I have not seen any fake profiles. The UI is well designed. I would like a few more criterias to filter by as this is rather limited. Also. some of the matches seem off as it makes you wonder how see... See more
Company replied
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See what reviewers are saying
Should have read the reviews here before signing up to Elitepartner. It is a scam how they renew your membership. You will never get any warning and then your membership is automatically renewed with... See more
Company replied
Unethical Behaviour - Feels Like a Scam I joined for six months. Didn't notice the automatic renewal then hit with a bill for €600 on my card. Tried "widerruf" and normal cancellation within days... See more
Why am I being spammed by this site when I've never signed up for an account? Unsolicited, unwanted garbage on a daily basis - please stop! Spammed again by this site on the 4th! ETA: I have n... See more
Company replied
Company details
Written by the company
ElitePartner ist die App für Dating mit Niveau und wirklich passende Beziehungen. Die Hamburger Marke gehört zu den größten Online-Partnervermittlungen im deutschsprachigen Raum. Seit 2004 bringt ElitePartner über das wissenschaftliche Matching gezielt Menschen mit ähnlichen Lebensstilen, Werten und Einstellungen zusammen. Die sorgfältige Prüfung jeder Anmeldung garantiert besonders interessante Kontakte.
Contact info
Speersort 10, 20095, Hamburg, Germany
- kundenservice@elitepartner.de
- www.elitepartner.de
2.0
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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I signed for half price for 6 months
I signed for half price for 6 months. Then suddenly after the six months ,the prolonged the contract without my consent since they hide the rules and make it unethical. I am condemned to pay 900 euros for no service and also till 2024 I have to pay them. This is really stealing people by unethical behavior and shady contracts.
Do not sign or ever approach this app even from 1000 Km. They will rob you as they did to me and you cannot do much.
Stay away from them please.
January 31, 2023
Unprompted review
Reply from ElitePartner
Hi Azul Amigo, the info on how and when a contract will be prolonged is clearly visible directly above the button you use to confirm the purchase. At this point we also display how much your Premium Membership will cost after the initial discount expires.
The cancellation modalities are also clearly listed. You will find all the information not only directly above the button that confirms the purchase, but also in your contract conditions, which can be viewed in detail before purchase and which are sent to you be e-mail after purchase.
Unethical Behaviour
Unethical Behaviour - Feels Like a Scam
I joined for six months. Didn't notice the automatic renewal then hit with a bill for €600 on my card. Tried "widerruf" and normal cancellation within days and got a polite message saying neither is possible, even though it is absolutely clear I don't want it. It's going through the lawyers.
DO NOT USE ELITE PARTNER. TAKE THE MONEY OFF THEM AS THEY DO TO US!!
November 4, 2022
Unprompted review
Horrifyingly bad
Horrifyingly bad. This company makes it almost impossible to cancel. They advertise free trial periods then say it is not possible to cancel. The reality is you can cancel at anytime. Not as claimed by elitepartner.
Even though I was a member for 4 days only and cancelled within the "free" trial period, they sent me a bill for 800euros. When I refused to pay they got debt collecting agencies after me. Nice try ElitePartner but that won't work on me.
I will fight them in the courts and win. They will not intimidate and bully me. They threaten you with beteibungen and mahnungen hoping you'll give in. Not me. I won't be bullied. If they threaten you with a betreibung, tell them Rechtsvorschlag erheben. Put up or shut up. Companies like this are a disgrace. They sell their customers' fantasy debts to debt collection agencies.
In fact ElitePartner, you owe me money because you charged me for a whole month but I was a member for only 4 days. Pro rata that means you should refund me most of my money. I will send you a Mahnung and a Betreibung.
Add to that, fake profiles and a poor mobile app and you get the picture. A complete scandal. Don't believe those adverts.
August 14, 2022
Unprompted review
Reply from ElitePartner
Hi Darren G., we do not offer a "free trial" as such, but we do offer a free basic membership with which you can try out most, but not all, features. The premium membership can be revoked within the 14-day-period, but we do not advertise this fact, since it is a legal requirement and not a "free trial". If you revoke within the 14-day-period, you will only be charged a small amount for the number of days that you have been able to use our services relative to the total length and cost of your premium membership. This would be just a few € for 4 days.
Also, you state that we charged you for a whole month, but also for 800 €. Of course, our premium membership is not that expensive.
Are you sure it is ElitePartner Germany that you are having trouble with and not some international company with a similar name? If it is indeed us, please contact customer service again to clear up misunderstandings.
I created an account there for testing…
I created an account there for testing and I even couldn't find the place to terminate my account.
July 29, 2022
Unprompted review
Reply from ElitePartner
Hi Cem Yildiz, the easiest way to delete your basic member profile is by logging into your account in your browser, going to "Meine Daten" on the top right, selecting "Daten & Einstellungen" and then you should see one sub-headline called "Profilstatus". Here, just click on the link behind "Bitte klicke hier, um dein Profil zu löschen.".
If you are a (paying) premium member, it is not possible to delete your profile yourself. You would have to cancel your subscription first (within the notice period). This can be done by sending an e-mail to kundenservice@elitepartner.de. Please also state your profile ID.
We hope this helped!
I am extremely upset to receive this…
Update: they refused to refund me although it has been less than 24 hours. Absolutely shameless scammers .I am extremely upset to receive this reply. No I have contacted your customer service and told me to agree on 20% refund. That is not true what you are saying. This website is the biggest scam I have ever encountered. Refund me or I am going to take legal action against you. Extremely dishonest people
July 25, 2022
Unprompted review
Reply from ElitePartner
Hello Dakota Harely, unfortunately, we are unable to look into or comment on any personal contract data or customer history on here due to data protection reasons. If a revocation has not been accepted, the most likely explanation would be that the 14 day period had already expired. We do indeed accept any contract revocation within the 14 day period, as stated in our T&Cs (as mentioned before, just a small amount will be charged for the days that the customer was able to use our platform, relative to the total duration and price of the premium membership). We suggest you get in touch with customer service once again in order to make sure there have not been misunderstandings. Sorry for the inconvenience and thank you!
Forced auto renewals and unfair responses
I believed in this website. I signed up in March 2020, after spending 6 months on, I wanted to cancel my membership. There is no easy way to unsubscribe.
There was fax and letter listed then, please note this was also in COVID times when most services were not functional. I sent them a letter in October 2020, asking them if I could terminate my annual membership early.
This letter was delivered as I did not receive the letter back. However, in March 2021 they autodebited the money and told me I had not sent cancellation notice.
In May 2021, I sent them a fax stating i no longer use the service and I am getting married! Again there is no response. I also stopped/blocked the auto debit payment. Again no response.
Now in March 2022, they tried to debit the payment again, however they could not. Now they have sent painful legal notices.
I sent them the documents with date stamps and the content,post office cannot provide proof of letters sent or fax sent.
It is very easy for them to see, i have not been using their service, also sent them my marriage certificate as that is the only proof I have and the word documents.
However, they still do not correspond and want me to correspond with the lawyers. I also sent the details to the lawyers, they dont answer my calls as they dont speak english.
Now I am being stressed by legal letters.
I wish customer service was fair, looked at it as a genuine case and not charged a customer who is not using services. I accepted the challenges of covid and impact it had on their services and even did not claim back the payment of 2021-2022.
I hope someone from their team looks at this with fairness, as I cannot get anywhere. Is there a CEOs email or team I can contact?
June 1, 2022
Unprompted review
Reply from ElitePartner
Hi Sumeet Nag, we're sorry to hear your experience hasn't been satisfactory. As we state in our ToCs, on our website and in several other places, termination is very easily possible via e-mail. This has been the case for many years. We recommend sending notice via e-mail: customers who e-mail us get an automatic confirmation that the e-mail has reached us, so that they can be sure that the correct address has been used. We send a confirmation of each cancellation that has been submitted in the agreed & correct time and form. This confirmation is also sent via e-mail to the e-mail address that is registered with us. It is always recommended to check if a termination has been confirmed, not just with us but with any service/contract, and otherwise to reach out again. Unfortunately, we cannot assist via this platform, as we are unable to or comment any personal contract issues publicly due to data protection law. Please refer to customer service for any further issues.
Given that 99.9% of my messages go…
Given that 99.9% of my messages go unread, I have a strong feeling that most, if not all, members are fraudulent accounts. I want to believe that this company isn't a scam, since their ads appear on mainstream media, but I'm having trouble believing that I am getting close to zero replies (since they are never being read) to my hundreds of messages. Hoping I get some kind of feedback from the company here about this...I guess they could claim that most people are not paying members and therefore cannot read/reply to my messages, but it's hard to believe that so many of my matches are almost exclusively non-members...
March 26, 2022
Unprompted review
Reply from ElitePartner
Hi BIK, thank you for reaching out and sorry for the late reply. That does seem irregular, however, it is difficult for us to check via this channel (also for data protection reasons). So could you please contact customer service via the following e-mail: kundenservice@elitepartner.de. Our colleagues will check your profile and settings and see if they can find any explanation or fix for this issue. Thank you!
Very good experiences with members-contacts and conversations
Very good experiences with the members and the contacts I had. Very friendly and high level contacts and conversations with the members. I can confirm the name "Elite Partner".
July 28, 2021
Unprompted review
Reply from ElitePartner
Hi Yogi Hartmann, thank you for your review. We're happy to hear that! Keep enjoying :) All the best, stay safe, your team of ElitePartner
This is definitely a fraud
This is definitely a fraud! Please people stay away from it! As once you paid as premium member, you can never get away from it easily! As the others mentioned its worse than all the other dating App.
June 15, 2021
Unprompted review
Reply from ElitePartner
Hi Chickyothel, we’re sorry to hear you have been unhappy with your experience. ElitePartner is a reliable and respectable dating app, in fact, one of the leading online dating services for commited relationships in Germany. Yes, cancellation does require notice, however the exact period of notice for your chosen plan is displayed very visibly right above the button that confirms the purchase. Thus members can always be aware of when to give notice.This can be done very easily via e-mail (kundenservice@elitepartner.de).
Be careful ...
Careful, fraud! They send you the conditions in which they clearly write that you can step back from the agreement, which the persons that signed me in (it was supposed to be a trick of a group of friends) did within 3 hours... They charged them almost 300 EUROS for these 3 hours. Be careful!!! Now, 18 months later, I found out that they are still presenting "my" fake profile (with pictures of a model) on their website... If that profile isn't real (and they know it), what about all the others?? Probably these profiles are fake too...
November 26, 2020
Unprompted review
Reply from ElitePartner
Hi Robin Hood, sorry to hear that your experience has been so unsatisfactory. We clearly state in our conditions that you can step back from the agreement, but we charge for any usage of the profile that has taken place until then.
As for the other bit about your profile still being online, we can only speculate: Is it possible that you or your friends only cancelled the premium membership but never entirely deleted the profile? When a premium membership is cancelled, the profile automatically turns into a free "basic" profile unless it is clearly stated in the cancellation that the entire profile is to be deleted. For profiles with a free "basic" membership you can delete the profile yourself in the web version of our platform through the options section ("Meine Daten") or by contacting customer support (please contact from the e-mail-adress used at registration or state your chiffre and service password). If you are sure the profile has indeed been deleted, we can only assume that some third party copied the contents of your profile into a new profile, which is certainly not supposed to happen but difficult to detect during profile review. We strongly assure you: ElitePartner definitely doesn't work with fake profiles, never has, and never will!
Please contact kundenservice@elitepartner.de for more individual support.
The most boring online dating platform
The most boring online dating site, Jesus Christ, even Tinder is better if you know what you want. Don't waste your time people - and especially don't waste your money!
November 23, 2020
Unprompted review
Reply from ElitePartner
Hi Amy Amely, we're sorry to hear you haven't been happy with your experience. If there is anything we can help you with, or if you have more detailed suggestions on how we could improve our app and service, please let us know through kundenservice@elitepartner.de!
superlatively nonsense and worthless
October 7, 2020
Unprompted review
Reply from ElitePartner
Hi BHARATHKUMAR BALAJI, we're sorry to hear you haven't been satisfied with your experience. Please let us know what we can do to get better – just write an e-mail to kundenservice@elitepartner.de.
It is worst that tinder and other…
It is worst that tinder and other dating app. I subscribed and paid to view the potential partners but I cant see any or send msgs. I think it is fake website and they fraud your money.
October 6, 2020
Unprompted review
Reply from ElitePartner
Hi Afaf Al Saleh, are you sure you registered with ElitePartner.de, not another website with "elite" in its name? That frankly doesn't sound like us!
First of all, since we're only operating in German-speaking regions, we only offer our service in German language. Second: Of course you get unlimited messages with a premium-membership! You can write to as many other members as you like, and as many messages as you like, for as long as your premium membership lasts. And third – yes, pictures are currently blurred at the beginning, but members can unlock them individually for each contact, so they have control over who can see their pictures. We usually advise to start by unlocking one's own pictures first! If you continue to have trouble, you can always check with our customer support via kundenservice@elitepartner.de, they will help you out!
I don't want to give any stars for this…
I don't want to give any stars for this website. I knew this website from Munich international group. This is the worst experience ever. I sign up and I wanted to see how it was going. Unfortunately, it was expected (People are too old for my age, disable guy and most of them don't meet my expectation). It was a bad experience. After 10 mins, I sent the email for cancellation. The day after I ripped off my bank for 260,76 euros and then sent email back. They explain I can use their platforms for 12 months. I don' t want to use it anymore. I need my money back. I can use this money for shopping or pay anything more worth for this website. I have not heard from them about getting a refund. If you came across this page, please consider my opinion. At first, you may wonder how it was. If you decided to pay it, you will immediately regret it. GET MY MONEY BACK
May 29, 2020
Unprompted review
it worked for us by chance, but the quality is poor and their cancelation policy is a rip-off
Unfortunately, I didn’t use any of the features on your website because I met someone spectacularly awesome right away and we have been together since then. I think we just got lucky to show interest to talking and meeting because their intelligent matching algorithm gave us a low matching score. This was not a surprise to me given the poor quality of matching questions which was exactly the same as some other websites. Please be aware of their cancelation policy which is a total rip-off.
April 4, 2020
Unprompted review
Reply from ElitePartner
Hi Neda Shahidi, we're sorry to hear that you're giving us a 1-star rating even though you found your partner with us – but of course we're very happy to see you content and in a relationship! All info on our cancellation policy is displayed prominently upon purchase. We'll make sure to pass on your feedback on profile questions and profile content – of course we're always looking for ways to improve our service.
Had a horrible experience with these…
Had a horrible experience with these guys. I ve registered and filled my profile- absolutely normal text and pics and after a couple of days they deleted it because it "doesn't fit" their requirements. I am a doctor educated in Oxford, wrote an awesome profile text, what else do they need? Don't recommend it.
April 3, 2020
Unprompted review
Reply from ElitePartner
Hi Anna Novikov, it is our goal to offer the best and safest dating service, this is why our colleagues check every new registration manually. A certain level of sophistication as well as clearly shown intentions for a serious relationship are important. Other criteria are related to security: Is the info submitted to the profile plausible? Are there any hints this could be a profile with ill intentions towards our members? Sometimes members with good intentions accidentally create profiles that show indicators of fraud profiles which can lead to non-acceptance. Unfortunately, with hindsight it is difficult to tell what led to exclusion, but you could try and register once more, taking care that all answers and profile info are plausible. Sorry for your trouble!
I have paid 450€ for one year in advance instead of leaving EP
I have subscribed to EP Premium last October, 2019 and on the same months I have met a great guy at the friends party. I had two dates from EP platform and none of them was clear and knew what he wants (it turned out that both weren't ready for relationship).
In November I wrote an email to the customer support and asked about the procedure of withdrawal from the membership. Costumer support politely explained that it is not possible and I have the chance to use my account for one year longer! But I don't use it since November and I am not gonna use it ever!
As an obligation, I had to pay almost 450 euros until I can cancel my membership.
I strongly DON'T recommend this platform.
February 18, 2020
Unprompted review
Why i am not getting any messages or…
How would i get to know if my profile is approved ?
January 30, 2020
Unprompted review
Reply from ElitePartner
Hi blueskies, we're sorry for the inconvenience, please contact our customer service via kundenservice@elitepartner.de. Our customer service agents will certainly find a way to help you with this issue!
Theft with an App
Theft with an App. I was not asked nor accepted a charge to my account, and yet they toke more than 800 EUR.
Finger Weg!!
December 14, 2019
Unprompted review
Reply from ElitePartner
Hello oxmoon,
of course we only charge your account if you have explicitly closed a contract with us, which comes into effect by clicking the button "Kaufen" ("buy") after completing your order and filling in your payment details.
Kind regards - your team of ElitePartner
Ahhhh
Ahhhh, paid hundereds of EURO's cant see anyones photos
A reply to your answer...!
What an incredibly stupid system, hidden from your “coworkers, clients and the like(here you mean husband or wife I suppose)”
However you must invite someone to see you photo’s not knowing who they are……even more embarrassing, therefore not giving you the opportunity to avoid contact, which was your apparent aim in the first place, makes no sense.
Unless this site is just for cheating husbands and wives…… sounds like it.
November 19, 2019
Unprompted review
Reply from ElitePartner
Hello ya, you can see photos as soon as the other person unlocks them for you. This is to protect members from being recognised by coworkers, clients and the like. Just contact somebody, unlock your own photos, and you'll see that in most cases the other person will unlock their pictures in return.
Edit: Our service is all about finding a long-term partner, definitely not for cheating. We check all profiles right after registration, if there is any sign that the person is looking for something else than a serious relationship, the profile is rejected.
But since our platform addresses well-educated, open-minded singles, many of our members are in positions where they do not wish to be recognised on a matchmaking site – most often the reasons are related to work: Imagine managers, politicians, judges, teachers, journalists, therapists... most of our members actually appreciate that they can stay anonymous for as long as they wish to.
Kind regards from ElitePartner!
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