Elife Reviews 9,128

Ahmed was professional, arrived on time and was really good at communicating, even talking in my native language.
I was going to luxor airport to return home in italy

Have used Elifelimo transfers before in the past without any major issue - this time though, ridiculous. Our booking is over 12 weeks away - our hotel has been changed to the hotel NEXT door. We have tried to amend the booking, and we've been told we're unable to do so and instead we need to cancel and re-book (for an additional £12.)

We'll cancel - but will not rebook and will book with a different supplier.

Thanks, but no thanks.

Mr Ramon Villasmil is excellent!
Very comfortable ride and clear communication

Great driver with excellent communication. Easy to get from the airport to the city of Seoul.

Driver showed up on time. I would have rated 5-star if only the driver had given me a confirmation call before showing up at the pick up point. I only received a generic text message and an email.

Reservé una recogida para llevar al aeropuerto en Punta cana con Wilfrido y su compañía SamyRD transfer y me fue muy bien de verdad que es muy profesional puntual y un excelente servicio. Espero contar con él cuando regrese a Punta Cana! Recomendadisimo !!! Excelente!!!

I reserved with Elife and I got the service with Wilfrido de SamyRD transfer in Punta Cana and it was amazing. Very punctual, very professional 200% recommended. I hope to use his service again very soon when I return to DR. Excellent experience!!!

Osama driver are amazing. Trip from hotel to Hurghada Airport. Great services sent me a WhatsApp with details where taxi would be with be with name board. Picked me and within 5 minutes we were loaded in car and off to our destination. Great all round service I Would definitely recommend and use again.

Good friendly driver. Good communication on phone prior to pickup regarding arrival & live details. I was unfamiliar with location layout. Well done !

Support team is responsive! Driver was on time and contacted us closely on the arrival time at the FCO airport!

The taxi wasn't at the agreed-upon location at the agreed-upon time. The taxi's size was not comfortable, and the passenger in the backseat was sitting next to the open bench seat.

All aspects were very good. Great value for money, clear communications, driver friendly and professional.

The driver was courteous and accommodating.

Very helpful. Great communication. Clean, well looked after vehicle.

Booked a transfer with this company through Expedia to get us from JFK NEW YORK to our hotel Hilton New York Fashion District. NEVER AGAIN! Got some strange messages from the driver before our flight left about our pick up time. Said he was going to pick us up at 19.30 but I queried that as that was when our flight was due in. Obviously there would be security and baggage pick up. After an 8 hour flight and 1.5 hours stood waiting to get through passport control, we got our bags and headed out feeling bewildered into the freezing cold. We got to the pick up point at 21.10…it was out of our control and we were abandoned and let down severely by this company. Phoned their helpline but were told it was at the drivers discretion and they couldn’t get hold of him anymore and weren’t able to help but to contact Expedia. Not easy when it’s 1.10am in the uk. Left us with no option to pay for a yellow cab at $85. Ruined the start of our break to NYC. Complained to Expedia and they contacted Elife who refused any refund. How can they con people like this and leave them stranded? Never again.
UPDATED Read their reply below and pretty disgusted tbh. One of the busiest airports in the world jfk security is never quick as they should know through experience and to be starting the clock as soon as the plane lands on the tarmac is ridiculous! Who can embark a plain while its taxiing to get their transfer straight away? Were we expected to parachute whilst it landed. Are they serious? Would you not check with the airport the wait times for security? You pick up from a hotel and I get it we should be there but you pick up from jfk and start the wait time earlier than the plane is scheduled to arrive because that’s when the plane landed? Are you serious? Have you ever been through jfk airport? Clearly not. Unprofessional and no common sense. NEVER AGAIN. Be warned everybody! This company has no idea! Insulting. If I could give them a zero rating I would. We are well travelled and I’ve never known a company start your pick up time from the time the plane hits the tarmac. It’s clearly flawed and defies common sense and professionalism. I feel sorry for any elderly people who book this company, we moved as quickly as we could and still couldn’t achieve their unrealistic timings! Pathetic response. I wonder how often they use this ridiculous and unfair policy to cancel transfers from JFK. In the six times we’ve arrived at JFK it would have been IMPOSSIBLE to get this but they keep your money anyway? 🤔At no point did they tell us about the wait timings until they’d left us stranded. They still haven’t addressed the strange messages prior to departure. Disgusted.

Our driver Deanne was in contact the entire time. The pickup was easy as was the drop off.

Edward gave an amazing ride; helpful and guided us correctly

Ready for me as soon as I got out, smooth drive to hotel, will definitely recommend

Met us in the airport straight after customs. Even though we landed at 1am the driver handled evreything at took us straught to our hotel.Highly recommend.

Very good communication from the company on where to meet and details of the driver. Driver was friendly and helpful.