I would give 0 stars, if it was an option. Very UNPROFESSIONAL, UNPLEASANT and DESTURBING experience from elgiganten. After I went to the physical store to receive my online purchase (Apple wat... See more
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Worst service I’ve ever seen in my life!!! They have had my laptop for a month now to fix it as I had it insured there when I bought it, don’t care that they are not the insurance or who fixed it f... See more
Company replied
Took 2 months for them to repair my laptop which was under warranty, they have sent it to a workshop who has sent it to another workshop all the way to Norway. Got my laptop back with a pa... See more
Company replied
Great experience.
Company replied
Company details
About Elgiganten A/S - Tilst
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Anelystparken 3, 8381, Tilst, Denmark
- +45 70 80 70 70
3.5
Average
273 reviews
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Very unprofessional and unpleasant experience
I would give 0 stars, if it was an option. Very UNPROFESSIONAL, UNPLEASANT and DESTURBING experience from elgiganten.
After I went to the physical store to receive my online purchase (Apple watch), I saw that the box was somehow dirty & the straps were missing. It looked like the product was previously opened. After, my boyfriend told me he also had the same experience - with online ordered headphones - which were not only opened but also used , since there was earwax in them.... Anyways, after I said that I want to return the product (at place), the lady starting so desperately convincing me that there was not such a thing.. In essence - lying to my face. I was also not informed about how long the return was going to take, while the customer service responded very slowly...
Definitely, not ordering again from this shop!
June 24, 2025
Unprompted review
Reply from Elgiganten A/S - Tilst
Hi
Thank you very much for taking the time to share your experience with us.
I am truly sorry to hear that your visit to our store did not meet your expectations, particularly in connection with the collection of your order. It is, of course, regrettable if you received a used product and I sincerely apologise if the return process proved difficult or if you felt pressured to keep the item.
We take such matters seriously and would very much like to follow up on this internally. To do so, we kindly ask that you provide the order number related to your inquiry, so we can ensure that the appropriate feedback is passed on to the correct department.
If you are willing to share this information, please send your order number to social.ccc@elgiganten.dk and we will make sure to address the issue accordingly. If you would prefer not to, we fully understand - and in that case, we would still like to offer our sincere apologies and ensure the feedback is shared with the relevant store team.
I wish you a great day!
Kind regards
Freja
Elgigantens Customer Care Center
Great experience.
December 1, 2024
Reply from Elgiganten A/S - Tilst
Hi,
Thank you for your review!
We are glad to hear that you had great experience with us.
We really appreciate that you want to share it with us here.
Have a nice day!
Kind regards
Olivia
Elgigantens customer care center
Took 2 months for them to repair my…
Took 2 months for them to repair my laptop which was under warranty, they have sent it to a workshop who has sent it to another workshop all the way to Norway.
Got my laptop back with a password on it, which they have no idea what it is!!!!
Been to that store about 15 times throughout the 2 months, calls and support chat.
They just gave me a borrow laptop the last couple of days, which didn’t even have Microsoft office in it. Who need a laptop without having anything on it?
A waste of my time!! Definitely last time buying from them!
And trust me, if I had the energy to sue them I would!!
September 30, 2021
Unprompted review
Reply from Elgiganten A/S - Tilst
Hello Hozan,
Thank you for taking your time, making this review on Trustpilot.
I am very sorry to hear about your repair case, that took way too long. It is definitely not what we strive for. I am also very sorry to hear that you got a inadequate borrow laptop. Despite that, I am very glad that you have now received your laptop back.
I wish you a great day!
Best regards
Ida
Elgiganten Customer Care Center
Worst service I’ve ever seen in my…
Worst service I’ve ever seen in my life!!!
They have had my laptop for a month now to fix it as I had it insured there when I bought it, don’t care that they are not the insurance or who fixed it for them, I was told they will have it for about 2 weeks! Now I’ve been going to school without a laptop and I went down there to ask for a status. I was told they will call me by tomorrow, that was last week!!
September 7, 2021
Unprompted review
Reply from Elgiganten A/S - Tilst
Hej Hozman,
Mange tak fordi du tager dig tid til at anmelde os her på Trustpilot.
I'm sorry to hear about your long service case, I really want to take a look at your case, so if you want to, you are very welcome to send your servicenumber here, or to our email social.ccc@elgiganten.dk, and then we will look at your case and contact you.
Have a nice day
Kind regards
Frida
Elgigantens Kundecenter
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