Poor quality shoe that looked much better online - looked to have a sturdy clasp but in reality it’s just a piece of white elastic. Super tacky.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
EllisandPorter store of Boston. The dress I ordered was cheap and flimsy. They tried to give me 10% back and keep the dress, but I didn’t want the dress. Finally said I could return it Found out... See more
My own fault, should have known the products would be rubbish for the price. The photos don't match the quality. It's a "posh" version of Temu!..
Shoes VERY POOR QUALITY!! Did not quite resemble the advertised article and terrible fit. Returned the very next day to somewhere in Albania, at vast expense. Took many emails, weeks and patience to g... See more
Company details
Written by the company
LET OP: Wij zijn geen Elise Amsterdam of Ellis Moré. Wij zijn gevestigd in Amersfoort.
Contact info
Siliciumweg 61, 3812SW, Amersfoort, Netherlands
- info@elisestore.nl
- www.elisestore.com
1.7
Bad
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad quality and customer service
Stating on website and on ads that 30 days money back guarantee- NO NO NO!!!!!
After several emails they offered 30% money back only.
Item came from Portlaoise,very bad quality- but to return it you have to send it to China- not worthed to pay for return more than item cost.
Lost €45 payment for very bad quality boots.
My advice-don’t deal with this store.
October 17, 2024
Unprompted review
Ordered work trousers last week
Ordered work trousers last week. Got email this morning saying out of stock.
We can offer a refund in the form of a voucher to purchase something else from them.
Cheek feckers.
Deposit refund back into my bank account
November 6, 2024
Unprompted review
V bad quality 👎 received order after a…
V bad quality 👎 received order after a month. And I can't expect the quality . 0/10 . V poor quality . Really disappointed. I order 3 trench coats . All are v bad quality . I will complain them. I can't believe seriously
October 30, 2024
Unprompted review
Terrible quality
Ordered two coats and they were called Hampton Sherpa. The name denotes quality and luxury ….lol. They arrived after weeks and they are of terrible quality and they weren’t that inexpensive. I’ve messaged them about getting a refund but there was no returns docket in the bag. The website is Elyse Dublin but they are coming from China…
October 29, 2024
Unprompted review
Extremly bad quality & bad customer service
Extremly bad quality
Very bad customer service - it takes ages before they reply, they answer partially your questions, not helpful at all. Return policy also is catastrophic. Really don't recommend any of their products
October 28, 2024
Unprompted review
My own fault
My own fault, should have known the products would be rubbish for the price. The photos don't match the quality. It's a "posh" version of Temu!..
October 24, 2024
Unprompted review
Horrible track/leisure outfit
Horrible track/leisure outfit. Size Small would fit extra large, shapeless and the material so cheap. It’s horrible. Nothing like advertised. Waited over a month for it to arrive. Fit for the rubbish bin. Helen Scully Linehan💩
October 16, 2024
Unprompted review
Reply from Elise Store
Hi Helen,
Vervelend om deze review te lezen. Ik kan geen bestelling vinden onder jouw naam. Zou het kunnen dat je bij een andere shop hebt besteld? Wij worden helaas dagelijks verward met andere shops zoals Elise Amsterdam en Ellis Moore.
Wij verzoeken je om deze review te verwijderen en contact op te nemen met het bedrijf zelf.
Liefs,
Elise Store
The customer service is horrible
The customer service is horrible. They prefer to argue with customers vs working/resolving issues. The clothes are cheap and run very small. Don’t waste your time, money or energy. Oh and they don’t do returns or exchanges. Beware!
October 22, 2022
Unprompted review
May 5th I made an order and I stil!!!!
May 5th I made an order and I still haven't received it. I wrote you an e-mail and I didn't get a response.
May 9, 2021
Top Service !
May 7, 2021
Reply from Elise Store
Hi Jolanda,
Fijn om te horen dat u tevreden bent over onze service en producten. Super bedankt voor je review :)
Liefs,
Team Elise Store 🌸✨
Super snelle levering en product is…
Super snelle levering en product is zoals op de foto.
February 1, 2021
Reply from Elise Store
Hi Vera,
Allereerst wil ik je bedanken voor je bericht. Fijn om te horen dat u tevreden ben over onze producten en service. Wij hopen u weer in de toekomst te verwelkomen op onze webshop.
Liefs,
Team Elise Store 🌸✨
Super leuk jacket.
September 11, 2020
Unprompted review
Reply from Elise Store
Hi Sylwia,
Allereerst wil ik u bedanken voor u bericht. Wij zijn blij om te horen dat u blij bent met onze producten.
Liefs,
Team Elise Store 🌸✨
Super snelle levering,top!
July 13, 2020
Unprompted review
Reply from Elise Store
Hi Jeroense,
Allereerst wil ik u bedanken voor u bericht. Wij zijn blij om te horen dat u tevreden bent over onze producten en onze service.
Liefs,
Team Elise Store 🌸✨
top service en super leuke items!!
June 12, 2020
Unprompted review
Reply from Elise Store
Beste Jamie,
Dankjewel voor je bericht en fijn om te horen dat alles na wens is gegaan.
Liefs,
Team Elise Store 🌸✨
Super product
May 2, 2020
Unprompted review
Reply from Elise Store
Beste Karla,
Bedankt voor u review en bestelling. Het doet ons goed dat u tevreden bent over onze producten. Veel draagplezier.
Met vriendelijke groet,
Elise Store
in 1 woord super.
April 28, 2020
Unprompted review
Reply from Elise Store
Hi Renate,
Echt super bedankt voor je review!
Liefs,
Elise Store
perfect service
The order was quick and easy! Really happy about everything
April 11, 2020
Unprompted review
Reply from Elise Store
Hi Nawal,
Good to hear, thank yo for your review!
Kind regards,
Elise Store
Reply from Elise Store
Fijn dat alles snel is geleverd! Dankjewel voor je review en geniet van je aankoop :)
Top service!
February 27, 2020
Unprompted review
Reply from Elise Store
Dankjewel voor je review en geniet van je aankoop!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.