Products are bang on. I've been getting supps from elitesupps for a while now and can't fault them at all. If something isn't right just swing them a message they sure will fix it up and the way they... See more
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Location
Switch locationCollie Street 2-6, 2609 Fyshwick, Australian Capital Territory, AU
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See what reviewers are saying
Have bought from the stores on multiple occasions without issue. Recently I bought something online and it arrived with the seal already broken, no scoop and hardened powder stuck to the sides of... See more
Company replied
Fantastic customer service and fantastic range of products. Always packaged with care and if anything is on backorder you are advised immediately. I've never once had an issue with them, in fact usual... See more
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The online service was great when I needed to cancel my order they did so straight away the first time the second time they missed my email but told me they would help with the return postage if I sti... See more
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Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
Collie Street 2-6, 2609, Fyshwick, Australian Capital Territory, Australia
- (02) 6239 2137
3.3
Average
44 reviews
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Great customer support
Great products, great prices. Great customer support. Specifically Charli.
April 24, 2026
Unprompted review
Reply from Elite Supps - HQ
Hey Ryan
We're happy to hear that you had a great experience with our products, prices, and customer support. We appreciate your positive feedback and thank you for your time.
Elite Supps
Shit experience
Ordered stuff from them with the promise of getting gift of shaker, 3 samples and $5 voucher. On the day of delivery I was unpleasantly surprised not to see my gift, which were promised with every purchase.
Horrible customer service, literally said sucks to be you...
!!!! Terrible shop!!!! Scammers
According their reply to my comment, they sent me $5 voucher which forces me to spend more money with them...I didn't ask for that. If you ran out of promotion stuff then do not include it in the cart. When Lancome or any other GOOD company don't have their stuff. They automatically remove promotion gifts from the availability.
Your $5 voucher is pathetic
October 25, 2025
Unprompted review
Reply from Elite Supps - HQ
Hi Elena,
We do not appreciate false claims. To clarify, we have never had a promotion offering a shaker, three samples, AND a $5 voucher with every order. Our current offer provides a free gift only when spending over $100. You are getting confused at the advertised image and not what you ACTUALLY get, which is a random lucky dip of a sample.
As explained multiple times, when we run out of samples, we provide a $5 voucher as compensation and in your case, we actually issued two, which was an exception. You later filed a chargeback claiming you didn’t receive your free sample and requested a full refund. That claim was reviewed and rejected, as our records clearly showed your order was fulfilled correctly.
At no point did our customer service team say, “sucks to be you.” We simply explained the situation and followed our policy. We are not scammers, and we take integrity very seriously.
We wish you all the best,
Alex – Head of Customer Service, Elite Supplements
The returns/exchange policy is lacking
The returns/exchange policy is lacking. Tried to make an exchange in store for an item I purchased the wrong flavour of; was told that even though it is a corporate store products bought online were unrelated to their store and I would have to exchange it online. Contacted online teams, and was told that I would have to pay shipping to return the product, get a refund, buy a new one and then pay to have it shipped again. They do not do exchanges even though it is the same product. The one I bought the wrong flavour of was only purchased two weeks prior but I was told that they would not honour the sale price and as it is a return and I would have to pay full price to purchase again. Will not be using this online store again unless they update their practices to be a bit more consumer friendly.
September 22, 2025
Reply from Elite Supps - HQ
Hi there, thank you for sharing your experience. We understand how frustrating it can be when the flavour isn’t quite right. In this case, your request was for a change-of-mind exchange on an online order, which is managed under our online returns policy. While our stores and online team are both part of Elite Supplements, they operate separate inventory systems, so in-store exchanges for online purchases aren’t possible.
Our online policy allows returns for unopened items within the set time frame, with the cost of return shipping covered by the customer. Once received, a refund is processed promptly so a new order can be placed. This ensures all products meet our strict quality and safety standards.
We truly appreciate your feedback and will pass it on to the team, as we’re always looking for ways to make our process clearer and more convenient for our customers.
You didn’t give me the 1L zombie labs…
You didn’t give me the 1L zombie labs drink bottle even though it was still being promoted on your website.
September 23, 2025
Reply from Elite Supps - HQ
Hi Jaxson, thanks for your feedback. We can see you haven’t contacted us about this, but we’d love to help. The 1L Zombie Labs drink bottle has unfortunately sold out, which is why it didn’t appear in your cart or at checkout. Please note that our free gifts are always subject to availability.
The promotion has now been removed, so if you’re still seeing it displayed anywhere, please let us know so we can fix that. We’d also be more than happy to send you a different bottle as a replacement. 💜
Products are bang on
Products are bang on. I've been getting supps from elitesupps for a while now and can't fault them at all. If something isn't right just swing them a message they sure will fix it up and the way they deal with customers is absolutely amazing. From my experience with them elitesupps pride themselves to go above and beyond for all customers. Keep up the good work elitesupps
August 15, 2025
Unprompted review
Reply from Elite Supps - HQ
Hey Robert
We're happy to hear that you're consistently satisfied with our products and customer support. It's great to know we've met your expectations, and we appreciate your positive feedback. We'll continue to do our best for all our customers.
Unsafe and Unsanitary.
Unsafe and Unsanitary.
I ordered a couple of items online and when it arrived, it came out all powdery and dirty. I reached out to customer service and they told me that it is due to being in a warehouse and items can get dirty and all those shenanigans. But it is a supplement company, it shouldn't be like that. The company and the warehouse should be clean. It looked like it is not safe to consume when it arrived. Everything was sealed and all but it made me question the safety of their products.
August 1, 2025
Unprompted review
Reply from Elite Supps - HQ
Hey Paul
All of our products are sealed for safety and meet strict quality standards before leaving our facility. While external packaging can sometimes pick up dust in transit or storage, this does not affect the safety or quality of the supplements inside.
We appreciate your feedback and will pass it on to our warehouse team to further improve presentation. Your products remain safe to use as intended.
— The Elite Supplements Team
Reply from Elite Supps - HQ
Hey Scott
We appreciate you taking the time to share your feedback. We're so glad to hear you consistently receive prompt service with speedy delivery!
Sold a discounted product that was not…
Sold a discounted product that was not usable (hard as a rock) and then told that the item is on sale and meant to be in that condition. Which is completely unusable... got told to break it up with a spoon. an $80 pre workout tub that I need to chizzle like a greek god. Maybe if I could use the pre workout, I could get the strength to break up the rock hard supplement I was sold.
***Update ***
Disclaimer that product has clumping. I totally get clumping, however to be rock hard and barely able to scrape a half serving off the block...
I guess they should sell this as a pre-workout bar that you eat rather than a supplement you drink... won't be buying from here again.
Disclaimer : I do purchase from a couple actual elite supps store with no problem, they were shocked at the responses I have gotten from the online service.
June 29, 2025
Reply from Elite Supps - HQ
Hi Hayden
We apologise that this product was not up to your standard, however the disclaimer about this product was on our website and also on your order conformation email.
The online service was great
The online service was great when I needed to cancel my order they did so straight away the first time the second time they missed my email but told me they would help with the return postage if I still needed it cancelled which I decided against. They were very helpful I also received emails from them along the way.
March 18, 2025
Reply from Elite Supps - HQ
Hi Kim
Thank you so much for your kind 5 star review! We're so glad to hear that you had a positive experience with our customer service team. We truly appreciate your understanding, and we're happy we could assist you along the way.
If you ever need help with anything in the future, please don't hesitate to reach out. We're always here to assist you!
Thanks again for your support!
Alex from Elite Supps 💜
Have bought from the stores on multiple…
Have bought from the stores on multiple occasions without issue. Recently I bought something online and it arrived with the seal already broken, no scoop and hardened powder stuck to the sides of the tub. The product seems to have clearly been opened before, allowing some moisture to get into the tub.
I spoke with a Lucus via email, who despite providing sufficient information regarding the concerns and a photo, has refused to organise an exchange. Instead he has told me the seal is meant to be already broken, disregarded the fact the scoop was missing and stated that because the photo does not show the hardened powder, there is nothing wrong with it.
Dodgy, would not recommend buying online. Go to a physical store instead.
March 8, 2025
Unprompted review
Reply from Elite Supps - HQ
Hi Kai
We're sorry to hear that you’re not satisfied with your purchase. We take quality concerns seriously and want to make things right. Based on the photos provided, the product appears to be in its normal state, as whey protein is not a fine powder. Additionally, due to the secure pop-seal and storage conditions in our warehouse, it is not possible for moisture to enter the tub.
That said, we’d love to help! We’ve reached out to you directly to gather more details and have offered a resolution. If you could provide a video of the issue, that would be really helpful for us to assess it further.
We appreciate your feedback and your cooperation, and we look forward to resolving this with you. Please feel free to get in touch with our team if you have any further concerns.
Alex from Elite Supps 💜
Reply from Elite Supps - HQ
Hi Karen
Fast delivery and great products? That’s music to our ears! 🎶💪 Thanks for choosing us—we appreciate you!
Alex from Elite Supps 💜
Great service
Easy website, easy to understand product I do and suggestions. Quick checkout and delivery.
December 28, 2024
Reply from Elite Supps - HQ
Hi Jonathan,
Thank you for the wonderful 5-star review! We're so glad to hear that you found our website easy to navigate, our product information clear, and enjoyed the quick checkout and delivery. We appreciate your feedback and look forward to seeing you again soon!
Charli Elite Supps 💜
Fast delivery!
November 24, 2024
Reply from Elite Supps - HQ
Hi Nizam
Fast delivery is what we aim for! Thanks for the awesome feedback. 💜
Alex from Elite Supps
Great promotions
Great promotions and delivery is pretty quick. I love the Emrald Labs products.
March 1, 2024
Unprompted review
Reply from Elite Supps - HQ
Hey Harry,
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying our promotions and that our delivery service has been quick. We're also delighted to know that you love our Emrald Labs products! We're constantly striving to provide the best possible experience for our customers, and it's always rewarding to receive positive feedback like yours.
- Kaylah + Elite Supps Fam 💜
Great products great service thank you
January 24, 2024
Reply from Elite Supps - HQ
Hi Adam! We are delighted to hear that you had a positive experience with our products and service. It is our top priority to provide excellent products and exceptional customer service to all our valued customers. Your appreciation means a lot to us and thanks for your review from the whole team at Elite Supps!
Reply from Elite Supps - HQ
Hi Michael,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your disappointing experience as a first-time buyer.
We understand that something must have gone wrong, and we would like to investigate the issue further so we can improve our services for future customers.
To help us better understand your specific concerns, we kindly request you to contact our customer support team via phone on 1800 577 310 or email on enquiries@elitesupps.com.au.
We are more than happy to assist you and gather more information regarding your experience.
Our goal is to ensure complete satisfaction for all our customers, and we genuinely value your feedback. We apologise for any inconvenience caused and appreciate the opportunity to address the issue promptly.
Ben + the Elite Supps team 💜😊
Avoid this company at all costs
Absolute joke of a company. Went on at night to have a look at some items, and then remove them from my cart as the website automatically adds random deals to the basket. The website then automatically processed a 250 dollar payment as I went to delete from my cart. I emailed straight away. I rang first thing in the morning as the website states that the call center opens at 8AM. At precisely 8.53AM my order was ‘shipped’. I then managed to get through at 9.01AM only to be told that the people are in the call centre but they don’t start answering phones until 9. The ‘team leader’ was horrible and the only ‘solution’ I was offered was to send it all back for a refund, but will be charged a $75 auspost fee for the weight. All she offered was the most unsinciere ‘sorry’ I’ve ever heard. I asked to speak with a manager and she told me “well I’m basically the manager” is she a manager or a team leader? Obviously just didn’t want to help me now that they’ve gotten money from me. So bloody upset considering we are so close to Christmas. Actually considered repurchasing if I could get my money back, even thought they are one of the most expensive supplement retailers I have ever seen, but the lack of care from a company is so bad it’s not funny. Please AVOID at all costs from giving your money to this company. Shop at the small retailers instead. Will make sure I tell everyone I know to shop elsewhere.
December 6, 2023
Unprompted review
Reply from Elite Supps - HQ
Hello Michaela,
We are sad to hear that you feel our company is a joke when we are far from it. As discussed during our phone conversation, our phone lines operate from 9:00 am to 4:00 pm, and an out-of-office voice message communicates these hours, which you would have heard when you tried to call us. Our Live Chat portal is available on our website near where you would have found our phone number and business hours, and we encourage customers to send emails and text messages between 8:00 am and 4:30 pm. Anything urgent, we have our Live Chat portal that is open until 9:00 pm.
Our team is present in the office from 8:00 am. However, following our recent Black Friday Sale, our inboxes are overwhelmed with inquiries. In the automatic email you received upon contacting us via email, we advised customers to call or use the live chat portal for urgent matters, which our Live Chat portal was accessible until 9:00 pm. However I can see you had sent us an email at 10:04 pm which passed our business hours, so anything urgent, as mentioned in the automatic email you received from us, anything urgent, "Updating Your Address If Incorrect, Cancelling Orders Etc. Please contact our team via Live Chat, or give us a call on 1800 577 310. Our office hours are Monday - Friday, 9 am - 4 pm AEST." So we had already advised you our phone line hours.
I only became aware of your inquiry when you brought it to my attention on the phone call, as mentioned, we are facing substantial volume of emails in our inbox, which again was advised to you in the automatic email response back to your email. I want to express my understanding of your situation, and I apologise if my sincerity was not apparent. Regarding the $75 AusPost fee, I did not provide that figure; rather, I mentioned a shipping fee. Our standard shipping fee is $10.00, irrespective of weight, while AusPost charges based on weight.
Considering the challenges you face close to Christmas, we are committed to working with you to find a resolution. I previously offered assistance by initiating a recall of your order. However, I understand your concern about potential delays in processing the refund due to the necessary scanning process in the Melbourne depot. Unfortunately, we cannot process refunds once an order has left our warehouse.
We are still more than willing to facilitate your refund, whether through the recall process or upon your return of the order upon receipt. Please understand that once an order is in the processing queue within our warehouse team, cancellations become impractical due to our logistics procedures.
It's important to note that your order was fulfilled before our customer service team began their shift at 8:00 am, as our warehouse team starts at 7:00 am. Even if we had come across your email at 8:00 am, your order was already in the midst of processing for dispatch.
We appreciate your understanding and remain committed to resolving this matter to your satisfaction. Alex from Elite Supps 💜
Alex
Alex, was amazing to deal with and is genuinely customer focused. She is a credit the company and we will be continuing to choose Elite Supplements online for our supplement needs, thank you.
December 5, 2023
Unprompted review
Reply from Elite Supps - HQ
Hi George, thank you so much for taking the time to share your fantastic experience with us at Elite Supplements! We're thrilled to hear that I was able to give you the customer focused approach that we are all about, and left such a positive impression on you.
We take great pride in delivering exceptional service, and it's wonderful to know that our dedication has contributed to your satisfaction. We truly appreciate your continued trust in Elite Supplements for your supplement needs.
Alex from Elite Supps 💜
Reply from Elite Supps - HQ
Hi Josep! Thanks so much for your review from the whole team at Elite Supps!
Elite Supplements could not deliver
I ordered a number of items online. Elite Supplements could not deliver one of them to the value of over $200 so I asked for a refund as is my right under Australian Consumer Protection law.
They refused my refund request and instead made me an offer to choose something else and issued a "Gift Voucher" valued at slightly over the amount they took from me because they are having fulfilment problems while they move warehouses - as if that's ok. It isn't!
I would recommend consumers take note of how this company operates and what their idea of Customer Service is.
September 17, 2023
Reply from Elite Supps - HQ
Hey John,
We tried to give you a ring yesterday and also this morning in regards to this, but got no answer and left a voice message.
We wanted to apologise for the miscommunication between yourself and our customer service team.
Please note, we can absolutely process refunds for any out of stock item that is included in your order. We generally will issue the gift card plus a bit extra as an apology for the inconvenience as our default rectification for the out of stock item, but are more than happy to deactivate the gift card and process a full refund for that specific item/s that are out of stock, so I do apologise.
We have since deactivated the gift card that was sent to your email and processed a full refund for you.
If you have any other questions, issues or concerns regarding this, please don't hesitate to contact us via email or give us a ring back, and we are more than happy to help John. 💜😊
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