Getting paid in USD in Pakistan doesn’t give you many options, which often forces you to compromise. Before Elevate Pay, I was using Payoneer and faced PRC issues along with heavy fees. So far, my exp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product - filling a gap for USD wallets in Pakistan and on point customer support makes life easier. Would appreciate better exchange rate with Apple Pay enabled cards like before.
Their service has been really amazing. Elevate helped me get payment when there was literally no other good option available. The service was good and customer support was also very responsive.
Solution: Payment was received on 19 Oct with the help of the Facebook page admin of ElevatePay, Hassan Ameer. He also made it clear that I should start the withdrawal at the start of the week... See more
Company details
Written by the company
Elevate Pay is empowering remote professionals and freelancers in emerging markets with access to USD banking. Our fintech platform offers a secure, transparent, and easy-to-use solution for receiving, sending, and saving money for remote professionals.
Contact info
2261 Market Street, STE 22803, 94114, San Francisco, United States
- help@elevatepay.co
- www.elevatepay.co
4.1
Great
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 2 weeks
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They ask me a U$100 fee for a deposit…
They ask me a U$100 fee for a deposit from a freelance work. Is that OK?
May 12, 2025
Unprompted review
Elevate 2.0 came back with less features
It came back with Bank details with no virtual card which was a great feature for most users.
May 11, 2025
Unprompted review
Fast Money Transfer
Elevate Pay provides USD bank account and by using that I have get money from platforms and then transfer money to my local bank in PKR. Its service is very helpful and fast. So if you are freelancer then clients can easily transfer you money by using bank account details provided by elevate pay. One things that lacks is Debit card, they do not yet started their debit card for Pakistani account holders.
December 11, 2024
Reply from Elevate Pay
Hello Muhammad!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Elevate Pay is making your money transfers fast and convenient.
We also appreciate you highlighting the need for a debit card for Pakistani account holders. Rest assured, we’re actively working on making debit cards available with the new accounts, and we hope to roll them out soon.
Your support and feedback mean a lot to us, and we’re here to help with anything else you need!
Best regards,
ElevatePay Team
Best payment method
using it since start and enjoying the experience
January 28, 2025
Unprompted review
Reply from Elevate Pay
Hello Shahbaz!
Thank you for your continued trust and support! We're so happy to hear that you've been enjoying your experience with us since the start. It's feedback like yours that motivates us to keep improving. We look forward to continuing to serve you!
Best regards,
Elevate Pay Team.
Elevate Pay is great company due its…
Elevate Pay is great company due its affordable charges in payment conversion I will highly recommended to any one and thanks from Pakistan to Elevate Pay for launching this great company.
January 1, 2025
Unprompted review
Reply from Elevate Pay
Hello Shujja!
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you're satisfied with our affordable payment conversion charges. It's wonderful to know that Elevate Pay is making a difference for you, and we truly appreciate your recommendation.
A big thank you from our team to you in Pakistan—we're grateful for your support!
Best regards,
Elevate Pay Team.
Not allowing to sign up new users
They could be my life saver today as I needed them most but surprisingly when I went to sign up they sent me to their waiting list for the next 6 months! that's unfair. old users can use their platforms but new users are not even in consideration! being a virtual assistant & web developer for many years it should be in my favour to get allowed for receiving payments worldwide, as my profession is one of the major reasons of their presence. Thanks anyway!
January 18, 2025
Unprompted review
Reply from Elevate Pay
Hello Md!
Thank you for sharing your feedback, and we truly understand your frustration. We're currently pausing new user sign-ups as we prepare for the launch of Elevate Pay 2.0, which will include exciting new features and improvements designed to enhance the overall experience. We know this may be inconvenient, but this temporary pause allows us to ensure everything is ready to serve you better in the future.
Once we’re ready to welcome new users again, we’ll announce it, and we’d love for you to join us right away. We really appreciate your understanding and patience as we work to improve the platform. Your profession and needs are important to us, and we’re committed to offering the best possible service once we’re back open for sign-ups!
Best regards,
Elevate Pay Team.
No Virtual Cards
Initially they Provide Virtual Cards, Now they are not offering virtual card.
The reason why i create account because of virtual card. Totally disappointed
October 28, 2024
Unprompted review
Reply from Elevate Pay
Hello Muhammad!
We are very sorry for any inconvenience this may cause. Just so you know, we stopped issuing cards for all regions.
We understand that one of the reasons you chose Elevate Pay was the debit card feature, and this change might not meet your needs anymore. We sincerely apologize for the inconvenience.
We will continue to explore options for bringing back the cards soon.
Best regards,
Elevate Pay Team
Very Disappointing - Too Rigid Policy
Initially, I was very happy to discover this service and promptly signed up.
However, after only 3 months of inactivity, I found my account permanently disabled when I needed it.
They instructed me to create a new account with a different email address, which was very disappointing.
Now, I have to go through the cumbersome approval process again, despite them already having all my sensitive information.
October 20, 2024
Unprompted review
Reply from Elevate Pay
Hello Md,
Thank you for your feedback. We’re sorry to hear about your experience. To ensure the security and integrity of our platform, we must offboard accounts after a period of inactivity. We did make several attempts to notify you prior to this action.
If you still wish to use ElevatePay, you are welcome to reapply using your original email, phone number, and ID 90 days after the offboarding. We appreciate your understanding and hope to serve you again in the future!
Best regards,
Elevate Pay Team
Worst Service
In the beginning, I was very happy to see such a service. I signed up and I was inactive for a few months.
Then when I need the account, the have permanently disabled it and not activating it again. They ask me to create new account with new email address.
So dissappointed.
September 30, 2024
Unprompted review
Reply from Elevate Pay
Hi Noshad,
Thank you for sharing your feedback. We're sorry to hear about your disappointment regarding your account. Our offboarding policy is designed to maintain the security and efficiency of our services for all users.
If you would like to reapply for an account, you can do so using new credentials right away. Alternatively, if you prefer to use your original email, you can reapply after 90 days.
We appreciate your understanding and hope to have the opportunity to serve you again in the future.
Best regards,
The Elevate Pay Team
Reply from Elevate Pay
Hello Joseph,
Thank you for sharing your concerns. We take data security very seriously and adhere to strict protocols to protect our users’ information.
Our goal is to provide a safe and reliable service. If you have specific issues, we’d love to address them directly—please feel free to reach out to our support team at help@elevatepay.co for assistance!
Best regards,
Elevate Pay Team.
so honestly they're just collecting our…
so honestly they're just collecting our information and after providing all information they will simply reject the application. seems like they can't handle a large number of users but don't why they 're running ads to attract users to register on their app i did register and and provide all the docus that confirmed by their agent itself are perfectly correct and alighn with the needs but they rejected the request and many others are facing the same issue if you can't manage users dont collect their person info as we can claer notice you can't manage things like a profession company. .
August 1, 2024
Unprompted review
Reply from Elevate Pay
Hello,
Thank you for your feedback and for sharing your experience. We understand your concerns and want to assure you that our application review process is based on specific criteria that are publicly available.
While we strive to accommodate as many applicants as possible, there are instances where we must adhere to our established requirements.
We appreciate your understanding and encourage you to reach out to our support team if you have any further questions or need clarification. Your input helps us improve!
Best regards,
Elevate Pay Team.
Effortless and Secure Money…
Effortless and Secure Money Transfers!Elevate Pay exceeded my expectations! Their money transfer process is incredibly fast, often completing transactions quicker than the expected timeframe. I was impressed by the level of security they offer, which gave me peace of mind during every transaction. Setting up my account was a breeze, and the entire registration process was straightforward and user-friendly. Plus, their low transaction fees are a huge bonus! I highly recommend Elevate Pay for anyone looking for a reliable and efficient money transfer service. Love it!
August 22, 2024
Reply from Elevate Pay
Hi Zeeshan,
Thank you so much for taking the time to share your experience with Elevate Pay! We’re delighted to hear that our money transfer process has exceeded your expectations and that you appreciate the speed, security, and user-friendliness of our service. It’s great to know that our low transaction fees and straightforward setup have made a positive impact for you. Your recommendation means a lot to us, and we’re committed to continuing to provide a reliable and efficient service. If you have any questions or need assistance, please contact us at help@elevatepay.co.
Best wishes,
Elevate Pay team
GOT SCAMMED FOR $7000....NEVER USE ELEVATE PAY
I transferred a payment of $7000 from my US Business account to elevate pay account, and right after that I transferred a payment of $925 from the same account to the same beneficiary i.e Elevate pay.
The initially said that there is a beneficiary mismatch and that is why the payment is on hold but I provided them with a screenshot as well that there is no mistake in the information as if there was why would I be able to receive $925 from the same account to the same beneficiary i.e Elevate Pay account.
Now they are holding the payment for the past 3 days and providing the worst customer support experience that can ever be provide, The payment was for my marketing budget and right now all my business operations are on hold just because of there negligence.
I recommend you all not to use elevate pay for any large amounts
I PROVIDED THEM EACH AND EVERY AVAILABLE DOCUMENTATION AND NOW THEY ARE JUST CONTINUING WITH ASKING FOR FURTHER EVIDENCES OF MY MONTHLY REVENUE, HOW I OPERATE BUSINESS AND HOW I RECEIVE CLIENTS EVEN THE PAYMENT THAT I HAVE TRANSFERRED HAS NOTHING TO DO WITH THAT.
THEY ARE JUST ASKING FURTHER AND FURTHER QUESTIONS JUST TO HOLD THE PAYMENT AND AREN"T EVEN REFUNDING IT BACK TO THE SAME ACOUNT.
October 26, 2024
Unprompted review
Reply from Elevate Pay
Dear Muhammad,
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how critical timely transactions are for your business, and we regret that our service did not meet your expectations in this instance.
We want to assure you that we took your issue very seriously and conducted a thorough review. We have resolved the matter and released the funds to your account. Please note that our protocols for holding and reviewing transactions are in place to ensure the security and integrity of our service and to prevent any suspicious or unauthorized activity.
We understand that the additional documentation requests may have felt excessive, but they are necessary to comply with our compliance and fraud prevention policies. Our goal is to protect both our customers and our platform from potential misuse.
If you have any further questions or need additional assistance, please get in touch with us directly at help@elevatepay.co. We are here to support you and address any concerns you may have.
We appreciate your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
ElevatePay Team
Scammers, stolen my 2300 USD
Previous review: Scammers, held my 2300$
Domain Registered in 2023, customer support said 2021! Pure scammers, I received a payment of 2296.76 and they held it, asked for documents, I provided. And it’s been about 4 days they haven’t replied, call center can’t provide an estimated time yet.
Pure scammers, don’t even put a penny on their app.
Update: They settled the amount after 5 days when I put this review on trustpilot or why they kept me waiting I don’t know. But I called them several times and got miss information and noticed very unprofessionalism.
So I recommend not to use this app for big amounts of transactions.
August 1, 2024
Unprompted review
Reply from Elevate Pay
Dear Md Sadek,
Thank you for bringing this matter to our attention. We sincerely appreciate your patience and value your feedback.
We understand how frustrating it must have been to wait over the weekend without being able to track your payment. Please accept our apologies for any inconvenience this may have caused. This case required additional compliance reviews, which unfortunately extended our usual response time.
I'm happy to inform you that our team has thoroughly investigated your concern and resolved the issue as of 12:58 p.m. today.
To summarize the resolution:
1. We looked into your transactions, and the money was released successfully and credited to your account.
2. The amount was on hold as it was received through an unsupported platform.
3. Please ensure you use a supported platform for the following transactions.
Please don't hesitate to ask if you need clarification or have any questions about the transaction.
Your satisfaction is paramount to us. If you feel we've adequately addressed your concerns, we would appreciate you updating your review to reflect your current experience. However, we completely respect your decision either way.
We're constantly working to improve our services, including faster response times during weekends and off-hours. Your feedback is invaluable in helping us achieve this goal.
Thank you again for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
Best,
Team Elevate Pay
so far so good!
so far so good!
but a physical card would be great!
plus please start onboarding for virtual cards again!
August 2, 2024
Unprompted review
Reply from Elevate Pay
Dear Chan,
Thank you for bringing this to our attention. We want to inform you that we are working on re-issuing virtual cards and will announce once we have updates.
Also, regarding the physical card, we are not providing that at the moment. However, we always aim to upgrade our services to meet our customers' expectations, and we will announce once we have updates regarding this matter.
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
I really like their services
I really like their services. Also till now I don't have faced any problem.
July 16, 2024
Unprompted review
Reply from Elevate Pay
Dear Miraz,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
So far I have had a great experience…
So far I have had a great experience with Elevate Pay, mainly with receiving payments and using the Card.
July 6, 2024
Unprompted review
Reply from Elevate Pay
Dear Hamza,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Bad Customer Service and Onboarding is…
Bad Customer Service and Onboarding is not smooth at all!
They will reject you without giving you any information!I mailed them about the the rejection they said they can't help you why you were rejected or can't give any other information! I have submitted everything that of asked for exactly as they required.
I have other services like payoneer which onboarding is very good but they have higher service charger that's why i thought of switching.
I mailed them about rejection and what to do next or what was wrong in registration they said create new account with new mail and phone and try again! You can not re submit your application! which is absurd!
June 12, 2024
Unprompted review
Reply from Elevate Pay
Dear Tauhid,
Thank you for sharing your feedback. We apologize for the frustration you've experienced with our onboarding process and customer service.
Please be assured that any account rejections are based on specific criteria we continually refine and address in our requirements. We understand the importance of receiving clear feedback and are working to improve our communication.
To assist you further, we recommend submitting a new application with a different email and phone number. This process helps us ensure all information is reviewed accurately. If you have any questions or need further assistance, please get in touch with us at help@elevatepay.co. We are committed to improving our service and appreciate your patience.
Thank you for being so understanding.
Best regards,
Elevate Pay Team
Serious Concerns About Elevate Pay: Possible Scam and Poor Customer Support
I have been using Elevate Pay since it launched, and I feel compelled to leave an honest review, especially for the Bangladeshi community. My experience with this platform has been increasingly frustrating, and I believe it’s important to highlight these issues to prevent others from being potentially scammed.
Firstly, every time I or others raise legitimate concerns, particularly regarding withdrawals and incentives, our comments are ignored by the admin( i am not disclosing the name for now). from Bangladesh. Instead of addressing our issues, he simply deletes our comments from social platforms. This behavior is a major red flag and suggests that the platform might be a scam.
Recently, I noticed someone commented on the community group on Facebook about the same issue I was facing. After checking my statement from the banking app, I noticed the same problem. When we make withdrawals from USD to BDT, the money comes to our bank accounts as local transfers from banks like Pubali Bank and National Bank, rather than as remittance. This is highly suspicious because these banks are not known for handling remittance. This discrepancy raises serious questions about the platform’s transparency and legitimacy.
Customer support is virtually non-existent. Attempts to get clarification or support are met with silence or deletion of comments. This lack of communication and support is unacceptable and highly unprofessional.
While the platform may have worked well initially, these issues cannot be ignored. I urge others to be cautious and think twice before using Elevate Pay. The fact that such basic and critical issues are being mishandled suggests that this is not a real company.
Elevate Pay, please address these concerns transparently and provide proper answers. Until then, I cannot recommend this platform to anyone.
Thanks!
Update: They are once again misleading people. Before writing this review, I contacted the bank, and they confirmed that the amount had not been received as remittance. When I raised the issue with Elevate Pay's support team, they initially told me to wait while they investigated. They followed up with a few messages but ultimately never provided a solution. In the end, they just disappeared without resolving the issue.
The support team is extremely unprofessional. They only seem to take action when they receive negative reviews, which is a major red flag and highlights their lack of professionalism. Additionally, I didn’t receive my incentive for my last few transactions. When I raised this issue with support, they claimed they were investigating, but months have passed, and I still haven’t received any response or resolution.
Therefore, I do not recommend using their service.
June 6, 2024
Unprompted review
Reply from Elevate Pay
Dear Imran,
Thank you for bringing this to our attention. We appreciate your patience as we work to improve our service.
- Please note that we have checked the issue from our side, and we can confirm that if you see the funds coming in as EFT, they will be reflected in your remittance certificate. Your bank has more detailed information about each transfer, even if it may not be explicitly listed in your transaction details.
- For further information and assistance, we recommend contacting your bank and confirming that they can identify these transactions as remittances. This will ensure that all your transactions are accurately recorded and reported.
- We are always trying to provide exceptional customer support to respond to all your queries and answer all your questions 24/7. Hence, we advise you if you need any assistance, please get in touch with us at help@elevatepay.co
Thank you again for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
Best,
Team Elevate Pay
Elevate works excellent for remote…
Elevate works excellent for remote workers and especially freelancers. Their interface is intuitive, easy to navigate, and they have very fast customer service. We have access to the country manager through a facebook group in Bangladesh. The country manager genuinely wants feedback and seems to do their best to integrate the feedback and improve user experience.
They provide a great USD to BDT rate at a very minimal charge. The US clients can pay through direct ACH which makes it very very easy to convince the clients to pay through this method. Elevate also works really well with Upwork as well.
However, there are some issues.
*doesn't offer SWIFT. So, no international transaction outside US.
*doesn't work with Fiverr.
*Very high account approval time
*Upwork withdrawal takes a lot of time if you work hourly on Upwork. As upwork hourly payments are released on friday, if you withdraw on friday, you'll likely receive local funds in Bangladesh on Tuesday or Wednesday.
I think its because Friday Saturday is Bangladeshi weekend and Sunday is US weekend.
I would suggest the devs to find a way to switch to a single countries routine.
April 1, 2024
Unprompted review
Reply from Elevate Pay
Dear Shahriar,
Thank you for bringing this to our attention. We appreciate your patience as we work to improve our service.
We have looked into the issues that you are facing and we would like to inform you that:
1. We are currently working on providing SWIFT code soon within the upcoming next months, and we will announce once we have updates regarding this.
2. We are actually do work with Fiverr and you can check this Blog on our website in addition to step by step posts on our social media platforms for:
How to use Elevate Pay as Your Fiverr Payment Method?
https://www.elevatepay.co/learn/how-to-use-elevate-pay-as-your-fiverr-payment-method
3. We have worked on reducing our checking time, and we managed to that already.
4. Typically payments from Upwork to Elevate reflects with one hour up to 3 business days, however we advise you to withdraw your funds far from weekends you can get it in the earliest time possible.
Thank you again for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance please contact us on help@elevatepay.co
Best,
Team Elevate Pay
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