The Electric Bed Co Reviews 

Scammers
Please please don’t use. I got bed two different remotes controls one did not work. Paid £60.00 to have it made for me. Head board was broken while putting it together. It’s such a shame if they after service was any good I would of not only brought again but recommend then. PLEASE STAY CLEAR
PLEASE BE CAREFUL WHERE THEY ARE GETTING THERE OTHER REVIEWS FROM. I never complain and I’m so understanding we all make mistakes and we all have the chance to correct them. NOT THIS COMPANY. And I forget to say material was different as ordered . And we were a lead short on a 6 ft bed ie two controllers one never worked but we were also short a lead head board broken. Stay clear.

Bought a electric bed for my OAP disabled mother. The delivery company they used apparently lost the bed. I tried calling and the number dose not exist. I emailed no reply. After she spent a week sleeping in a recliner chair in agony with no bed and unable to go anywhere due to covid. The bed was finally delivered the guys set the bed up only too find no headboard or remote control for the bed.Tried contacting them took a couple days to get a reply. Too be told they would contact the manufacturer and get back too me. Heard nothing from them no apologies or offer of compensation. The next thing we heard was from the new delivery company too say they were delivering the headboard and remote. Yes the bed is lovely and mattress is very comfortable. But after all the stress and making myself and my mother I'll over having to try and keep contacting them. Really would never recommend them. How do you send a electric bed out that's be purchased without checking the remote or headboard are there.

I have been trying to contact electric beds online now since 04/06/20 as i have a problem with the mattress but i cannot get them to reply. Not very happy.

Very quick to respond to sales enquiries but completely silent when it comes to problems / complaints. My bed is described as having as being a 'five-fold' bed but in reality it only folds in two places, so I've asked them to shed some light on this and check whether they delivered the correct bed. Response? Absolutely silence. Yet my sales enquiry about accessories and delivery times pre-purchase had been responded to swiftly. Not acceptable, especially when you consider the costs of their beds.

What an absolutely dreadful company to deal with! I actually grudge giving them one star.
If you have the misfortune to encounter a problem, you're in trouble.
I bought my adjustable bed in April 2019. Unfortunately in January 2020 the motor broke with the head end of the bed in an upright position. No phone number for the company & no address (illegal!). Only had their email facility. Absolute nightmare.
Website shows 'Shop with Confidence, Your Satisfaction is Guaranteed', ' guaranteed excellent customer service through direct communication via email' & 'A 12 month guarantee offers you total peace of mind (for faulty workmanship, handset & motor)'. No such luck.
Dozens of email to & fro, and I'm still stuck with this bed. I haven't had a decent sleep since. I've had to enlist the help of Trading Standards and my Credit Card company, and despite sending 2 Trading Standards letters by email, and I'm still no further forward with this company. I'm at my wits end.
I don't know why they simply just didn't provide a replacement bed for the purpose of actually justifying their statement of '12 month guarantee offers you total peace of mind (for faulty workmanship, handset & motor)'.
They talk the talk, but that's all. No help whatsoever...….

This company was great. I chose my bed (at £400 SO much cheaper than anything else available). Got a date and time of delivery. Bed was delivered at specified time. Very helpful chaps took away the packaging after undoing it for me. I put the legs on and plugged it in (I had chosen not to have that done for me!) That was 6 months ago, the bed is excellent, my sister who paid over a grand for hers is seething with jealousy, and I am delighted overall with the company and very pleased that I had ignored the reviews on here.

I ordered a mattress on the 12th of October, and despite numerous emails, I have still not received it. I received three texts from them in this time, with 3 different delivery dates and a link to the dpd site, but still nothing. Luckily I have paid via paypal and have raised a dispute. The text was from Platinum Enterprise as was the paypal receipt. They also trade under the name Bodyease. Considering that they are only 22 miles away, I thought delivery wouldn't be a problem

WARNING : DO NOT BUY FROM THIS COMPANY , THEY ARE BREACHING THE LAW AS THEY DO NOT LIST THEIR ADDESS OR TELEPHONE NUMBER ON THE WEBSITE. THEY OFFER NO AFTERSALES REPAIRS AND IGNORE ANY EMAILS. THEIR DEMOGRAPHIC CONSUMER ARE VULNERABLE THEY ARE CURENTLY BEING INVESTIGATED BY TRADING STANDARDS. IF YOU HAVE HAD A PROBLEM WITH THIS COMAPNY AND PAID BY PAYPAL, CONTACT THEM IMMEDIATLY AS THEY CAN OPEN A DISPUTE , ALSO IF PURCHASED IN THE LAST 180 THEY CAN ARRANGE A CHARGE BACK . THE COMPANY IS ASSOCIATED TO PLATINUM ENTERPRSE UK LTD.

bought a bed off this company electric beds online i paid for the bed to be put together on site was told no need it was done in the factory. bed did not arrive on the day it should of arrived complained to company telling them if they did not get it sorted i wanted a full refund after that bed arrived on the friday 3 days late the drivers unpacked it and said there was 2 clips short to hold bed together complained again and a week later got the 2 clips and me and my friend had to finish putting bed together they said i could get a refund of £60 because the bed was assembled in the factory still waiting and they will not answer my emails.

No refund still waiting for my money
They have the bed said I would get a refund and still waiting
Will not respond to my emails
I will keep updating as they have had my money since April
Please be aware this company does not care and will keep your cash no matter how many times you ask for it back

Bed ordered and delivery arranged.
Bed arrived damaged (see review for DX Delivery)

Chased the company via email no telephone number available for an update or refund. Did not reply despite stating my Mum in Law did not have a bed.
Eventually replied to say processing refund or would I like a special delivery, this message was on the 21st we are now on the afternoon of the 25th.
No bed
No special delivery
No refund
No reply to another 3 emails.

So again who cares about an 85 year old not having a bed. I do, as do the family.

But Electric Beds online..... no they don't - 4 days without a bed.

Disgusting disregard for customers and appalling disregard for the elderly.
Trading Standards and the furniture ombudsman..... here we come!
Shop elsewhere!

UPDATE 15:44 on 25.6.18
Still no reply to the 3 emails (2 this morning one on Friday).
No refund.
Reported to trading standards.
Avoid at all costs they could not care less about customers.

UPDATE 8.58am on 26.6.18
Email received delivery date 2.7.18 is this OK or would you like a refund.
1. Does anyone believe an 85 year old should not have a bed for 1 day never mind a week and a half.
2. Asked for refund last Thursday why are we now on Tuesday and this has not been processed?

UPDATE 11.25am on 27.6.18
We have now received a refund. But still have to find a bed.
Take your business elsewhere. Read the other reviews for this company.
Their website states
'Shop with confidence, your satisfaction is guaranteed'
'Offer our customers first class service'

Well we didn't get first class service and the guarantee! See for yourselves.
Feel free to email me for more info on this dreadful company

Don't go near this company!!! No regard for customer service at all. I placed an order for mattress side retainers about a month ago - still not received them. Have sent two messages via their Web site - no response whatsoever.....did make email contact with one sales person - getting nowhere fast.....am now contacting my bank to report a failure so they can retrieve the money charged to my credit card. I personally think that Trading Standards ought to look into this comlany's practices in view of all the dreadful reports being made online regarding to their abysmal lack of customer care.

DISABLED AND LEFT TO SLEEP ON THE FLOOR BUT THEY DONT CARE, after I was given a date and time for my delivery I arranged to have my old bed thrown out to make room for the new one but to my big disappointment there was no delivery, with no bed and no other option I have now had to sleep on the floor or should I say remain on the floor as it is extremely painful and difficult for me to get up off the floor. but you can only contact the company via email but that's no good because they never respond. the site says it guarentees your satisfaction I'm not satisfied getting no response so now getting legal advice and I have been told they are in breach of contract

I ordered a bed for my elderly mother. This company was the cheapest I could find for what appears to be a quality product (although it is very new so time will tell).

They promised delivery on a specific date, for which I took time off to be atg my mothers flat for it. I travelled 250 miles to be on site, but got no delivery notice the day before as promised.

I tried to call the company, but they don't give a telephone number, so emailed - got no response.

I emailed the courier, and after a couple of attempts, was told they had only just picked up the bed, as EBO had been closed for the EID celebrations. I was promised a new delivery date (after some considerable argument) around 3 weeks after the original.

It became apparent at this point that I was dealing with yet another courier. Again, I was promised a call the Friday before to give me a 3 hour window for delivery.

I arranged time off, again, to be there on the Monday for delivery. A week before the delivery was due, they changed it again, back by another day. I could not change my time off at this point, so canceled that and arranged for another family member to travel 30 miles to be there.

On the Monday, I get a call - but from the delivery driver telling me they are going to deliver it within the hour! I was 250 miles away, and have no one able to be on site to prepare the space etc. Fortunately, I managed at very short notice to get hold of someone who was able to change his plans to be there.

From start to finish, the "service" offered by this company and their delivery contractors has been appalling. If anything goes wrong, you cannot speak to anyone, only email. If you get a response (and that is hit & miss as to whether they will reply to you or not), you get platitudes and rubbish.

I even considerd this to be a scam at one point - they charged my credit card they day of the order, but as I could not speak to anyone, and my emails were being ignored, I came to the conclusion that they were conning people. I reported this to my Credit Card company, to start an investigation into what I suspected was a fraud - it turns out they and, in large part, their couriers were just being ignorant and rude.

You could say this review is more about the couriers, but my contract is with EBO, and EBO should be dealing with their couriers to keep them in line.

Be warned - I would not touch this company with a barge pole in future. I will always buy from somewhere else - it might cost more, but the service can only be better.