Worst experience ever. I will never buy anything from this store again.
Company replied
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See what reviewers are saying
My reclamation was handled promptly and well, but the true star of the transaction was salesperson Kasper. The level of care and assistance I was provided by this lovely person was so unparalleled,... See more
Company replied
If its possible I give more stars, perfect service- click&collect.
Company replied
Dårlig service generelt
Company replied
Company details
About Elgiganten A/S - Herning
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Åvænget 6, 7400, Herning, Denmark
- +45 70 80 70 70
3.6
Average
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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If its possible I give more stars
If its possible I give more stars, perfect service- click&collect.
May 21, 2026
Reply from Elgiganten A/S - Herning
Hello Raivis,
Thanks for taking time out of your day to give us a review on Trustpilot.
It makes me very happy to read, that you experienced perfect service in your latest click and collect order, and that you want to give us even more stars.
I hope, that you will enjoy your new Samsung fridge!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a very nice weekend!
Best regards
Tilla
Elgigantens Customer Care Center
Dårlig service generelt
December 25, 2025
Reply from Elgiganten A/S - Herning
Hej,
Tak for at bruge tid på at anmelde os her på Trustpilot.
Jeg beklager, hvis vores service ikke har levet op til dine forventninger. Jeg vil meget gerne høre nærmere om din oplevelse, hvis du ønsker at uddybe baggrunden for din anmeldelse, så vi kan undersøge sagen nærmere.
Derfor må du meget gerne kontakte os på social.ccc@elgiganten.dk med et ordrenummer og link til denne anmeldelse.
Du ønskes en god dag og et godt nytår!
Venlig hilsen
Ellen
Elgigantens Kundecenter
Good experience
I ordered something to pick it up in the shop. I couldn’t really track it, but it came in a week and I had no issue to pick it up as soon as I received the message.
November 29, 2025
Reply from Elgiganten A/S - Herning
Hi Varvara,
Thank you very much for taking the time to share your experience with us.
I am happy to hear that you are satisfied with shopping at Elgiganten, and that your experience has lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a wonderful day.
Kind regards
Marcus
Elgiganten Customer Service Center
Good .......!!!!!
November 25, 2025
Reply from Elgiganten A/S - Herning
Hej Mircea,
Tak for at anmelde os her på Trustpilot.
Det glæder os meget, at du er tilfreds med din oplevelse hos os.
Du ønskes en dejlig weekend!
Med venlig hilsen
Cecilie
Elgigantens Kundecenter
Worst experience ever
Worst experience ever. I will never buy anything from this store again.
October 27, 2025
Reply from Elgiganten A/S - Herning
Hi Daniel,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you had a bad experience with your recent order. We sincerely apologize for the inconvenience and frustration caused by the cancellation.
We have identified an error in our inventory system that showed inaccurate stock levels for the product. We take full responsibility for this mistake. Your refund for this order has been processed and should appear in your account within 3–5 business days.
We wish you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Stellar service by Kasper the Customer Service King✨👑
My reclamation was handled promptly and well, but the true star of the transaction was salesperson Kasper. The level of care and assistance I was provided by this lovely person was so unparalleled, that if customer care was the meter of heroism, songs about him would be sung for aeons to come. Nowhere else have I been treated with such warmth, respect and professionalism - I felt like royalty. Thank you.
To Kasper's supervisor: I humbly request and strongly advise to grant this outstanding gentleman a raise forthwith - I guarantee you do not want to lose such a valuable employee.
September 14, 2023
Unprompted review
Reply from Elgiganten A/S - Herning
Hi Henri,
Thank you for taking your time to rate us here on Trustpilot.
I am very endeared to hear about the service you have been provided with by one of our sellers in Elgiganten Herning.
It enlightens me that he was able to make your experience feel like royalty.
I will forward your review to the concerned colleague, so he can receive your lovely words.
Thank you.
I wish you a nice weekend!
Kind regards
Laura
Elgigantens Customer Care Center
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