Elife Reviews 

The booking process itself was straightforward, and we were clearly informed which driver would collect us from Rome Airport.
However, while transiting through Hong Kong, our airline changed our flight due to delays and placed us on another flight that arrived in Rome more than three hours later than originally scheduled. Despite the stressful situation — including having to rush over 1km through the airport to make the new flight — I contacted the driver immediately to advise them of the change.
Even though I communicated the delay as soon as possible using the emergency contact provided, the company still marked us as a “no show” because the arrival time changed by more than three hours. When I contacted the driver again, I was told I would need to deal directly with the company.
Upon arriving in Rome, we were informed there would be no transfer and no refund. I then emailed the company’s complaints team explaining the situation, including screenshots showing that I had contacted the driver promptly about the airline’s flight changes. Despite this, they refused to help, stating that because the changes occurred within 24 hours, nothing could be done.
What makes this especially frustrating is that we still required the transfer — we were simply delayed due to circumstances outside our control and notified them as soon as we reasonably could.
Based on this experience, I would strongly recommend using Uber instead, which ended up being cheaper and far more reliable. I would not use this company again, as they showed no flexibility or understanding regarding airline-related flight changes.

The drivers name was anier. He got a really good communication with me he sends me a picture where he stands so i couldn’t miss him. I love when people does that.

He is on time, nice, friendly person. Keep the good work Anier

Love from someone in belgium that was on vacation in miami

We'd used elife before without incident. Not stellar but ok.
Our most recent booking however was woeful. Elife and driver basically just ghosted us- calls, texts and emails unanswered or responded to! 🤯 left me with a baby sitting in a hotel lobby for over 2 hours & forced to book another car service at great expense (alot of luggage/sport wquip so couldnt uber taxi etc). Still chasing them up for refund, impossible to get hold of an actual person who isn't some call centre worker in the India region. I'm suspecting they're juicing these trustpilot reviews, be careful

What a wonderful experience using this service! The airport transfer was so easy and the driver kept in contact with us giving us step by step directions on navigating the airport tram and how to find where she was waiting for us. It was so good we rebooked later for a ride from our hotel to a show that evening. Once again she was prompt, friendly and we arrived in time and stress free to enjoy our show. This is the service to use if need reliable and stress free service in Las Vegas!

Driver didn’t allow time for us to clear customs and collect baggage, left, sent a message saying ‘too late sorry’. No refund, no alternative driver offered.

Vehicle was clean, driver was prompt and professional

Worked a booking through Elife Limo (booking ref: SK8262871656) which was assigned via GB Private Hire Limited / AI Cars / 247airportchauffeurs (TfL Operator Licence 9566).

Passenger landed around 3:50 PM, but the job was only passed to me around 4:30 PM and pickup happened around 5:15 PM. Passenger was understandably frustrated after waiting that long.

After completing the journey professionally, payment was still not made. I have screenshots of conversations and another driver reporting similar non-payment issues.

Very concerning that Elife Limo continues working with operators accused of scamming drivers after jobs are completed. They should review who they partner with before this damages their reputation further.

DO NOT USE that company!!!

The driver a scammer even deleted his messages on WhatsApp, make sure you take photos ! I did before he deleted them !

Do not use keep well away!

This company in Hanoi were meant to track my flight and meet me but left me as a solo female traveller waiting for 20 minutes after 4am. I booked to avoid being harrassed at the airport and minimise stress and this did not happen. I was not given any information about the car or driver prior so how could i find them at the airport? The driver picked me up and left the airport then tried to find out where he was taking me - he did not know prior despite my booking and did not speak english. He attempted to use google translate on his phone whilst driving which is unacceptable. When i complained to booking.com the company harrassed me on whatsapp instead of replying through that channel. I do not recommend this company in Vietnam.

Worst experience with a pickup in our lives.

We’ll never again interact with the disgraceful company that is E-Life limos.

I contacted the company direct. I requested an infant seat and they confirmed last in writing that they had allocated a driver with an infant seat.

Despite them confirming in writing they had allocated a driver with an infant seat, the driver contacted me when we had arrived, saying he was transferring the pick up to his friend.

THIS IS UNPROFESSIONAL AND DANGEROUS!

The other driver did not have a infant seat, so we were stranded at Miami airport with a 1 year old and had to find an alternative company, which we paid a significant price to arrange a driver at last minute.

This is disgraceful behaviour and no one should have to go through this Never again! Shameful.

Oh and don’t bother calling their HQ telephone number. No one picks up.

Ignore all responses that E-life might have to this review. I’ve already complained to them and they have the whole thing in writing.

You have been warned!

I booked through Hoppa for a return transfer from Faro airport to our hotel. We were picked up by Elife Limo and we had 6 adults a 2 Yr old all with cases. The driver was very friendly and packed the van also checked everyone was OK. His driving was very good and we all felt safe in his hands. He unloaded the van at the hotel and helped with the baby into reception. I am disabled and he helped with my case to reception also. I had to amend the return time and done this via live message server and for a first time user it was so easy and a real person not AI. We had the same driver on return to the airport so we knew we were going to be looked after we'll. All in all, I would highly recommend Elifelimo.com to anyone and I will be using them again. A well deserved 5 star rating from me and the family.

Didn't honour the booking, they are no being difficult about a refund

We had an absolutely fantastic experience with this transfer company in Salou.

Our original return transfer was booked for 7:40pm, and when we kindly asked to move it earlier to 7pm, everything was arranged quickly and smoothly. We received confirmation straight away, which was already a great start.

On the day of departure, we had an unexpected situation — our hotel was completely closing for the season (was open only for the Easter holidays), which we didn’t know in advance. Since our transfer was booked for 7pm, we were a bit worried about timing.

The company has provided us with our driver’s contact details, and I contacted Gulin on WhatsApp to explain the situation and ask if it would be possible to pick us up earlier. Gulin responded immediately, and amazingly, he arrived within just 15 minutes!

We were truly impressed by such a fast response, flexibility, and professionalism. This is without a doubt the best transfer service we have experienced in Spain.

A huge thank you to the company — and an even bigger thank you to Gulin for his outstanding help!

Highly recommended!

Stay away from this company.. their customer service is outrageous and we cannot recommend them to anyone..

Our first and absolutely last experience with this company is a class act example of how you can just ghost your customers after their complaint..

On our trip from Bangkok Airport to Jomtien Beach, the drive drove like a maniac and we where all 8 screaming at him to slow down.. drive refused and just acted like he did not understand us.. resulting is a really bad accident as our driver smashed up behind into a car in front of us on the motorway.. we waited for more then an hour and the entire trip that was supposed to take just a hour, took more than 4hours in total.. no refund.. nu checking up on us.. no offering to get checked my doctor for whiplash etc.. resulting in two of us is now struggling with the after effect from the crash.. Elife Transfer have now stopped replying to our emails.. absolut silent.. never ever use them.. the will do what ever it takes to run from their responsibilities..

Highly recommend Kim Jina! She was informative before and during the trip and she was also very patient!

We recently used Elife Limo for airport transfers while visiting New Orleans. The service provided by drivers Puri Wang (pick up) and Zaheer H Dada was excellent and I would highly recommend both.

People who are often upset leave a review titled -1 stars. I'm not going to do that, but it is important to note that if you book this company it is possible that they will leave without you. Our Peru Rail train arrived at Cusco at 6:57p. Our driver sent a screenshot of him leaving the station at 6:59p. That means he either saw the train and said, "Screw them" or never came at all. This resulted in my daughters and I being stranded in Cusco, Peru. No, I would not give them -1 starts, but if they were guests at my house I would serve them hot dog water!

We used e-life limo for a ride from Chau Doc to Can Tho Airport. 2 hours and 45 minutes driving.
We paid for a minivan as we were 3 adults and 1 child, with 4 pieces of luggage.
We had a small old car instead of a minivan. We had to travel with one piece of luggage on our legs.
It is really bad service.

The driver was very kind and helpful.
The service is excellent!