E. L. Gas Connections  Reviews 

55
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I am very much thankful to Ian and the team for the friendly, patient and professional service to get the connection sorted for our office conversion... due to the complications on the previous owners... See more

Company replied

Rated 5 out of 5 stars

My 5 stars goes to Ian Coull who provided good quotes, consistently above average personable service, was always contactable by mobile, and kept calm and on the case when the appalling service from... See more

Rated 5 out of 5 stars

I was reluctant to use an energy broker as they do not have the best of reputations but I needed a gas meter fitted quickly which wasn't going to happen by going direct to the major players. Ian had... See more

Company replied

Rated 4 out of 5 stars

The change over onto the new gas supply was coordinated well by Ian. There are a lot of different departments that need to be involved when upgrading a new incoming gas supply and Ian arranged this.... See more

Company replied

Company details

  1. Utility Contractor
  2. also in
  3. Energy Supplier
  4. Gas Company

Written by the company

Free, fast, commercial gas meter installations for business across mainland UK. If your building already has an existing gas service pipe (from the gas main in the street) and you need a gas meter installation, you have come to the right place. We have helped hundreds of businesses just like yours. We are energy brokers and we obtain competitive, no-obligation supply contract prices, from a range of major UK gas suppliers. All offer prices include a free of charge gas meter installation, so you are able to compare prices and be sure of getting the best possible deal. There is no charge from us to you for our service, we are paid by energy suppliers. Should you wish to proceed with a contract offer, we then manage the entire process for you, including the meter installation and we keep you fully informed throughout.


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4.8

Excellent

TrustScore 5 out of 5

55 reviews

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4.8

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Rated 5 out of 5 stars

Great Service

The service is fanstastic and the job has been done brilliantly. I have been given full explanation and details about the job since the first day of the phone conversation with Ian. He is very nice guy and very patient. He provides first class service by sorting out my problem with the engineer. Definately I would recommend this.

September 20, 2016
Unprompted review
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Reply from E. L. Gas Connections

Mei,

Thank you very much for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

STS Manufacturing Ltd

Ian Coull was brilliant right from the start he got me a great price compared to other quotes we got he keep me informed on the progress of our order and explained in some detail the work to be undertaken.
I would have no hesitation in using E.L.Gas Connections in the future and would highly recommend them especially if Ian Coull is involved.

July 25, 2016
Unprompted review
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Reply from E. L. Gas Connections

Joe,

Many thanks for your kind comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

great service, expert advise

from my initial call I found Ian to be knowledgeable. he was completely honest and gave me the most up to date information.
highly recommend this company.

July 11, 2016
Unprompted review
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Reply from E. L. Gas Connections

Imran,

Many thanks for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

New gas supply and alterartion to an existing supply

New gas supply, we found that dealing with E. L. Gas Connection Ltd was very easy and trouble free, The best part with dealing with E. L Gas was communication, Ian Coull was always available and answered the phone or replied to emails straight away (No hanging on or waiting for replies)
We are about to have another new gas supply for a new project and will be placing the order with E. L. Gas Connections Ltd again
Barry

June 9, 2016
Unprompted review
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Reply from E. L. Gas Connections

Barry,

Thank you very much for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Great communications

I found working with EL Gas an easy and pleasant experience. My main contact, Ian, was efficient and quick to respond to questions I had. The job was done on time and on budget. Thanks

May 31, 2016
Unprompted review
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Reply from E. L. Gas Connections

Craig,

Many thanks for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Great Service and Value for Money

Very professional efficient service, responded very quickly to any problems or issues and dealt with them quickly whilst priced the most competitively by a long way!

May 22, 2016
Unprompted review
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Reply from E. L. Gas Connections

Devesh,

Thank you very much for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Excellent service

If you want a no fuss excellent service then choose E.L Gas Connections Ltd.
Willing to answer any questions or queries you have ( however daft!)
Well done.

May 10, 2016
Unprompted review
E. L. Gas Connections  logo

Reply from E. L. Gas Connections

Mrs Chilvers,

Thanks for your great review.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Excellent Service

Iain was very helpful throughout the process from start to Finish.
I will certainly recommend to everyone.

April 19, 2016
Unprompted review
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Reply from E. L. Gas Connections

Muhammad,

Thank you very much for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Good communication

Good communication prior to installation date, and update given on day of install.

April 9, 2016
Unprompted review
E. L. Gas Connections  logo

Reply from E. L. Gas Connections

Mark,

Thank you for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Five stars

Excellent service with very competitive pricing
Very helpful. I would definately recommend this company.

April 9, 2016
Unprompted review
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Reply from E. L. Gas Connections

Yuyan,

Thank you for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Very straightforward transaction

This company came up with a very reasonable quote quickly. They then called me to do the job, and carried out the work in 1 day. Very highly recommended.

April 8, 2016
Unprompted review
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Reply from E. L. Gas Connections

Francis,

Thank you for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Helped move business gas and electricity...

I contacted Ian when I was looking to move my business gas and electricity suppliers.

He was very informative and honest in his recommendations.

I wouldn't hesitate to use him again when the time comes to renew my contracts again.

March 6, 2016
Unprompted review
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Reply from E. L. Gas Connections

Harry,

Thank you. I'm very grateful for your comments.

Kind Regards

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

El gas did a brilliant and efficient job and were very helpful all the time, will def use them AGAIN AND RECOMEND THEM TO OTHERS...

EL GAS IS A WONDERFUL EFFICENT COMPANY, VERY HELPFUL AND QUICK IN DOING THE WORK, I AM MORE THAN SATISFIED WITH THE WORK FROM START TO FINISH, WILL DEFINATLY BE USING MR IAN COULL COMPANY EL GAS... REGARDS MR RAFIQ ALI MASTER

March 1, 2016
Unprompted review
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Reply from E. L. Gas Connections

Rafiq,

Thanks very much for your lovely comments.

Kind Regards

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Great Service

Found this company through an internet search looking for commercial gas meter connections and supply contract.
Service was great and I was kept fully informed throughout the process. Costs were a lot less than British Gas for the meter connection and the actual cost of the gas supply contract - cannot praise highly enough and will definitely use again.

February 23, 2016
Unprompted review
E. L. Gas Connections  logo

Reply from E. L. Gas Connections

James,

Thank you very much for your comments, they are much appreciated.

Kind Regards

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Great service

I was recommended by a friend and was going through a difficult time but thanks to E. L. Gas connections I was taken out of a mess

February 11, 2016
Unprompted review
E. L. Gas Connections  logo

Reply from E. L. Gas Connections

Usama,

Thank you for your comments, they are much appreciated.

Kind Regards

Ian Coull

E. L. Gas Connections

Rated 5 out of 5 stars

Excellent service and very good price

Excellent service and saved me a lot of money very honest people

February 9, 2016
Unprompted review
E. L. Gas Connections  logo

Reply from E. L. Gas Connections

Asad,

Many thanks for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections.

Rated 4 out of 5 stars

Good Experience

The change over onto the new gas supply was coordinated well by Ian.
There are a lot of different departments that need to be involved when upgrading a new incoming gas supply and Ian arranged this.

February 4, 2016
Unprompted review
E. L. Gas Connections  logo

Reply from E. L. Gas Connections

Craig,

Many thanks for your comments.

Kind regards.

Ian Coull

E. L. Gas Connections.

Rated 5 out of 5 stars

Outstanding service

Really helpful and quick installation of gas pipeline would recommend 😊👍🏻

February 3, 2016
Unprompted review
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Reply from E. L. Gas Connections

Omar,

Thank you very much for your comments.

Kind regards.

Ian Coull

Managing Director.

Rated 5 out of 5 stars

Excellent service

I would like to recommend this company to anyone with excellent service and work on time

January 30, 2016
Unprompted review
E. L. Gas Connections  logo

Reply from E. L. Gas Connections

Kareem,

Thank you very much for your comments.

Kind regards.

Ian Coull

Managing Director.

Rated 3 out of 5 stars

not bad; not great

The good points:

They were the joint cheapest quote for our gas connection. It was still staggeringly expensive for just a 7 metre connection to the gas mains, but several other firms quoted nearly double, so it would seem that EL offered good value.

The connection did eventually get done and in most respects it seems satisfactory. I was relieved that in the end there were no extra charges for local authority permits, etc

Areas where things could have been better:

Communication could have been better. Several times I found myself having to chase to find out the progress being made or when work would be carried out.

Also, the subcontractors who did the gas pipe and connection seemed not to have been briefed properly, so they arrived without having arranged a mini-digger to dig the trench, which led to delays finding one. Whether this was the fault of the sub-contractor or EL I don't know.

I was keen to have the connection done during the 2 week Christmas/New Year period, in good time so that we could also have a boiler installed before business resumed. I was initially pleased when it was confirmed that the connection would be done on 21 Dec, but it was only on that day that I learned that the meter would be done separately. This took another 3 weeks, so the boiler work was delayed, with the result that our customers had to put up with an unheated building for a day.

The quotation said the meter would be a U6, which was good because my gas engineer said this is what would be preferable. The meter installer brought a G4. When I queried this I was assured that they are exactly the same. Having checked subsequently, I see that although they have the same capacity rating, a G4 potentially suffers from more pressure loss, so will not cope with the same load as a U6. In practice, however, a G4 might be sufficient for the load in my building, so I hope it won't be a problem.

January 20, 2016
Unprompted review
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Reply from E. L. Gas Connections

Dear Gareth,

I'm sorry that your experience was such that you did not feel able to give us a five star review.

We did manage to have your connection completed within 32 working days of your quotation acceptance. However, because all utility work carried out in the highway is subject to local authority approval, we were not able to confirm the date of your connection until late. As I understand it, a mini-digger was sourced within a couple of hours and the work was completed at your site the same day.

The meter installation can only take place when the service connection is confirmed as completed. Unfortunately in your case, this happened to be just before the Christmas break and this meant that your meter could not be fitted until the service provider resumed work, week commencing 4th January. The type of meter that is specified, i.e. U6 or G4, is a decision of the Meter Asset Manager company who own the meter and it is not within our control. However, please be assured that the meter fitted at your premises is more than adequate for your proposed load profile.

Kind regards.

Ian Coull

Managing Director.

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