Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
Always has great prices and great customer service. Their website is super easy to navigate and ordering is a breeze, plus free shipping when you spend $150 or more is a godsend for me. Delivery is al... See more
Company replied
Elite Supps have one of the best customer services I’ve ever experienced. Great deals, prices & discounts on products, especially if your a member you can earn good cash back, depending on the cost... See more
Company replied
Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7K reviews
Asks customers to review
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Horrible customer service
Last online purchase with them was terrible
Bought 3 bags of nexus protein water and it arrived damaged.There was protein powder all over the box.
Reached out to customer service and they couldn't do anything because I didn't pay for shipping insurance
I felt worse when I stabled upon this review page and found out that others have also experienced damaged goods.
This only shows that elite supplements do not care about customer experience
Never going to patronise them again
August 31, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Elite Supps
Hey David
We're happy to hear that you enjoyed our protein powder. We appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Debra
We are so happy to hear that your ordering experience was easy and that you received your delivery quickly. We truly appreciate your positive feedback!
Elite Supps
Reply from Elite Supps
Hey Angel
We are so glad you love our service!
Our team looks forward to you shopping with us in the future!
Orders always arrive fast even being…
Orders always arrive fast even being north of bundaberg, top quality, great service, highly recommend.
August 27, 2026
Reply from Elite Supps
Hey there
We're so happy to hear your orders arrive quickly, even being north of Bundaberg! We truly appreciate your kind words about our quality and service.
Elite Supps
Reply from Elite Supps
Hey Josh
We're so glad you're happy with our products and appreciate the fast dispatch! Thanks for sharing your positive feedback.
Elite Supps
The service is excellent
The service is excellent. Checkout is a breeze and items received promptly
August 18, 2026
Reply from Elite Supps
Hey there
We're so happy to hear that you found our service excellent and that checkout was a breeze! We're also glad your items arrived promptly. Thank you for your positive feedback!
Elite Supps
Package arrived in good time and well…
Package arrived in good time and well packaged, good communication and updates... thankyou for your help...
August 23, 2026
Reply from Elite Supps
Hey there
We're so pleased to hear your package arrived promptly and was well-protected! We're also glad our communication and updates were helpful. Thank you for your kind words!
Elite Supps
Reply from Elite Supps
Hey Leanne
We're thrilled to hear that your order arrived on time and that you enjoyed the fantastic flavour of our products! We truly appreciate your positive feedback.
Elite Supps
Great service super fast delivery
Great service super fast delivery! Highly recommended A+++++
August 25, 2026
Reply from Elite Supps
Hey Himi
We appreciate your positive feedback! We are so glad you are happy with our great service and super fast delivery. Thank you for your support!
Elite Supps
Lack of alternative delivery options amounts to added & undisclosed sales tax
The product itself was perfectly fine, and the delivery time was reasonable. However, the delivery options were a major disappointment.
Despite living in a metropolitan area and having one of the company’s outlets in a major shopping centre less than 5 km from me, I was unable to select Click & Collect. The option was simply greyed out and unavailable.
I also tried to have the order delivered to an Australia Post parcel locker, but after entering my address, that option was also greyed out and unavailable.
As a result, I had no choice but to pay more than $16 for delivery. When the reasonable alternatives are effectively unavailable, I feel that this becomes more than just a delivery fee. It feels more like an undisclosed additional sales tax.
I have no issue with the product or the speed of delivery, but the lack of accessible delivery options, particularly for customers living close to one of the company’s physical outlets, left a very poor impression. I won't be buying from them again (I had no choice on this occasion, as I had an eVoucher).
September 3, 2026
Unprompted review
Reply from Elite Supps
Hey there
Thanks for taking the time to share your feedback, and we’re really sorry for the confusion around the available delivery options.
Some of our stores don’t opt in to Click & Collect, which is why this option wasn’t available for your order. We completely understand how confusing and frustrating this would have been, particularly when you live so close to one of our stores.
We’re also sorry that the available delivery options meant you had to pay for shipping when you were hoping to use Click & Collect or a Parcel Locker.
We really appreciate you bringing this to our attention and apologise again for any confusion caused.
Reply from Elite Supps
Hey Sue
We're so happy to hear that you found our product great, ordering easy, and that it arrived quickly! We truly appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Andrea
We're so happy to hear we meet all your needs! We appreciate your kind words.
Elite Supps
Wish it was next day shipping.
August 17, 2026
Reply from Elite Supps
Hey Ben
We appreciate your feedback regarding shipping speed. We are always working to improve our delivery options for our customers.
Elite Supps
Elite Supps always has what i need
My purchase was successfully delivered to my house without any faculties. The flavours they introduce to customers is always good. Love to be a loyal customer at this store.
August 17, 2026
Reply from Elite Supps
Hey Aya
We are so happy to hear that your purchase arrived safely and that you consistently enjoy our flavours. We truly appreciate your loyalty!
Elite Supps
You stole money from my husband's…
You stole money from my husband's credit card on the 28th of August 2026, ending in 2438. $10.00 which was not authorised .
another purchase which was not wanted i cancelled the first one and never recived it either but i have emails saying i have when i did not
August 14, 2026
Reply from Elite Supps
Hi Teresa
Please reach out to us by email or phone so that we can asses the issue and try and work through this with you.
Elite Supps HQ
Quick,simple and good products
August 17, 2026
Reply from Elite Supps
Hey there
We're so glad you found our products to be good, and that your experience was quick and simple! We truly appreciate your positive feedback.
Elite Supps
When you order online and this is not…
When you order online and this is not your first order, you should be given more than $5 voucher or when picking up in store should be offered a sample bag that is on display behind the counter.
August 14, 2026
Reply from Elite Supps
Hey Jenny
We appreciate you sharing your thoughts on our online ordering and in-store pickup experience. We understand your desire for more substantial rewards for repeat customers and for samples when picking up orders. Your feedback is valuable as we continuously work to improve our offerings and customer satisfaction. We will certainly consider your suggestions as we review our current policies.
Elite Supps
Beautiful and experienced staff
Beautiful and experienced staff, will always go to Eliete!
August 17, 2026
Reply from Elite Supps
Hey Julia
We're so happy to hear you had such a wonderful experience with our beautiful and experienced staff! We truly appreciate your kind words.
Elite Supps
Reply from Elite Supps
Hey there
We appreciate your positive feedback! We're so happy to hear you enjoyed our great quality products and quick shipping.
Elite Supps
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