Bad service. They have missed collections on numerous occasions. Which then leaves us having to keep full waste bin bags in our office causing a smell. I was told they would collect them the followi... See more
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Cannot thank Ellgia enough, particularly Haley Coggan at the Doncaster branch for helping get our waste contract in place. Haley turned around everything quickly for us as we had issues with our previ... See more
Company replied
Following an enquiry, the service we received from Raquel was excellent. The response time was very quick and the information provided honest and clear. Only missing out on 5 stars due to a longer tha... See more
Company replied
I give 5 stars solely because of Raquel. Up until we started dealing with her, we were starting to look elsewhere for our waste management as the service and response had become almost unbearable.... See more
Company replied
Company details
Written by the company
Award winning Ellgia provide waste management, recycling solutions and skip hire to businesses, trade and home-owners across East Anglia in Cambridgeshire, Lincolnshire, Norfolk and Suffolk. We are working towards ‘Zero waste to landfill’, by moving refuse up the waste hierarchy with investment across our sites to increase waste processing and waste fuel production in the form of Solid Recovered Fuel (SRF) and Refuse Derived Fuel (RDF) We provide waste minimisation and recycling advice, waste audits and service solutions to a variety of sectors including office, hospitality, agriculture, retail, schools, logistics, automotive, defence, construction, printing, manufacturing, healthcare as well as homeowners. In 2018 our customer service and innovative thinking was recognised at the MRW National Recycling Awards where we received the Independent Operator of the Year award. In 2019 we have been recognised for our investment and commitment to the areas where we work by supporting local employment and the supply chain with the North Lincolnshire Business Investment Award at the Hull and Humber Chamber of Commerce Awards.
Contact info
Unit 7 Lancaster Way, Ely, Cambridge, CB6 3NW, Ely, United Kingdom
- +441223322799
- customerservice@ellgia.co.uk
- www.ellgia.co.uk
3.6
Average
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Reply from ellgia.co.uk
Hi Rob,
Thank you for taking the time to review Ellgia.
Im glad that our skip service provided you with everything you needed. Please remember us if you require something similar in the future!
Kind regards,
Christine
Dealing with Raquel Machado is always a…
Dealing with Raquel Machado is always a pleasure. She goes out of her way to help to resolve any issues satisfactorily more often than not with a positive outcome. Great for the Ellgia team and pleased that she is our customer support supervisor.
January 15, 2024
Unprompted review
Reply from ellgia.co.uk
Hi There,
Thank you for your kind words relating to your dealings with Raquel, I will be sure to pass these on to her. I am pleased that you find us responsive to your queries and that you find these resolved satisfactorily, we are all here to help, and look forward to continuing to do so in the future.
Kind regards
Christine
Good service from Ellgia
Good service from Ellgia, particularly appealing that they strive for ZERO to landfill.
January 4, 2024
Unprompted review
Reply from ellgia.co.uk
Hi Ben,
Thank you for taking the time to share your thoughts on Ellgia, all feed back is important to us as it helps us to shape our future goals and aspirations. Please let us know if we can assist any further.
Kind regards
Christine
Great customer service!
Great customer service and drivers always friendly and happy. Always prompt to respond and helpful when needs of our business change. Recent dealing with Raquel was superb.
December 19, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Stuart,
Thank you for taking the time to write a review, we genuinely appreciate the feed back!
I am pleased that the extensive work we have been, and continue to do, in providing our customer services team with the right tools, knowledge and authority required to do the job is working and that you felt this in your interactions with us.
We look forward to continuing our relationship in the years to come.
Kind regards,
Christine
Good overall service
Early days with Ellgia but so far so good. Nice to actually have people to talk to as opposed to other suppliers who you can never actually speak to. Any issues in the set up of our supply have been promptly dealt with and look forward to growing our relationship into the future.
December 15, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Jason, Welcome to Ellgia! We to are looking forward to developing our relationship in the future and continuing to assist you with your waste needs.
Kind regards,
Christine
Great customer service
Great customer service, very happy with waste removal services.
December 6, 2023
Unprompted review
Reply from ellgia.co.uk
Hi,
Thank you for taking the time to leave a review, I am glad that you are happy with the service you have received. We look forward to helping you again.
Kind regards
Christine
Lovely welcoming and helpful staff
Lovely welcoming and helpful staff, family run business that cares :)
November 24, 2023
Unprompted review
Reply from ellgia.co.uk
Welcome to the family Haley! We are excited to have you on board!
Kind regards,
Christine
Good pricing and service
Good pricing and service. Having struggled with Biffa for years (who are the exact opposite!!) it’s nice to have a supplier who does what they say at a sensible price. Would definatly recommend.
November 20, 2023
Unprompted review
Reply from ellgia.co.uk
Hi There,
Thank you so much for taking the time to post your thoughts on Ellgia. We are very happy to have you as a customer and look forward to many years of delivering you good service at a sensible price.
Kind regards
Christine
Great service and price.
We have had dealings with Ellgia's Customer Service Team a few times over the past couple of months and their service has been amazing. They have been quick to pick up emails and deal with queries and the staff have been really helpful and friendly. Thank you.
September 28, 2023
Unprompted review
Reply from ellgia.co.uk
Hi There,
Thank you for taking the time to review our team following your interactions with them. We appreciate your feed back and are glad that we have continued to meet your expectations.
Kind regards
Christine
Excellent customer service
Excellent customer service response from Raquel Machado (Business Support Supervisor)
September 19, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Angie,
Thank you for taking the time to review your experience. I am please that we met your expectations.
Kind regards
Christine
Great Service
We have been using Ellgia for a while now after switching from a different waste contractor. Nigel, Raquel and the customer services team have been great with all communication and providing a first class service. Highly Recommended.
August 17, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Adam, Thank you for sharing your experience of Ellgia, we work hard to make sure that every interaction is as you put it 'first class'! We are pleased that we continue to meet your expectations and deliver the service you require of us and look forward to continuing to do so in the future.
Kind regards,
Christine
Good service- I recommend it
Good service overall, good communication and always helpfull
August 15, 2023
Unprompted review
Reply from ellgia.co.uk
Good Morning, Thank you for taking the time to share your thoughts of Ellgia and share a review. We are glad we meet your expectations and look forward to continuing to do so.
Excellent customer service
Excellent customer service and fast response times, would be happy to use again for future enquiries and needs.
August 15, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Matt, We appreciate you taking the time to review your recent experience and are glad we met your expectations. We look forward to assisting you again in the future.
Have used Ellgia for quite a number of…
Have used Ellgia for quite a number of years. Customer service team (Raquel and Georgina) are extremely helpful and provide quick responses to any queries/questions. Drivers are always courteous. Confi-shedding team are very hardworking - with a hint of humour - which makes light work of the job.
Such a friendly team; highly recommended
August 14, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Suzanne, Thank you for your continued custom and taking the time to leave a review. We genuinely appreciate your feed back and are pleased that we continue to meet your expectations.
We have just started using Ellgia and…
We have just started using Ellgia and have had dealings with Raquel who has been most helpful and prompt with communications.
August 7, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Julie, Welcome to Ellgia! Thank you for taking the time to share your experience, we value your feedback and we are glad that we have started the way we mean to go on.
Raquel in customer support was polite…
Raquel in customer support was polite and professional and got our query resolved promptly.
August 4, 2023
Unprompted review
Reply from ellgia.co.uk
Thank you for taking the time to rate your experience following your recent contact. We genuinely appreciate the feed back.
Raquel gave excellent customer service
Raquel gave excellent customer service, she was kind and went above and beyond by sending extra information in order to help, Thank you :)
August 4, 2023
Unprompted review
Reply from ellgia.co.uk
Thank you for taking the time to review your experience, we are glad that we were able to meet your expectations.
Ellgia Waste Poor service if at all.
Ellgia, consistently do not turn up to pick up my food waste,when i phone they tell me there have been no breakdowns and they will definitely be there today and they do not turn up, I get a e-mail after phoning twice to say the vehicle broke down which contradicts what the customer service stated to me yesterday we set a new date and again no-body turns up. Much better operators are available with mush better customer service.
June 21, 2023
Unprompted review
Reply from ellgia.co.uk
Steve, thank you for your time and further information surrounding this situation. We are truly sorry for your experience. We have taken steps to resolve this for you and to expand our processes so that we are meeting expectations.
Very happy with service for our small business
We switched to Ellgia for our marketing agency business and can't fault their service which caters for all our commercial waste needs.
April 24, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Peter, thank you for taking the time to share your experiences of Ellgia. We are pleased that our service has met your expectations.
We look forward to continuing to build our relationship and we are here to support in any way we can with your future waste needs.
Kind regards,
Christine
Very helpful
Very helpful in getting to me what i needed and very quick at responding to emails if there were any queries
May 23, 2023
Unprompted review
Reply from ellgia.co.uk
Hi Allan,
Thank you for taking the time to review Ellgia and your experiences with us. I am glad that we are meeting your needs in an efficient and timely manner. We continue to be on hand as and when you have need of us.
Kind regards,
Christine
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