Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
Delivery times are good, and all the products I’ve ordered have been of good quality and undamaged. Prices are a bit high, especially with the flat delivery cost. My usual go-to site, especially when... See more
Company replied
Everything was great except the mystery bars. I thought they'd be 12 different flavours, not 1 terrible flavour. I asked around and couldnt give them away. Had to throw them all away. Literally chargi... See more
Company replied
Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elite Supps
Hey there
We appreciate you sharing your positive experience with our fast delivery! We are so glad you had a great experience dealing with us.
Elite Supps
Reply from Elite Supps
Hey Sam
We do apologise for the delays on behalf of the delivery company.
Thanks for your patience and we hope you enjoy your items
Elite Supps
Fast efficient and easy to use online…
Fast efficient and easy to use online order procedure
June 29, 2026
Reply from Elite Supps
Hey there
We're thrilled to hear that you found our online ordering process to be fast, efficient, and easy to use! Your positive feedback is greatly appreciated.
Elite Supps
Reply from Elite Supps
Hey Debbie
We're thrilled to hear that your orders are always accurate and that you appreciate our prompt deliveries! Thank you for sharing your positive experience with us.
Elite Supps
Reply from Elite Supps
Hey Tina
We're so happy to hear you appreciated our quick postage and excellent prices! We truly value your positive feedback.
Elite Supps
Reply from Elite Supps
Hey there
We're so happy to hear that you had a positive experience with your purchase! We always strive to ensure our customers are satisfied, and your feedback about our customer service is greatly appreciated.
Elite Supps
Great offers and nice smooth end to end…
Great offers and nice smooth end to end experience with purchase and website customer experience
June 28, 2026
Reply from Elite Supps
Hey Ashok
We are so glad to hear that you had such a positive and smooth experience with us. Your feedback about our offers and website is greatly appreciated!
Elite Supps
Product always of highest quality
Product always of highest quality. Never any problem with supply. Fast and friendly service. Alot of great reviews about individual products. Price is competitive or better.
June 21, 2026
Reply from Elite Supps
Hey Tony
We're so happy to hear you consistently receive high-quality products and that our supply always meets your needs! It's great to know you appreciate our fast and friendly service, and competitive pricing.
Elite Supps
Wrong item received
Wrong item received.
Return isn’t the easiest compared to other sites. I emailed sent a picture then had to repeat that step and never received a confirmation of approval. So I am only now able to get to sending back the product.
June 28, 2026
Reply from Elite Supps
Hey James
We are truly sorry to hear about the incorrect item and the difficulties you experienced with the return process. We understand how frustrating this must be, and we appreciate you bringing these issues to our attention. We are actively reviewing our procedures to ensure a smoother experience for our customers.
Elite Supps
Reply from Elite Supps
Hey Natalia
We are so happy that you loved the amazing quick delivery!
We look forward to you shopping with us in the future!
Elite Supps
Reply from Elite Supps
Hey Danielle
We're so happy to hear that your delivery was prompt and that you didn't encounter any issues. Thank you for sharing your positive experience with us!
Elite Supps
Reply from Elite Supps
Hey Daryl
We're so happy to hear that our ordering process and communication were easy and helpful for you! Thank you for your kind words.
Elite Supps
Product arrived quickly and as…
Product arrived quickly and as advertised. Happy with the whole process
June 17, 2026
Reply from Elite Supps
Hey Ned
We're so happy to hear that your product arrived quickly and exactly as you expected! We appreciate you sharing your positive experience with the entire process.
Elite Supps
Reply from Elite Supps
Hey there
We're so happy to hear that your delivery was quick and easy! We appreciate your positive feedback and are glad you found our service effective.
Elite Supps
Quick delivery
Quick delivery. Product appears to do what it's supposed to do, pick a person up and give them energy and make them feel good.
June 23, 2026
Reply from Elite Supps
Hey Robin
We're so pleased to hear about your quick delivery and that the product is providing you with energy and a good feeling!
Elite Supps
Read the Fine Print, Except There Wasn't Any!
I have been a customer of Elite Supplements for some time, but unfortunately this experience has left me extremely disappointed. I purchased a product listed as "Mystery Shaker/Bottle," which was accompanied by an image of what appeared to be a protein shaker. As someone who is dyslexic, clear product descriptions are especially important to me. The wording and image together led me to reasonably believe I was purchasing a mystery protein shaker. Instead, I received a standard water bottle.
I would never have purchased this item had the listing clearly stated that there was a possibility of receiving a standard water bottle, as I already own several and specifically needed a protein shaker.
My issue was never about simply preferring one item over another. It was that the product listing did not explain that customers could receive either a protein shaker or a standard water bottle depending on stock availability. That explanation only appeared after I contacted customer service. Despite raising this repeatedly and even providing a screenshot of the original listing, I received the same generic responses quoting company policy rather than addressing the actual concern.
Ironically, Elite Supplements themselves later explained that the product is a "mixed surprise product" where customers "may receive either a shaker or a bottle depending on available stock." That explanation is far clearer than the original listing, which simply said "Mystery Shaker/Bottle." If that information had been included on the product page before purchase, I would not have bought the item. If customer service needs several paragraphs to explain what the product actually is after a customer complains, then the product description wasn't clear enough in the first place.
What disappointed me most was that nobody genuinely tried to understand the issue I was raising. I wasn't simply asking for a refund or replacement—I was trying to point out that the product description and image could easily mislead customers and should be made clearer to prevent the same confusion for future customers. Instead of acknowledging this concern, my emails were met with repeated template responses that ignored the point I was making. A small gesture of goodwill, or even an acknowledgement that the listing could reasonably be interpreted differently, would have gone a long way.
Unfortunately, this experience has left me with little confidence in Elite Supplements' customer service. I won't be purchasing from them again and cannot recommend them based on this experience.
June 25, 2026
Reply from Elite Supps
Hi Laura,
Thanks for taking the time to leave your feedback.
The “Mystery Shaker/Bottle” product is clearly listed as either a shaker or a bottle, and this is also reflected on the product description and your invoice. The item is supplied as a randomly allocated mystery product within that range, depending on stock availability at the time of fulfilment.
We understand you were expecting a specific item type, however this product is not sold as a guaranteed shaker, and no option is offered to select between variants.
That said, we appreciate you sharing your feedback regarding the wording and presentation, and this has been passed on to our team for review.
Elite Supps
The Products that I been purchasing…
The Products that I been purchasing from Elite have been excellent in my recovery from a back injury. I have found Elite to be grate with communication and speedy deliver. The items are packed very well and all over top experience, Thank you.
June 16, 2026
Reply from Elite Supps
Hey Simon
We are so happy to hear our products have been excellent in your recovery journey. We truly appreciate your kind words about our communication, speedy delivery, and careful packaging. Thank you for sharing your top experience with us!
Elite Supps
Reply from Elite Supps
Hey Diva
We're so happy to hear you found what you needed easily and that your purchase arrived quickly. Thanks for sharing your positive experience!
Elite Supps
Great products Emerald Labs Pre Workout…
Great products Emerald Labs Pre Workout and fast delivery.
June 23, 2026
Reply from Elite Supps
Hey there
We're so glad you're enjoying our Emerald Labs Pre Workout and appreciate your kind words about our fast delivery!
Elite Supps
Reply from Elite Supps
Hi there
We are so glad that you loved the quick delivery.
We look forward to you shopping with us in the future.
Elite Supps
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.