Elsiesattic Reviews 

176
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Having previously ordered from Elsie's Attic with no issues I bought 2 sweatshirts in early January. Only one arrived, but the packing note said both had been shipped. I emailed with photo evidence... See more

Rated 1 out of 5 stars

Similar to recent comments, I ordered at start of January, got an email to apologise for the delay and then note that the company has ceased trading. According to their website all orders have been fu... See more

Rated 5 out of 5 stars

I absolutely love Elsies attic. Clothes are comfortable, good quality, cater for all sizes pretty much and the customer service is so good. I recently had an issue with one of my dungarees and they se... See more

Company replied

Rated 5 out of 5 stars

Beautiful, well made clothes that are actually designed and made for real women’s bodies - not what most stores tell us we should look like. Plus the ladies who run the attic are delightful and are... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

We simply sell beautiful things that everybody should own. All your fashion prayers answered on one site.


Contact info

3.0

Average

TrustScore 3 out of 5

176 reviews

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3.0

All reviews

(176)

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, went above and beyond to make sure my outfit arrived in time for the event. Really pleased with the dress and would order again, thank you!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company

I have just received my order from Elsie's Attic and I absolutely love it! Outstanding quality, delivery and service all-round. I will definitely be ordering again very soon!
Thank you Elsie's Attic 🥰 xx

February 14, 2024
Unprompted review
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Reply from Elsiesattic

Hi Rebecca

Thank you so much for taking the time to leave us such a lovely review! So pleased you love your order!

Warmly . . .

Amanda xx

Rated 5 out of 5 stars

Always exceptional

I’ve been shopping with Elsie’s attic for years and have been so pleased to see them go along with the latest trends and fashion phases to keep them consistently my go to place for new clothes. Excellent quality and service always. Latest haul is brilliant I’m so pleased. Thank you

February 13, 2024
Unprompted review
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Reply from Elsiesattic

Hi Kelly

Thank you so much for taking the time to leave us such a lovely review! So pleased you love your latest haul, that's what we like to hear!

Warmly . . .

Amanda xx

Rated 5 out of 5 stars

I love Elsie’s!

I love Elsie’s! They’re such a lovely bunch of ladies and the clothing is perfect for women who want to look and feel great too.

February 12, 2024
Unprompted review
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Reply from Elsiesattic

Hi Gem

Thank you so much for taking the time to leave us such a fab review and thank you for popping in to see us today - you looked fab in your new outfits!

Warmly . . .

Amanda x

Rated 5 out of 5 stars

Value for money

I have bought many items from Elsie's Attic and always found them to be good quality and value for money. Would recommend 👌

February 1, 2024
Unprompted review
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Reply from Elsiesattic

Hi Julie

Thank you so much for taking the time to leave us such a lovely review! So pleased you love your order!

Warmly . . .

Amanda xx

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company! Considering it’s a small family run business, the deliver was quick, the items I bought such good quality and all round amazing service. Thank you Elsie’s Attic, I’ll be shopping with you again ☺️

February 13, 2024
Unprompted review
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Reply from Elsiesattic

Hi Laura

Thank you so much for taking the time to leave us such a lovely review! So pleased you love your order! Thank you for supporting our small business.

Warmly . . .

Amanda xx

Rated 1 out of 5 stars

Order delay and poor customer service

Still waiting on my order (#438417), placed 11th January. Originally on preorder, for week commencing 22nd January. That date came and went, no email from EA, so I emailed them to be told delivery would now be week commencing 29th January. That date came and went, so I emailed again, asking for an expected delivery date. Reply from EA saying they couldn’t provide an accurate date, and they are still waiting delivery of this item. It is extremely disappointing that I have had to email each time to check on my delivery; EA should be more proactive with this and keep customers informed when there are delays. Payment was taken on the 12th January, but should really be taken when order has been dispatched, which is how it usually works with most retailers. This is my first experience of being an EA customer and it has been a real letdown. Who knows when I will receive my order 🤷🏻‍♀️
UPDATE: Finally received my skirt on 12th February, and returned it on the 13th. Very disappointed with the quality of the skirt, which was the tulle waterfall skirt in khaki. Very cheap materials used, but the worst thing about it was the stitching. This was extremely poor. The stitching around the waistband didn’t even meet at the join, didn’t look like it had been made by a professional seamstress. Had to send it back, no way this item is worth £45. Only upside is I received my refund quickly, however as returns are not free, it has cost me £9 just to try this skirt on. If you like quality clothing avoid this company.

January 11, 2024
Unprompted review
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Reply from Elsiesattic

Hi Helen

Thank you for your feedback. Sincere apologies you have not had the best experience with us. We were let down by our supplier and then the order was held up in customs so orders did take a lot longer than ever planned.

I can see your order has now been sent and I hope you are happy with it. If not please email us and we can organise a full refund for you.

Warmly . . .

Amanda

Rated 1 out of 5 stars

Ordered a skirt a month ago

Ordered a skirt a month ago , haven't received it , haven't had any communications since I paid for it

January 4, 2024
Unprompted review
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Reply from Elsiesattic

Hi Angelica

Many thanks for the info. So sorry you haven't received your order - please email us at help@elsiesattic.co.uk and we can look into it for you.

Warmly . . .

Amanda

Rated 1 out of 5 stars

I ordered a size 5 but was sent a size…

I ordered a size 5 but was sent a size 3 After much searching and messaging I realised I was expected to pay for return but tbf they did accept it was their error and sent me a free return label but I’m still out of pocket for original postage An expensive way to shop with the potential to cost an additional almost ten pounds if item doesn’t suit or fit so not for me

January 26, 2024
Unprompted review
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Reply from Elsiesattic

Hi Carol

Thank you for getting in touch. Apologies again you were sent the wrong size. If you want to email us your order number I can check this for you as the team should have refunded your original postage too.

Many thanks

Amanda
help@elsiesattic.co.uk

Rated 5 out of 5 stars

I love this company

I love this company. The clothes are always high quality, delivery is fast and uses paper for packaging (no plastic).

January 5, 2024
Unprompted review
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Reply from Elsiesattic

Hi Allison

Thank you so much for taking the time to leave such a great review. We are working hard to eliminate as much plastic as we can and we never add any to orders ourselves.

Warmly . . .

Amanda x

Rated 5 out of 5 stars

Great service after a small hiccup

Originally left negative review due to long waiting times for order, I had emailed but it went in to junk folder, since Elsie’s attic getting in touch the customer service has been amazing! Can’t wait for my beautiful skirt to arrive as I have been looking at them for years, living my full Carrie Bradshaw life :)

December 14, 2023
Unprompted review
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Reply from Elsiesattic

Hi Charlotte

Thank you for your feedback. The skirt you ordered is on preorder to be delivered next week - this info is on the site but apologies if it was not obvious enough at the point of purchase.

I have thoroughly checked our emails and we don't have anything in your name otherwise we would have replied. The skirts are due in at the beginning of next week. If you wish to cancel your order then pop us a message at help@elsiesattic.co.uk or through our Facebook page and we can get that organised for you.

Warmly . . .

Amanda
Founder & Director

Rated 2 out of 5 stars

Beware of costly returns

Despite seeing massively positive reviews for a dress, when it arrived it was such cheap material and the ‘one size’ style just swamped me , then found out you have to pay for returns as well, going to cost another £4.50 to send it back, expected free returns like most other shops , already paid £4.50 to have it delivered - so it’s cost me £9 to try on this dress that was massively overpriced- can’t believe all the positive reviews I’ve seen on Facebook- honestly save your money

December 10, 2023
Unprompted review
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Reply from Elsiesattic

Hi Em

Thank you for your feedback. Apologies you did not like the dress. We do add all the sizing info to the site to help with purchasing decisions and we do have 100s of happy customers.

We do not offer free returns and our full policy is available for you to read on our site.

Thanks again for your feedback.

Warmly . . .

Amanda
Founder & Director

Rated 5 out of 5 stars

Fantastic personal service

Ordered a skirt that was out of stock on their website for my elopement - Amanda told me she would order one specially for me as a custom order. This wasn't charged as extra, they only charged me the price listed on the website. She also gave me spot on sizing advise.

I was so stressed with organising our last minute ceremony and with the item due for arrival just weeks before, was starting to panic it wouldn't arrive.

EA were so proactive in their comms about shipping with me, emailing a couple times a day whenever the shipment moved. They were so friendly even when I was probably very stressy in response!

Thank you so so much for your patience EA team and for helping me to get exactly what I wanted for my wedding. xxxxx

December 7, 2023
Unprompted review
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Reply from Elsiesattic

Hi Sophie

Thank you for your lovely feedback!

Can not wait to see the photos, have an amazing day!

Amanda x

Rated 2 out of 5 stars

Poor Quality & Poor Returns

Dress was of poor quality. Very disappointed as I have been watching the website for a while. I accept them not paying returns postage, but when I was refunded they took off the postage to send the dress to me too!

Bad experience and I went be buying from them again.

November 2, 2023
Unprompted review
Elsiesattic logo

Reply from Elsiesattic

Hi Juliette

Thank you for your feedback.

So sorry you were not happy with the dress you ordered from us. We try to include as many photos and information as possible to help with purchasing decisions.

Thanks again for your feedback.

Warmly . . .

Amanda
Founder & Director

Rated 5 out of 5 stars

Beautiful Dresses for plus size me !!

Being a plus size girl, finding dresses is quite hard, finding the right fit the right shape that will look flattering when on.
I kept seeing advertised on social media. Else’s Attic the dresses looked beautiful. I ordered the tutti-frutti Belladona when it came I tried it on and absolutely fell in love with it. My sister had her wedding at the weekend. I wore the dress on the hottest day of the year in September. I received so many compliments on the colour the pattern and how it looked on me. Really made my day, kept me cool. I will definitely be buying more dresses from this amazing little business.

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Had a few orders from elsies attic and…

Had a few orders from elsies attic and I've always been pleased. My.last order was the frida jumpsuit and I felt amazing in it. So comfortable and flattering. Always really quick delivery aswell. Really happy overall with my experience

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Wrap Front Carly Dress

I ordered a beautiful dress from Elsie’s Attic after seeing them on Facebook.

There were so many to choose from that it was a hard decision to make but once ordered, the aftercare was fantastic.

I was kept up to date as to where my order was and it came really quickly.

The dress I chose was the Wrap Front Carly dress in Purple and I’m absolutely in love!

It’s so comfortable and hides my bloated stomach really well. And it’s my first dress with pockets!

August 31, 2023
Unprompted review

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