Never buy there
Never buy there ! Totally disrespectfull and fake company ! Several mistakes on the same and only order, always responding aside and late (customer service probably in the other side of the planet) ... Delivery postponed several times , again and again by PostNL... Wrong addresses etc... just go far from this scam company !
Reply from elektramat.be
Dear Customer,
Thank you for your review. We are truly sorry to read about your experience and the extreme frustration you have faced with your order. It is clear that multiple things went wrong, and we deeply regret that our service failed to meet the standards you should expect.
We understand your disappointment regarding the numerous issues:
The several mistakes on your order.
The late and inadequate responses from our customer service team.
The repeated delivery postponements and address issues with the carrier, PostNL.
Please accept our sincere apologies for the disrespect you felt and for the major inconvenience caused by these compounding issues. We assure you that we are a legitimate company committed to serving our customers. We do not tolerate the kind of service you have described.
We take your detailed feedback very seriously. We are using this information immediately to review our internal processes and communication chains to prevent similar errors from happening again in the future.
We aim for every customer to have a positive experience, and we failed in your case. We want to regain your trust, and we welcome you to contact us directly via email, phone, or chat so we can personally address this entire situation and find a definitive resolution for you.
Sincerely,
The Elektramat Team