Click n Collect delay issue: I did not receive any notification to pick up the hardware even after three hours . After waiting for three hours, I approached the store in Fields myself, and after searc... See more
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Location
Switch locationArne Jacobsens Allé 12, Butik nr. 118, 2300 København, København S, DK
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See what reviewers are saying
I mostly had positive experience with Elgiganten in the past, but now I'm extremely disappointed. I recently bought a headset (order #2119963150), which I had ordered online for in-store pickup. Whe... See more
Company replied
I bought a ScreenSmart Zagg Elite protection to my Pixel 8 (article 702812) last summer. I accepted to pay the extra cost with respect the other cheaper options they had, because they told me that I... See more
Company replied
Hello, i bought a lot of things from ElGiganten and everything it's okay, but i think you need to put less price on general things because on internet i can find the technology more cheaper and new, l... See more
Company replied
Company details
About Elgiganten A/S - Fields
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 12, Butik nr. 118, 2300, København, København S, Denmark
- +45 70 80 70 70
3.1
Average
441 reviews
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professionalism
March 4, 2026
Reply from Elgiganten A/S - Fields
Hello Sebastian,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Good shop for electronics
I have buy a lot Electronic from Elgiganten they are good stuff
March 10, 2026
Unprompted review
Reply from Elgiganten A/S - Fields
Hello Nueangchompu,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re once again satisfied with your purchase from Elgiganten. I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Insufficient packing
Insufficient packing , very bad behaviour from the staff in Fields.
January 18, 2026
Reply from Elgiganten A/S - Fields
Hello Christos,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to hear, that you experienced insufficient packing and bad behavior from our store in relation to your latest click and collect order. That doesn't live up to our standard of course.
I'll take your feedback in internally, so we can make sure those situations won't happen again.
Thank you for sharing your experience.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Super easy the pick-up from the shop!
December 7, 2025
Reply from Elgiganten A/S - Fields
Hi
Thank you very much for taking the time to share your experience with us.
I am glad to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you will be happy with your new product!
Your positive feedback is appreciated, and we are very grateful that you chose to share it with us.
I wish you a great day!
Best regards,
Nora
Elgiganten Customer Center
Late and late Answare not good customer service
I bought Apple Watch on OCT and this is 3 months i stil wait for the Watch and every week i m. Getting delayed message i m really tired of it
December 6, 2025
Unprompted review
Reply from Elgiganten A/S - Fields
Hi,
Thank you for taking the time to share your experience with us on Trustpilot.
I am very sorry to hear that you have experienced multiple delays with your Apple Watch.
I would like to ensure that we take a closer look at this, both to understand why the delay occurred and to see if there is any new information from the supplier.
To do this, we need some additional information about your purchase. I kindly ask you to send either your order number or the phone number associated with the order to social.ccc@elgiganten.dk.
If possible, please also include a link to your review in the email.
We look forward to hearing from you and wish you a pleasant evening.
Best regards
Akin
Elgiganten Customer Care Center
Click n Collect delay issue
Click n Collect delay issue: I did not receive any notification to pick up the hardware even after three hours . After waiting for three hours, I approached the store in Fields myself, and after searching for about 10 minutes, they provided me with the camera I had ordered. Staff at the exit counter handled my case professionally.
December 4, 2025
Reply from Elgiganten A/S - Fields
Hi,
Thank you for sharing your experience with us.
I’m sorry to hear about the delay in receiving your Click & Collect notification – we are a bit extra busy during this christmas time, which can cause some delays in our stores.
I’m glad to hear that our team at the exit counter handled your case professionally, but we’ll review this internally to ensure notifications are sent promptly in the future.
Your feedback is valuable and helps us improve.
Have a nice day!
Med venlig hilsen
Nora
Elgigantens Kundecenter
Bad customer service at Fields
Bad customer service at Fields. Overwhelmed teenagers with no help from the managers in the store. Had to stand in the shop for almost 45 minutes to get help. The numbering system is messed up. Very unorganized store.
November 29, 2025
Reply from Elgiganten A/S - Fields
Hi Andrew
Thank you for taking the time to share your experience with us.
I apologise for the waiting time you encountered when collecting your Click & Collect order. The period following Black Friday and leading up to Christmas is the busiest time of the year, and our colleagues work hard to process and hand out orders as quickly as possible – though increased pressure in the pickup areas can unfortunately occur.
We hope to welcome you back at a less busy time, so we can provide you with an even smoother experience next time.
I wish you a good day!
Kind regards
Freja
Elgiganten Customer Centre
Click and collect is fake
You buy something with click and collect that is supposed to be available in 1 hour. You see on your order that is ready for pick up so you go and in the store they tell you “oh no, we had only one in the store and we sold it”. WHAT’S THE POINT OF CLICK AND COLLECT THEN!?
Update 04/12: they say they are compensating the error by sending the product with free shipping. It was scheduled to arrive yesterday 03/12 and still no news; frozen at “Sent”. I knew this would happen so I tried to cancel the order on the 01/12 and they told me they couldn’t do that because it was already sent and that it will arrive on the 3/12. 3rd lie and terrible service in a row. No updates for my package and a birthday gift that won’t arrive in time because of the incompetence of your systems.
November 28, 2025
Reply from Elgiganten A/S - Fields
Hi, Mariano,
Thank you very much for taking the time to share your experience with us.
I sincerely apologize for the error regarding your order and that it had to be canceled. This is, of course, not acceptable, and we take such matters seriously.
While we strive to minimize stock discrepancies, they can unfortunately occur. However, I’m pleased to see that the store is sending the product to you with free shipping as compensation for this error.
Your feedback will be shared internally so we can work on improving our processes in the future.
We truly apologize for the inconvenience this has caused you.
Wishing you a great day!
Best regards
Akin
Elgiganten Customer Care Center
It was fast and I liked the self pickup…
It was fast and I liked the self pickup in the store
November 26, 2025
I order the product in the morning with…
I order the product in the morning with pick up and everything went smooth.
November 20, 2025
Reply from Elgiganten A/S - Fields
Hi Radu,
Thank you so much for taking the time to leave us a review on Trustpilot.
I’m very pleased to read that you were satisfied with placing your order through our website using the Click & Collect option, and that your visit to the store later that day to pick up the order went smoothly.
We truly appreciate you sharing your experience with us.
Wishing you a wonderful day!
Best regards,
Akin
Elgiganten Customer Care Center
Please, less price
Hello, i bought a lot of things from ElGiganten and everything it's okay, but i think you need to put less price on general things because on internet i can find the technology more cheaper and new, like yours. So that make me think to buy in other websites for less money. Thanks :)
October 15, 2025
Reply from Elgiganten A/S - Fields
Hi Lucio,
Thank you for taking the time to share your experience with us on Trustpilot.
We are pleased to hear that your overall shopping experience has been satisfactory, and we truly appreciate that you choose to shop with us regularly.
Should you ever come across a product at a lower price from another Danish retailer, please do not hesitate to get in touch. We offer price matching on identical items, provided our terms and conditions are met.
Once again, thank you for your valuable feedback, it means a lot to us.
Wishing you a great day!
Best regards
Akin
Elgiganten Customer Care Center
Received a used product.
I mostly had positive experience with Elgiganten in the past, but now I'm extremely disappointed. I recently bought a headset (order #2119963150), which I had ordered online for in-store pickup. When I got home, I discovered the box seal was already broken, so the package had clearly been opened. The plastic bag was just stuffed in next to the headset, the cable was tangled, and there was even a hair on the headset's headband, so it’s obviously been used before.
I paid full price expecting a brand new product, yet received something that is obviously second-hand. I contacted their customer service immediately via email, but after FOUR business days, I have received no response whatsoever.
October 8, 2025
Reply from Elgiganten A/S - Fields
Hi Lajos,
Thank you for reviewing us on Trustpilot.
I'm sorry to hear that you're not satisfied with your recent experience with us regarding your purchase of a headset.
Of course, we would be happy to take a closer look at your case. I have therefore forwarded your case to our department in Fields and asked them to contact you in order to find a solution for you.
You can expect to hear from the store during the day or by tomorrow at the latest.
If you have any questions regarding the above, please feel free to contact us at Social.ccc@Elgiganten.dk.
Have a great weekend!
Best regards,
Cecilie
Elgiganten Customer Care Center
The service is fast and efficient but I…
The service is fast and efficient but I still like to talk and see a shop assistant and not a machine!
August 25, 2025
Reply from Elgiganten A/S - Fields
Hi Franco
Thank you for writing a review here on Trustpilot.
I am pleased to hear that the service is fast and efficient. In the future, you can always call our business line (+45) 7070 2770 and get the assistance you need.
Have a nice day.
Kind regards
Marcus
Elgiganten Costumer service
ScreenSmart Zagg Elite Mobile
I bought a ScreenSmart Zagg Elite protection to my Pixel 8 (article 702812) last summer. I accepted to pay the extra cost with respect the other cheaper options they had, because they told me that I could change it for free if there were any issues with it within the first 2 years.
After 4 months it has moved to the side almost covering the front camera and outside the mobile edge and it is full of bobbles.
I tried to get it changed in the shop, and now they tell me that they do not change it for free, that I need to pay almost 100dkk extra. Really disappointing service.
November 26, 2024
Unprompted review
Reply from Elgiganten A/S - Fields
Hi,
Thank you very much for taking the time to review us here on Trustpilot.
I am sorry to hear that you have had this experience at one of our stores. Especially when you got a different information when you purchased the product in the first place.
I want to find a solution together with you, which is why I tried to call you a minute ago without any luck unfortunately. Instead, I have sent you a mail that I look forward to seeing your respond on.
I wish you a great day!
Kind regards
Benjamin
Elgiganten Customer Care Center
Poor information on delivery
Poor information on delivery. Ordered klik and collect and never got an SMS on notifying me. Ended up walking into the store location an hour before close on the estimated delivery date, and they simply had the order sitting on the table behind the register.
I’m glad I took the initiative because I very much wanted my item on the delivery date, but I think the communication from Elgiganten could be much much better
July 5, 2024
Reply from Elgiganten A/S - Fields
Hi Jayden,
Thank you very much for taking the time to review us here on Trustpilot.
I am very sorry to hear that you did not receive a text from the store about your order being ready for pickup. I do not know at this point if it is related, but today we are experiencing some technical difficulties as well.
Either way this not the service level we want to provide and therefore I will follow up on this internally, so we can be better next time. Thank you for sharing your feedback.
I wish you a great day!
Kind regards
Benjamin
Elgiganten Customer Care Center
Horrible and dishonest delivery service
I bought a fridge from them and the delivery process is an absolute nightmare!
After waiting for 25 DAYS, today was supposed to be the big day (yay to me). Instead I received a text message saying the delivery attempt has failed. The driver claimed to have called me twice and rang the intercom but this is an outright lie. My phone never rang and my intercom was silent (which is really silly for them to lie about calling me as I have my phone with the logs).
This level of dishonesty and lack of professionalism is unacceptable. I took time off work to receive my package and now I have to deal with the hassle of rescheduling and further delays.
I strongly advise against buying any thing from them if you value your time and sanity.
Their delivery service is a disaster, and their drivers are untrustworthy. Moreover their customer service is useless.
June 25, 2024
Unprompted review
Reply from Elgiganten A/S - Fields
Hi Mina,
Thank you very much for your review!
I am sorry to hear that there was a missed delivery for your order.
Upon further investigation, I can see that the driver noted they attempted to call you twice and took pictures at the address and of the intercom.
I am glad to see that you have contacted us today, allowing us to reschedule your delivery.
Thank you for sharing your feedback with us; it will be forwarded for internal follow-up.
Have a nice day!
Kind regards
Olivia
Elgigantens Customer Care Center
I've consistently had poor experiences…
I've consistently had poor experiences when visiting the store specially the one in fields mall. It's rare to find someone available to assist, and if you do, they are often too busy with other customers, leading to significant wait times. Considering this, online alternatives are much better if the prices are comparable
June 22, 2024
Reply from Elgiganten A/S - Fields
Hi Sarabh,
Thank you for your review.
We are sorry to hear that you are generally dissatisfied with our department in Fields.
We aim to be attentive and help our customers in a good and efficient manner, and we apologize if that has not been your experience.
Thank you for sharing your feedback with us; it will be passed on as an internal improvement suggestion for the department.
We wish you a great weekend!
Kind regards
Olivia
Elgigantens Customer Care Center
Fraud - Sells used items as new. Impossible to contact
On the way to the airport in Denmark Thursday the 16th of May, I decided to buy a NEW mobile phone in Elgiganten Fields. After deciding on a model the consultant went to the warehouse to get it. When he came back he informed me that the box had been opened. But Elgiganten had closed it again and sealed it with their seal. He asked me if that was a problem. I said no.
After I arrived at my destination (my home in South Africa), I wanted to install the phone. Only to find out that the phone is used (you can see it is dirty), that the charger does not function and that the phone when switched on stalls all the time, shows a black screen with that "the Android system is not working - if I want to try again or restore to factory settings".
I have NEVER agreed to purchase a used phone. If I would have been asked, I would have said NO THANK YOU!
After discovering the above, I immediately, Friday 17th of May contacted Elgiganten´s call center in Denmark. They promised me that the shop would call back before the end of the day. Nothing happened and nobody called.
I therefore, wrote an email to Elgiganten´s email. It states that Elgiganten will come back within 24 hours. Again nothing happened.
Since Elgiganten is not answering and impossible to contact, I have no other choice than to publish this here.
I want my money back! And I need Elgiganten to be contactable. This way of doing business is simply fraudulent.
I am now in South Africa. My next planned trip to Denmark is in August. I do not know how Elgiganten will solve this matter...
You should be able to trust that when you buy a new phone that then it is NEW and functioning! Nobody stands around in the shop, opening the sealed box of a phone checking if everything is as it should be...
In case I again hear nothing and the above matter is not solved in a swift manner, I will take legal steps towards Elgiganten.
May 16, 2024
Unprompted review
Reply from Elgiganten A/S - Fields
Hi Jens,
Thank you for your review!
I am sorry to hear if you have been sold a used mobile phone without being informed about it.
It is not our standard for misunderstandings like this to occur, which is why I apologize for the experience..
We would very much like to see what we can do to resolve this matter, which is why it has now been passed on to a manager on the area.
Since today is a Danish holiday, you can expect us to get back to you tomorrow, when everyone is back at work.
Until then, thank you for your patience and sharing your feedback with us.
Have a nice day!
Kind regards
Olivia
Elgigantens Customer Care Center
Transformative Experience at Elgiganten Fields
From the moment I walked into Elgiganten Fields, I was greeted with the kind of enthusiasm and warmth that instantly lifted my spirits. But it was Muhammed M who truly transformed my shopping experience into something exceptional. His expertise, combined with an infectious zeal for helping customers, made me feel incredibly valued and well-informed.
Muhammed didn't just assist; he guided me with precision through the myriad of options, ensuring that my needs were perfectly matched with the right products. His recommendations were spot-on, demonstrating not only his deep knowledge but also a genuine desire to ensure that I left with exactly what I needed. His patience and attentiveness were unlike anything I've experienced in retail.
What set Muhammed apart was his ability to connect on a personal level, making me feel like a friend rather than just another customer. This personal touch, mixed with professional excellence, turned a routine shopping trip into a delightful experience. It’s clear that Elgiganten Fields isn’t just about selling products; it's about creating memorable moments and building lasting relationships, thanks to extraordinary individuals like Muhammed M.
If you're seeking a shopping experience that feels tailored just for you, with service that exceeds all expectations, head to Elgiganten Fields. You're not just investing in a product; you're experiencing the pinnacle of customer care.
April 28, 2024
Unprompted review
Reply from Elgiganten A/S - Fields
Hi Adam,
Thank you for taking the time out of your day to write this review.
We appreciate you for sharing the experience that you had in our store in Fields. Where my colleague Muhammed made sure to assist you in the best way possible, in regard to providing the extraordinary customer service, that ensured that you not only left with the product that you needed, but you also got a memorable experience.
I will make sure to share all of your praise with Muhammed, and the store in Fields.
I wish you a great afternoon!
Med venlig hilsen/Best regards
Akin
Elgigantens kundecenter.
Cannot return in-ear headphones after…
Cannot return in-ear headphones after opening the box
March 23, 2024
Reply from Elgiganten A/S - Fields
Hi,
Thank you for taking the time to review us here on Trustpilot.
I have tried to contact you earlier, unfortunately we did not make any contact.
We do actually offer you 14 days of right to regret, since your purchase was created online. That means that any restriction in our right to return. Will not be any issue for you.
The only demand our stores have, is that the product is returned in the same condition, as it was received.
I wish you a great day.
Med venlig hilsen
Akin
Elgigantens kundecneter.
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