Super fast delivery, and great price! Will be ordering again Thankyou! Only issue is they say free delivery over £50 but as a new customer they also offer 15% off and if you use that you don't get the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time we use Ellisons the goods are packed and packed correctly. They are delivered on time with the goods being packed so that no damage is caused. Absolutely brilliant service and product's.... See more
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I made an online order and stupidly didn’t change my address having moved since my last order. I called customer services and they quickly changed the address for me and it arrived next day, 10/10 Ell... See more
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I have used Ellisons for my business for many years now. They always have what I need at reasonable prices and with quick delivery! With the given time slot and day for delivery-it makes life very eas... See more
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Company details
Written by the company
Beauty, hair and equipment supplies for professionals. Trade only products with free delivery over £50. Order until 8.00pm for next day delivery*.
Contact info
43 Bayton Road, CV7 9EF, Exhall, United Kingdom
- 0345 222 8080
- sales@ellisons.co.uk
- www.ellisons.co.uk
4.6
Excellent
3K reviews
Asks customers to review
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Reply from Ellisons Hair and Beauty
Good Afternoon, We are very happy to hear that you are satisfied with our next working day delivery service. Thank you for taking the time out to leave us a review, Kind regards Ellison's
Amazing!
Amazing service, fast delivery and so helpful whenever I've contacted customer services with product queries. Couldn't be happier!
April 20, 2026
Reply from Ellisons Hair and Beauty
Good morning, thank you for taking the time to leave us a review. We're happy to hear that you had such a positive experience. It's great to know our fast delivery and helpful customer service met your needs. Kind regards, Ellisons.
Reply from Ellisons Hair and Beauty
Good morning, thankyou for your review.
We are happy to here you received fast delivery and our service was excellent for you.
Kind regards,
Ellisons.
Reply from Ellisons Hair and Beauty
Good morning, thankyou for your review.
We are happy to hear you are happy with our products and fast service.
Kind regards,
Ellisons.
Reply from Ellisons Hair and Beauty
Good morning, thankyou for your review. We're happy to hear you received excellent service and fast, efficient delivery.
Kind regards,
Ellisons.
Great service
April 14, 2026
Reply from Ellisons Hair and Beauty
Good afternoon,
Thank you for taking the time to leave a review.
We appreciate your feedback.
Kind regards,
Ellisons.
Reply from Ellisons Hair and Beauty
Thank you for taking the time to leave us a review. We're happy to hear that you received such prompt service! Thanks for your feedback. Kind regards Ellisons.
Fab service
Fab service. Ordered in the evening and arrived the following day … shame more companies can’t be this efficient
April 23, 2026
Reply from Ellisons Hair and Beauty
Good morning,
Thank you for taking the time to leave us a review. We're happy to hear that you received such prompt service! It's great to know that our efforts to provide efficient delivery were noticed and appreciated. Thanks for your feedback. Kind regards Ellisons.
Very good all round after 18+years
I’ve used Ellisons regularly for 18+ years now and have been very happy with the service. Some issues with some of our faster moving consumables often being out of stock more recently, but on the whole an efficient service. I see many people have given lower score because of the delivery service (DHL) but you do get a notification of expected delivery time which you can then change delivery date/leave with a neighbour so I’m not really sure how this could be improved. We are very lucky, our DHL guy is brilliant. Trust me, other services are far worse! I regularly have another delivery service trying to deliver to my business outside business times (6am, 9pm eg) without notifications, and another who regularly leaves boxes out on the street regardless of the weather and high potential for theft! I’m not sure any of them are great all the time. As for Ellisons themselves, online ordering is easy, delivery is very fast (next day), VAT receipts are easily accessible without having to request them (a bugbear of mine with many other suppliers is that I have to ask for then wait for a VAT receipt), and on the odd occasion I’ve had to contact head office I have found staff to be very pleasant, efficient and helpful. Thank you.
April 22, 2026
Unprompted review
Reply from Ellisons Hair and Beauty
Good Afternoon We appreciate your long-term patronage. We're happy to hear that you've generally been satisfied with our service. We acknowledge your comments regarding occasional stock issues and the delivery service. It's great to know you find our online ordering, fast delivery, and VAT receipts helpful. Thank you very much for taking the time out to leave us a review. Kind regards Ellison's
Efficient service and delivery and high…
Efficient service and delivery and high quality products
April 22, 2026
Reply from Ellisons Hair and Beauty
Good morning,
Thank you for taking the time to leave us a review. We appreciate your positive feedback regarding our efficient service, prompt delivery, and the superior quality of our products. Thank you! Kind regards Ellisons.
Reply from Ellisons Hair and Beauty
Good morning,
Thank you for taking the time to leave us a review. We appreciate you taking the time to leave us feedback. We're happy you enjoyed our great service and on-time delivery! Kind regards Ellisons.
Regular Ellisons Customer
I have used Ellisons for my business for many years now. They always have what I need at reasonable prices and with quick delivery! With the given time slot and day for delivery-it makes life very easy and convenient.
April 20, 2026
Reply from Ellisons Hair and Beauty
Good afternoon,
We appreciate you taking the time to leave us a review!
We're happy to hear that you've consistently had positive experiences with us over the years. Thank you for your long-term support!
Kind regards,
Ellisons.
Super fast delivery as always thanks!
April 16, 2026
Reply from Ellisons Hair and Beauty
Good afternoon,
We appreciate you taking the time to leave us a review! We're so happy to hear you consistently receive super fast delivery. Kind regards,
Ellisons.
Reply from Ellisons Hair and Beauty
We appreciate you taking the time to leave us a review! We're happy to hear that you had a positive experience with our fast delivery and excellent offers. Thank you for your kind feedback! Ellisons.
Reply from Ellisons Hair and Beauty
Good afternoon, we appreciate you taking the time to leave us a review. We're happy to hear you enjoyed our fast delivery and amazing service! Thank you for your kind feedback! Ellisons.
My recent experience has been nothing…
My recent experience has been nothing short of a disaster, characterized by poor logistics and even worse customer communication.
First, your choice of courier is incredibly inconvenient. DHL offers no parcel shop collection options and limits deliveries strictly to Monday through Friday. For a modern retailer, this lack of flexibility is unacceptable.
Second, your customer service is dreadful. I contacted you days ago to request a refund because the parcel was being returned to your warehouse. My email was ignored for several days. It was only when I threatened to leave a negative review that I received a response within the hour.
To make matters worse, the response I received was condescending and redundant. Being told that "the parcel was not delivered and is coming back to us" is an insult to my intelligence, considering that is exactly what I told your team in my initial message.
March 31, 2026
Reply from Ellisons Hair and Beauty
Good morning,
Thank you for your review. I’m sorry to hear that you’re unhappy with your recent order and the service received.
We have looked into this and can confirm that, according to the courier’s tracking information, delivery was attempted on multiple occasions, with each attempt recorded as no answer at the property.
As you had previously requested a refund following confirmation of the failed delivery attempts, the return to sender was processed accordingly.
I can also confirm that the parcel has now been returned to us and the refund was issued on the 17th.
Please be assured that your feedback regarding both the courier service and our response times has been noted and will be reviewed.
Kind regards,
Ellisons
Using the site was not bad but the…
Using the site was not bad but the delivery service you have chosen to use is not great. I used you as it was next day delivery and I'm yet to receive my parcels.
I cannot even get hold of dhl to find my stock & get confirmation of a delivery date. I would look at other companies that use another delivery service due to this issue.
April 13, 2026
Reply from Ellisons Hair and Beauty
Good afternoon, we appreciate you taking the time to leave us a review. We appreciate you sharing your experience. We're sorry the delivery service fell short of expectations, especially regarding next-day delivery. We'll investigate this with the delivery company to improve our service. Thanks for your feedback. Ellisons.
Reply from Ellisons Hair and Beauty
Good Morning, We appreciate your positive feedback and are happy our delivery was quick and efficient for you. Thank you for taking the time to leave us a review Kind regards Ellison's
First class service and delivery
First class service and delivery. All in working order
Thanks
April 13, 2026
Reply from Ellisons Hair and Beauty
Good Morning, We are happy to hear that you found our next day delivery service efficient. Thank you for taking the time out to leave us a kind review Kind regards Ellison's
The delivery was prompt
The delivery was prompt, and the items are excellent. Thank you very much.
March 27, 2026
Reply from Ellisons Hair and Beauty
Thank you for taking the time to leave us a review. We are happy to hear that you received your order quickly and are pleased with the items. Thank you very much for your positive feedback; we appreciate it. Kind regards Ellisons
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