Ordered Samsung Odyssey G5 monitor. Received Philips Sonicare toothbrush instead.For several days Elgiganten and Bring have been sending me in circles between each other. They keep giving wrong inf... See more
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See what reviewers are saying
Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is look... See more
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The order itself was processed fairly quickly, but the staff’s attitude left much to be desired. They treated me rather dismissively; I even felt uncomfortable. Judging by the fact that I was speakin... See more
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I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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God sted at handle..Men når man ringer…
God sted at handle..Men når man ringer til kundeservice tager det lang tid at komme igennem..Men god service
December 4, 2025
Reply from Elgiganten A/S
Hej Monica,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Det glæder mig, at din oplevelse med os var god. Vi forstår godt, der kan forekomme nogle udfordringer når der ringes ind. Vi forsøger selvfølgelig altid at forbedre os, så vi takker for at gøre os opmærksomme på dette.
Du må have en dejlig dag.
Med venlig hilsen
Marcus
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to review us on Trustpilot.
I am pleased that you had a quick, good and easy transaction at our store.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service Center
Nightmare experience
Probably the worst customer service ever...
Bought a dishwasher including installation (more than usual to have it installed before Easter!) and removal of the old one.
Got the washing machine installed 1 week after Easter (2 visits needed) and I still have the old one sitting on my carport to be picked up since they forgot to create the correct work order for the installer who brought a small van!
The dishwasher couldn´t be installed during the 1st visit due to an inadequate electrical junction box but, to prevent such cases, ElGiganten could request their customers to send some photos for evaluation in advance of the technician´s visit.
April 14, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Luis,
Thank you for taking the time to leave us a review here on Trustpilot.
I´m sorry to hear about the difficulties you´ve experienced with this order.
It is unfortunate to hear about the different visits this takes for your machine to be correctly installed and your old product disposed..
But I am very glad that we were able to get in touch, and that we agreed to refund the amount you paid for the freight.
We hope this helps improve your experience, and that you are happy and satisfied with your new dishwasher.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
Excellent
Fast check out process and excellent customer service. Can’t go wrong with Elgiganten
April 13, 2026
Reply from Elgiganten A/S
Hi Simon,
Thank you very much for taking the time to review us on Trustpilot.
I am pleased that everything went smoothly and that the customer service in the store was perfect.
We greatly appreciate your positive feedback, and I hope you enjoy your new product.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
3006 Elgiganten Århus
I ordered a machine for hair and beard cutting online. You didn't give me the box. You just sent it through Bring. You gave me a box of cartoons. I'm not happy.I received my parcel but I am not happy. You did not give me any box, you just gave me a cartoon box with the parcel inside.
April 2, 2026
Reply from Elgiganten A/S
Hello Dewan,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry to read, that you weren't satisfied with the condition of the outlet product you bought.
Sometimes when you buy an outlet product, the original packaging isn't with.
If you are unsatisfied with the product, you're more than welcome to return it in your nearest store.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hej,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Det glæder mig, at din oplevelse med os var god.
Vi sætter stor pris på din positive feedback, og jeg håber at du får stor glæde af dit nye produkt.
Du må have en god weekend.
Med venlig hilsen
Slim
Elgigantens Kundecenter
Shopping online easy
I had a good experience shopping on line and also when I picked up in Vejle
March 28, 2026
Reply from Elgiganten A/S
Hi Edgar,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that you had a good shopping experience online and also the pick-up at Elgiganten Vejle.
We greatly appreciate your positive feedback, and I hope that you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten Customer Center
Great service from Nicholas in the…
Great service from Nicholas in the store in Randers. The man has the patience of a saint and the knowledge of a boffin. A great credit to the Company and we will certainly be returning for further purchases. Thanks again.
April 8, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Eugene,
Thank you very much for taking the time to review us on Trustpilot.
I am pleased that your experience with us was good with our colleague down from Elgiganten Randers. I will make sure that this feedback gets to the right department so that Nicholas can receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Reply from Elgiganten A/S
Hej Lars,
Tak for at bruge tid på at anmelde os her på Trustpilot.
Det glæder mig at høre at du havde en hurtig og god oplevelse i forbindelse med din ordre. Vi håber, at du bliver glad for dit nye produkt.
Du ønskes en god dag!
Med venlig hilsen
Ellen
Elgigantens Kundecenter
The store in Fields shopping center horrível service
The store in Fields shopping center, have the worst People’s work in that place, every time I visit the store a bad experiencie, and leave with without buying nothing, and in 2014 thats the most and the first experiencie whow you deal with Customer service, and the manager of that store in 2014, need to have a good formation with Customer service, horrible person and bad worker.
I am writing this so you Can inproved your Customer service and staff and manager, since then I buy in the competitors store…
February 3, 2026
Unprompted review
Reply from Elgiganten A/S
Hello António,
Thanks for taking time out of your day to give us a review on Trustpilot.
It makes me sad to read, that you experience bad customer service, and that the staff in the store is also not good, when you visit one of our stores.
That is not the impression, that we want to give our customers, when they visit our stores, especially not when you have experienced one of the managers being a bad worker.
I have sent your feedback to the store, you're writing about, so we can give a better customer experience in the future. Your feedback is valued, and it will improve our customer service.
I hope that we can welcome you in one of our stores another time, and give you a better experience.
Have a nice day and happy Easter!
Best regards
Tilla
Elgigantens Customer Care Center
Everything was fast and high-quality
Everything was fast and high-quality. The guy was nice and explained everything, asked all the questions. We bought it quickly and received fast service.
March 31, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm pleased to read, that you experienced fast and high quality service, and that my colleague could answer all your questions and was nice.
I hope, you're going to enjoy your new iPhone 15!
Your positive feedback is valued, and I appreciate, that you shared it with us.
Have a nice day and a happy Easter!
Best regards
Tilla
Elgigantens Customer Care Center
Everything worked perfectly
March 25, 2026
Reply from Elgiganten A/S
Hi Colin,
Thank you very much for taking the time to review us on Trustpilot.
I’m delighted to hear that you had a good experience with us.
We truly appreciate your positive feedback, and I hope you will enjoy your new product.
Happy Easter.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hej Morten,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Vi beklager, at det ikke er tydeliggjort for selve leveringen. Jeg har kigget på ordren og kan se at du har fået tilsendt et sporingsnummer og dette henviser vi til at du følger så du ved præcist hvornår at den kommer frem.
Du må have en dejlig dag.
Med venlig hilsen
Marcus
Elgigantens Kundecenter
..........
March 29, 2026
Reply from Elgiganten A/S
Kære kunde.
Tusind tak for din anmeldelse.
Vi er glad for, alt har været som det skulle være i forbindelse med dit køb.
Rigtig god dag!
Venlig hilsen
David
Elgigantens Kundecenter
Very nice and quick service
Very nice and quick service, very helpful young people. Bought washing machine.
March 27, 2026
Reply from Elgiganten A/S
Hello Robert,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm pleased to read, that you experienced nice and quick service, and that my colleagues were helpful in the store in relation to your latest click and collect order.
I hope, you're going to be satisfied with your new TCL washing machine!
Your positive feedback is valued, and I appreciate that you took time out of your day to share it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello Nandkishor,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m sorry to hear about the condition in which you received your package - that is certainly not acceptable.
I checked up on your order and I’m glad we were able to find a solution together with the store that sent the product, and that you have now received a full refund.
We hope to get the opportunity to provide you with a much better experience next time.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
Everything went well and fast!
March 22, 2026
Reply from Elgiganten A/S
Hi Vera,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that your experience with us was fast and fast.
We greatly appreciate your positive feedback, and I hope you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
Poor customer service
I came to purchase a Garmin Forerunner 255, and after waiting for 15 minutes in line and picking up a ticket, the cashier tells me that he cannot help me, I need to go to someone from the specific section.
I then decided not to wait even longer, I made the purchase online, and went for a walk. Within 1-2 hours, it was ready for pick up. When I came back to the store, I took a "pick up package" ticket, went to the same cashier, who told me that I need to go to another part of the store, but as an exception he would help me. He asked for an ID, where I had a few pictures of IDs on my phone, my yellow card, but not a physical ID with a picture on it. He then went further saying that he cannot accept a non-physical ID.
I had to go home and pick up my ID, I came back, and another nice employee helped me to get my package, even without asking specifically for an ID.
I am quite disappointed that the only thing I asked for was purchasing a sports watch, and it took so long until I actually had to get it.
Had I known that it would be like this, I would have definitely not chosen Elgiganten, and I will not choose it from now on.
March 22, 2026
Reply from Elgiganten A/S
Hello Christian,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry, that it took so long for us to give you your sport watch. That is not the service, we want to give our customer.
It is correct, that it is not everywhere in the store, you can stand in line to buy a sport watch. You need to be in a specific area, to make a purchase for a sport watch.
I'm very sorry, if it wasn't obvious in the store, where you needed to stand in line.
It is also correct, that when you make a click and collect order, then you have to show a physical ID. When you get a SMS from the store, they also clarify that you need your physical ID in the SMS.
I have given your feedback to the store you're referring to, so we can make sure to give a better customer experience in the future.
I also hope, that we can welcome you in the store another time, and give a better experience.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Dear customer.
Thanks for taking your time to review us here.
We're happy to hear about the positive experience with our Click & Collect-service.
I wish you a lovely weekend and hope to see you again soon.
Kind regards
David
Elgigantens Kundecenter
Efficient
I was kept informed via SMS of my order's process, from placement to when it was ready to pick up. At the store the pickup was smooth and done by very friendly staff.
March 18, 2026
Reply from Elgiganten A/S
Hi,
Thank you very much for taking the time to review us on Trustpilot.
I am glad that you had such a wonderful experience with your order.
We really appreciate your positive feedback, and I hope you enjoy your new product when you receive it.
Have a nice day.
Kind regards
Marcus
Elgiganten's Customer Service
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