I made an online purchase and it was delayed for almost a week due to incorrect processing in the warehouse. Problems like this happen, but I will use this comment to improve performance. The staff w... See more
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See what reviewers are saying
God Hewlet Packard printer købt superbilligt til 269kr online igår , og afhentet i Herlev butikken.👍 Er installeret via Smart appen på min Iphone, og fungerer perfekt🥰
Company replied
Its easy and convenient. Simply click and collect. Helpful staff.
Company replied
I bought an e-bike and the battery/charger was not working. I called the customer service immediately and I got instructions to go back to Herlev Store, where I picked up the product. And this... See more
Company replied
Company details
About Elgiganten A/S - Herlev
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Herlev Hovedgade 45-47, 2730, Herlev, Denmark
- +45 70 80 70 70
3.6
Average
549 reviews
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Delays in delivery, problems with lack of coordination in online planning
I made an online purchase and it was delayed for almost a week due to incorrect processing in the warehouse. Problems like this happen, but I will use this comment to improve performance.
The staff was very friendly and the few times I spoke to them online they were always responsive. It's a great bonus to be able to contact the staff at any time.
April 20, 2026
Reply from Elgiganten A/S - Herlev
Hi Amin,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that you have received this lovely help from the store.
We greatly appreciate your feedback, and I hope that you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Good company never had problems with…
Good company never had problems with when buying electronics
January 10, 2026
Reply from Elgiganten A/S - Herlev
Hi
Thank you very much for taking the time to share your experience with us.
We’re pleased to hear that you’ve consistently had positive experiences when purchasing electronics from us. Your trust and continued support mean a great deal, and we truly appreciate you choosing to shop with us.
We look forward to welcoming you again in the future.
Wishing you a pleasant day!
Kind regards
Freja
Elgiganten Customer Care Center
Just stay away
After you have bought your item and need repair, everything is complicated and really bad. Without any notification, they closed my repair ticket, i called them and got it open again and now im waiting again, again, so far almost 3 month for a battery change and still counting :(
August 31, 2025
Unprompted review
Reply from Elgiganten A/S - Herlev
Dear Junger,
Thank you for taking the time to leave a review on Trustpilot.
We completely understand how frustrating it must be to have been without your product for three months, especially when it’s not functioning as expected.
I’ve looked into the matter and followed up with the store to help ensure we can resolve this case as quickly as possible.
Wishing you a great day.
Best regards
Marcus
Elgiganten Customer Care Center
Reply from Elgiganten A/S - Herlev
Hi Jezreel.
Thank you for taking the time to review us here.
We're happy to hear about the positive experience and hope you're enjoying the new laptop.
If you need anything in the future, we will always be happy to help.
Have a lovely weekend.
Kind regards
David
Elgigantens kundecenter
Bad customer service
Bought a phone with them, and it is clearly defected. The first customer person was really helpful, took the phone and wrote down all the questions. But then they sent the phone sent back, saying did all the "regular" check didn't find anything. But the problem still exists. We tried to talk to the customer service person, he refused to listen to us and keep repeating the phone is fine they checked it and acting like I don't know what I am talking about. I would say that is a very arrogant tone and irresponsible attitude to their customers.
August 7, 2025
Unprompted review
Reply from Elgiganten A/S - Herlev
Hi Haley,
Thank you for reviewing us here on Trustpilot
I’m sorry to hear that you've experienced issues with your phone, and that the service center has not been able to identify the problem.
If you still believe there is a fault with the phone, I would recommend visiting your nearest store with it again. That way, we have the opportunity to take a closer look and investigate what we can do from here.
If the above has raised any further questions, you are welcome to contact us at Social.ccc@Elgiganten.dk.
Wishing you a great day!
Best regards
Cecilie
Elgiganten Customer Care Center
ordered online, got there, not in stock
I order online a freezer on discount.
I ride 20km with my cargo bike to get it.
and learned there that it is not in stock anymore
The vendor wants me to pay full frice for a new one.
i got a refund though
August 1, 2025
Reply from Elgiganten A/S - Herlev
Hi,
Thank you for sharing your experience.
We are truly sorry to hear about the frustrating experience you had when you came to pick up your order. We completely understand your frustration after making a 20 km trip on your cargo bike, only to find out that the freezer was not in stock, despite you receiving a notification that it was ready for pickup. This is unacceptable and not the service we aim to provide. We will investigate what went wrong with our system and ensure this does not happen again.
We sincerely apologize that an employee was only able to offer you a new item at full price instead of finding a satisfying solution for the mistake we made. We can see that you purchased the last outlet model at that price. To compensate for this, we would like to cover the price difference for the new model. The difference is 300 DKK, and we will send you a gift card for that amount, which you are welcome to use or have paid out at your nearest store.
We know this does not make up for the time and effort you spent. We truly hope you will give us another chance in the future.
Have a great day.
Best regards,
Benjamin
Elgigantens Kundecenter
Reply from Elgiganten A/S - Herlev
Hi Masha,
Thank you for taking the time to leave us a review on Trustpilot.
We truly appreciate that you wanted to share your experience with us here.
Have a wonderful day!
Best regards,
Emilia
Elgiganten Customer Service.
1 month delay and disagreement between store and customer service
I bought an e-bike and the battery/charger was not working. I called the customer service immediately and I got instructions to go back to Herlev Store, where I picked up the product. And this is when my journey began...
Problem was solved only after 1 month of delay, 5 travels to the physical store, several phone calls and emails.
It was impossible to reach out to the store directly and I was depending on the customer service for the communication to the store and they could not find an agreement with each other and I had conflicting instructions every single time. Every person who spoke to me at the store had a different approach, from "I have no idea, ask customer service" to "this is not how we do it, what customer service is asking is wrong".
Very frustrating process. I felt very disrespected and I expected some kind of compensation or at least a priority shipping when they finally decided to solve my problem, but they even suggested I should pay 500kr to get the bike earlier.
I do not recommend the online store to anyone.
May 22, 2025
Unprompted review
Reply from Elgiganten A/S - Herlev
Hi Alessandro,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustrating process you went through with your e-bike purchase.
When a product is faulty from the start, it should be simple to get help – and in your case, it clearly wasn’t. A month of delays, five visits to the store, and conflicting instructions between our customer service and the store is not acceptable, and we fully understand your disappointment.
This is not the level of service we aim to provide, and we regret that you were left feeling disrespected and unsupported. Your feedback has been shared internally so we can learn from this and improve the coordination between our teams going forward.
As a gesture of goodwill and to acknowledge the inconvenience you've experienced, we would like to offer you a gift card of 500 DKK. I have sent it to the mail connected to your order. You can get the gift card refunded in any store if you wish to do that.
We sincerely apologize once again and hope we get the chance to provide a better experience in the future.
I wish you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S - Herlev
Hi Mohsen,
Thank you for reviewing us here on Trustpilot!
I am happy to hear that you have been satisfied with your experience at Elgiganten.
We appreciate you sharing your experience with us here.
Have a great day!
Kind regards,
Max-Emil
Elgigantens kundecenter
God Hewlet Packard printer købt …
God Hewlet Packard printer købt superbilligt til 269kr online igår , og afhentet i Herlev butikken.👍
Er installeret via Smart appen på min Iphone, og fungerer perfekt🥰
November 14, 2023
Reply from Elgiganten A/S - Herlev
Kære kunde.
Tusind tak fordi du tager dig tid til at dele din oplevelse med os her.
Hvor er det godt at høre, det hele er gået som det skulle. Jeg er virkelig glad for, printeren også er som forventet.
Skulle der være anledning til vi hjælper igen i fremtiden, må du endelig sige til!
Venlig hilsen
David
Elgigantens kundecenter
Item was ready fast for pick up.
Ordered online, after few minutes item was ready to pick up in the store. Went to the store and after few minutes got my purchase.
Like the speed.
September 17, 2023
Reply from Elgiganten A/S - Herlev
Hi Gediminas.
Thank you a lot for sharing your experience with us here.
I am happy to hear about the efficient service and to read the positive review.
We hope you want to return in the future and wish you a lovely day.
Kind regards
David
Elgigantens kundecenter
Reply from Elgiganten A/S - Herlev
Hi Adeel,
Thank you so much for taking your time to write a review and leaving feedback on your experience with us.
It is lovely to hear about the positive visit with Click & Collect and in the store,
We wish you an amazing day and hope to see you in the future.
Best regards,
David
Elgigantens kundecenter
Reply from Elgiganten A/S - Herlev
Hej John,
Mange tak fordi du tager dig tid til at anmelde os her på Trustpilot.
Hvor er det dejligt at høre om din oplevelse i vores Herlev afdeling!
Det glæder os at de lever op til forventningerne.
Jeg tager bestemt din anmeldelse med videre så de har noget at være stolte af.
Vi glæder os til dit næste besøg!
Rigtig god dag!
Venlig hilsen
Luna
Elgigantens Kundecenter
Reply from Elgiganten A/S - Herlev
Hej Singh,
Mange tak fordi du tager dig tid til at anmelde os her på Trustpilot.
Jeg er super glad for at høre du har oplevet god service hos vores varehus i Herlev!
Det melder jeg selvfølgelig videre til den pågældende afdeling.
Rigtig god dag!
Med venlig hilsen
Laura
Elgigantens Kundecenter
Poor customer mindset at Elgiganten Herlev
Copy of the e-mail sent to Elgiganten Herlev. You can make your own opinion...but it does not deserve any star in my view.
---
Thanks for the offer sent today but no, thank you.
You can tell your boss that this offer and the whole process with Elgiganten is rather disappointing and not customer friendly to say the least. The first offer made for 7(!) home appliances on 5 Jan barely includes any rebate (2,4% on a total in excess of 90.000kr), hoping the customer is stupid enough not to compare prices with competition, or ask for a price match. The second offer includes the minimum rebates given the price match policy. And today, 9 January, despite the second offer being still valid until 13 Jan, Elgiganten overruled the second offer with a new but higher offer!
If trustpilot had the option to select 0 star I would do it.
January 8, 2023
Unprompted review
Reply from Elgiganten A/S - Herlev
Hi Frédéric,
Thank you for taking the time to rate us on Trustpilot.
I'm very sorry to hear that the offer that was presented to you, weren't as expected.
I can definitely understand the disappointment in this case. You come to the store to get a good price and not just a tiny discount looking besides other sellers prices.
There I would like to look more into the situation and take contact to the store to see what we can do from here to find a good solution. Therefore I would like you to write us on social.ccc@elgiganten.dk or update your review with a phonenumber.
I wish you a nice day!
Best regards
Laura
Elgigantens Customer Care Center
I have sent my Cafe machine ( sage…
I have sent my Cafe machine ( sage barista express) to repair and I have bought it less than a year. After waiting 4 weeks they returned the device back and was absolutely dirty and they haven’t cleaned it. I have called them and send them the pictures from my device and they have told me it’s not their fault cause they have sent it to other repair shops which is their subcontractor.
Any way after using 1 week now when I wanna have hot water the water start Leaking water from every where. Then I have contacted again to customer service and they have been absolutely unreasonable to what happened and they didn’t take any responsibility for this issue.
That was really pour customer service.
June 11, 2022
Unprompted review
Reply from Elgiganten A/S - Herlev
Dear Russell,
Thank you for rating us on Trustpilot.
I am very sorry to read that you are experiencing difficulties with your product already, after you received it in return from the shop.
I recommend taking the product to your nearest store again and explain the troubles with the machine and ask them if it is possible to find a solution that fits you.
Have a great weekend.
Best regards,
Rasmus
Elgiganten Customer Service
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