad clearer on the listing.

Great Service, fast delivery 👍

I really wish I had read the reviews on here before believing the FEEFO Gold standard publicised on the website. We are still awaiting our product having ordered it over 11 days ago. First time it was apparently dispatched by Royal Mail 48hr tracked service, although no tracking reference was provided. After 7 days, I followed this up. I tried calling over 10 times and the line rang out before being cut off each time. I never got to speak with anyone. A chap called Callum responded to my contact form from the website apologising and advising that the parcel was to be resent that day (Friday) by 24hr Royal Mail Tracked service. This time a tacking reference was provided. However, that states that Royal Mail are still awaiting the parcel. We are now really concerned about this companies ability to deliver our order. Clearly, as the old saying goes, if it looks too good to be true, it probably is. Still awaiting goods 11 days after placing our order. I will be pursuing this further.

AVOID THIS COMPANY, We ordered products from electrical showroom, but we needed to get a refund so we requested a refund within 14 days and followed their long process to get return details. Emailed numerous times but failed to respond. Now stuck with products that I do not need.

I placed a large order with the electrical showroom earlier this week and paid for next working day delivery, after staying late at the office expecting my delivery I received nothing.
Currently I am trying to contact them by phone to no answer after 11 attempts so far.

Bought two Tado dual radiator valve starter kits on offer at great offer price. They shipped the wrong items (deliberately) when I complained via phone was told the offer was a big mistake. They sent me a returns label but I’ve no printer then asked to hold waited 25 minutes before Mateusz Przybyla cut me off. Drove to my friend house printed label and returned still waiting on refund after 1 month. Don’t deal with this company.

Your response is not acceptable I will be raising the matter with trading standards. Offering a product at a sale price on your website, then entering into a contact by billing my credit card, then shipping the wrong product while the the ordered product was still for sale on your website. When I contacted your customer service department was was told it’s was a mistake even though the product was still for sale. You would not ship the ordered product. That’s not a mistake it’s some one covering themselves even though a legal contact exists.

they have very poor customer service!
I ordered some spotlights from them and half came used, therefore not working properly.
I sent them an email a couple of times regarding the issue and they were extremely vague about resolving the issue. they then began to stop replying to my emails, and after many emails. I still haven't had the problem resolved.

Very competitive pricing, good delivery times. BUT

There must be a reason why they are cheaper than everyone else, it must be that they do not pay for any administrative staff.

As per their returns policy, I returned an unopened package. Request was accepted immediately. Package delivered and signed for. Then nothing, no return of moneys, no contact, no answer of phone, no return of emails.

EDIT: Since this review they have rectified the returned item and have used them and dealt with returning another item and it went quite smoothly.

Again, good price, good quick delivery and if you take into account that they might be a slightly smaller outfit, the returns process isn't too bad if you're prepared to wait/chase them a little.

Ordered a nest IQ camera, one non appointment delivery was made, no option to re-book delivery, this was ordered on 16th December, tried to phone the 0800 number for 2 weeks, no one answers. Have emailed customer services, no reply. Feels like I am stuck with no product and they still have my money. Will seek to claim the money back through my card issuer.