Would like to say thank you to lady that helped me sort my vape out but was broke(brought from somewhere else) so helped pick another including free juices wish I'd gone here first time. Will definite... See more
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See what reviewers are saying
Popped in on Wednesday afternoon to be served by a lovely chap he had his hair tied back with a night mare before christmas hoodie on.completely helpful , great customer service and cheerful .been in... See more
Company claims "Friendly, passionate staff who can help you find the perfect vape for your needs and vaping accessories as well as flavours, liquids and strengths." Complete lie. The staff couldn'... See more
Fantastic vape shop in Chemsley Wood,Birmingham. Well stocked with everything you need clearly on sale with everything orderly and neatly arranged. If you need anything that isn’t in stock, th... See more
Company details
Written by the company
Retail suppliers of Electronic Cigarettes and E-Liquids
Contact info
156, Barr Street, B19 3AD, Birmingham, United Kingdom
- 01215155940
- headofficemist@gmail.com
- www.electromist.co.uk
4.4
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always prompt delivery
Always prompt delivery, good quality product and fair pricing.
September 5, 2019
Unprompted review
went into the electro mist store in…
Stevenage electromist. changed review from bad to average. At first I thought I had been totally ripped off but it seems I was only slightly mislead, I was sold a great quality vaporizer but the juice was a flop, I wanted something strong but ended up with 1% cbd juice still not the end of the world and the customer service was friendly, they went as far as to contacting the area manager to try and provide me with a good deal. just a shame I now have to spend more to buy the correct strength juice. ncie store though albiet a bit small
August 23, 2019
Unprompted review
Great web sight
Easy to find what I was looking for
And having a bungle made it so much cheaper
I’ll carry on using this web sight As I had a hard time trying to find the right juice for my husband
As it so much easier to have my husband Tobago juice delivered
Thank you
August 19, 2019
Unprompted review
Reply from Electromist.co.uk
Sandra
Thank you for your fantastic review!
We appreciate your feedback and are happy your husband has found a juice that he is happy with.
Excellent service.
August 11, 2019
Unprompted review
Cancelled my order without a reason why…
Cancelled my order without a reason why and still haven't received my refund
July 27, 2019
Unprompted review
Brilliant company
July 19, 2019
Unprompted review
Great customer service
Matt always deal with my orders and he is providing exceptional customer service.
The product itself is good quality and has unique taste. Deliveries are always on time.
July 4, 2019
Unprompted review
Good value
Good value, excellent customer service and super fast delivery!
June 21, 2019
Unprompted review
Went to the Northampton location for…
Went to the Northampton location for the first time. I wanted to try their branded tobacco liquid. Absolutely loved it! It's almost like smoking the real deal. Went online and got 3 for £10. Great service both in store and online. They have certainly earned my loyalty as a customer.
June 15, 2019
Unprompted review
Reply from Electromist.co.uk
Hello Norma
Thank you very much for your kind review. I am glad to hear you are pleased with your purchase. We are always happy to help where we can and we hope to hear from you again soon.
Kind regards
Matt - Electromist
Fab service as always
June 8, 2019
Unprompted review
Reply from Electromist.co.uk
Hi Lesley
Thank you for the kind words as always. We hope to keep leasing you for s long as we can.
Kind regards
Matt - Electromist
Excellent juice good service our local…
Excellent juice good service our local store is quite often closed but staff are very friendly.
June 6, 2019
Unprompted review
Order always correct and quick.
May 18, 2019
Unprompted review
Reply from Electromist.co.uk
Hi Janet
Thank you very much for your very kind review. We do all that we can to give our customers the best experience shopping with us and I am glad you are happy with your order. We hope to hear from you again soon.
Kind regards
Matt - Electromist
Excellent service.....great e liquid…
Excellent service.....great e liquid ...would definitely recommend
May 10, 2019
Unprompted review
Reply from Electromist.co.uk
Hello Veronica
Thank you for the kind review. I am really glad to hear you are please with the items you ordered. We hope to hear from you again soon!
Kind regards
Matt - Electromist
I made a mistake with my on line order…very impressive
I made a mistake with my on line order and they sorted everything thing out for me, even arranged for it to be sent from one of their stores because they didn’t have enough in stock , absolutely fabulous service!!!
May 9, 2019
Unprompted review
Reply from Electromist.co.uk
Hello
Thank you very much for the kind review. We are always happy to help when I can. I am happy to hear you were pleased with your experiences with us and we hope to see you again soon!
Kind regards
Matt - Electromist
a fast delivery and great communication
April 17, 2019
Unprompted review
Reply from Electromist.co.uk
Hello Dale
Thank you for your very kind review. We were able to make your order available more quickly than usual because we did not post it to the store. I am pleased to see you are happy with your order. Hope to hear from you again soon!
Kind regards
Matt - Electromist
Excellent service online and in store
March 25, 2019
Unprompted review
Reply from Electromist.co.uk
Hello
Thank you very much for your kind review. We do all that we can to ensure the best possible customer experience here at Electromist.
Kind regards
Matt - Electromist
Proactive service from Matt
March 11, 2019
Unprompted review
Reply from Electromist.co.uk
Hello,
Thank you for your kind words. I did think you may be interested in knowing your usual favourite is back in stock. Happy to help.
Kind regards
Matt - Electromist
Highly recommended
March 2, 2019
Unprompted review
Reply from Electromist.co.uk
Hello.
Thank you very much for your kind review. We are glad you are happy with the service you received and we hope to hear from you again soon.
Kind regards
Matt - Electromist
Fantastic customer service from their…
Fantastic customer service from their online customer services representative Matt!
I had a small issue which he dealt with very quickly and with great communication and professionalism.
He is an asset and because of how good his customer service is I will now use elctromist online as my go to shop.
Many thanks
Ben
February 28, 2019
Unprompted review
Reply from Electromist.co.uk
Hello Ben.
Thank you for your kind words and review. We hope the online store will serve you well in the future.
Kind regards.
Matt - Electromist
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