withdrawal already deduct but still not receive any payment . no confirmation received from email that tell you money already transferred. Bad . bad. bad. bad .bad .
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See what reviewers are saying
Hi y’all , i did a review stating that Emar Market deposit is slow yet little do i know its actually not their fault tho hahaha. im so happy with the customer service provided for my delayed deposit.... See more
Company replied
Trade with Emar for a year. Has no problem deposit & withdrawal, very fast so far. Honestly, I very like using Ctrader platform. It looks great. The feeling when use the platform seem like a pro tra... See more
Company replied
What a disgrace!! Took long enough to respond to my ticket and what’s more garbage is there’s no live support!!! You need to change your live support name to live robot if you dont provide real human... See more
Company replied
2.7
Poor
522 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
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Ctrader impress me then other platform
Ctrader impress me then other platform. So far all is good. My Account Manager Ms.Natrah been great and friendly. Keep it up.
June 13, 2023
Unprompted review
Reply from EMAR Markets
Dear, Steven Siva
We are very proud that you think so well of us! Thank you for your review, and have profitable trading!
Khadijah,
Customer Support Manager
The company has been around for quite…
The company has been around for quite some time. It's been an excellent experience with Emar. Fast withdrawal and good customer service.
June 12, 2024
Unprompted review
Reply from EMAR Markets
Dear, Adi Asral
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Khadijah,
Customer Support Manager
SCAM ALERT - Withdrawal money not received
I initiated a withdrawal request weeks ago and I still didn't receive it. Initially, I tested the withdrawal process with a small amount, and it proceeded without issue. However, when I attempted to withdraw a larger sum, it didn't go through. Despite opening a ticket at the time, all I have is radio silence. I am willing to reconsider my review if my money is returned. Until then, this is clear fraud and should be reported immediately to CTrader and the international police if you are in Europe.
May 30, 2024
Unprompted review
Reply from EMAR Markets
Dear Guilherme,
Thank you for taking the time to leave feedback here. Please accept our apologies for the inconvenience that occurred. We took your case into deeper consideration, and here is what can be said:
We resolved the late withdrawal due to an error in the status of the request, and the payment system took action in a matter of time.
Please refer to the transaction history in your client cabinet. You will see that four withdrawals have been approved, detailed below:
2024-06-13 - $312.85
2024-06-14 - $912.31
2024-06-17 - $987.69
2024-06-18 - $1,100.00
We never hold a withdrawal request unless there is an error between the payment solution and the broker. We have taken action to prevent this from happening in the future. We hope that you can kindly change the 1-star review based on this positive result.
If any extra help is required, please let me know via support@emarmarkets.com, and I will personally take care of your issue.
Rayan,
Customer Support Manager
Reply from EMAR Markets
Dear,
Thank you for taking the time to share such a wonderful review. It motivates us to continue our commitment to providing world-class services. Keep trading profitably with EMAR Markets!
Khadijah,
Customer Support Manager
Fast deposit and Withdrawal
The deposit and withdrawal only take a few minutes to arrive into our trading account. The account manager (Ifa) also very helpful in answering question from us.
June 11, 2024
Unprompted review
Reply from EMAR Markets
Hello,
Thank you for choosing EMAR Markets and being an amazing customer! We are so thankful to get a high rate of our services. Hope you are having a great time with us!
Khadijah,
Customer Support Manager
Some problems in transactions
I think this broker scammed I've deposited on June 6th of June but still didn't received my own money not the bonus and that's not the withdrawal that is my deposited money don't try this broker anyone f*"g scammers very worst customer service no one replies for the ticket and also the email
Edited
I'm not deposited 850$ and my account number is 7079062 still you are scammer until my problem solved and also I didn't received any email why I want to put a dishonest review for your company I don't need .At least no replies from an email or support ticket
Edited
Ok I'm waiting. At least reply to my message on helpdesk or for my emails.I'm waited and waited for 5 days then I put the review on this.
Edited
Thanks for solving my problem if it processed when I deposit I don't want write a bad review still my rating 3 star because of these problems.If my withdrawal completed early without any problem I will update to 5 stars and also we need live chat not bots we want to talk about our problems directly for agents not for a bot
Thank you
June 9, 2024
Unprompted review
Reply from EMAR Markets
Hi Mohamed Sameer,
Hope you are doing well.
We really appreciate your updated review. We would like to address that our Live Chat is active serve our beloved clients. Please proceed the Live Chat through our website.
Thank you soo much.
Regards,
Rayan
EMAR Markets Support
account manager NAtrah mantap always…
account manager NAtrah mantap always follow up. Also ctrader more interesting that mt4..i enjoy tarding n make profit everyday
June 6, 2024
Unprompted review
Reply from EMAR Markets
Hello,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our services. Stay tuned for more exciting updates and have a profitable trading journey with EMAR Markets.
Khadijah,
Customer Support Manager
Best broker for new trader or old…
Best broker for new trader or old trader all service very fast and easy.
-Natrah-
June 6, 2024
Unprompted review
Reply from EMAR Markets
Hello,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our services. Stay tuned for more exciting updates and have a profitable trading journey with EMAR Markets.
Elena,
Customer Support Manager
i hope it can solve my problem🙏🏻 thankyou
i hope it can solve my problem🙏🏻 thankyou
May 28, 2024
Unprompted review
Reply from EMAR Markets
Dear Hadi Wafalah,
Thank you for your high rate! We're doing our best to provide you with excellent service! Your refund request has been approved, please check your trading account balance and confirmed with us. Have a nice day!
Rayan,
Customer Support Manager
i can full margin without worry’s the…
i can full margin without worry’s the drop leverage when news and the spread is verry good
May 18, 2024
Unprompted review
Reply from EMAR Markets
Dear, nur aqilah
Thank you for taking the time to share such a wonderful review. It motivates us to continue our commitment to providing world-class services. Keep trading profitably with EMAR Markets!
Khadijah,
Customer Support Manager
Reply from EMAR Markets
Dear Razali Samat,
We are very proud that you think so well of us! Thank you for your review, and have profitable trading!
Rayan,
Customer Support Manager.
Trusted broker so far
Trusted broker so far. No problem on deposit and withdrawal
May 14, 2024
Unprompted review
Reply from EMAR Markets
Dear Imran Kharuddin,
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Elena,
Customer Support Manager.
Cust service
It would be glad, the team coorporate for the withdrawal issues.
May 6, 2024
Unprompted review
Reply from EMAR Markets
Dear Imran Kharuddin,
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Rayan,
Customer Support Manager.
This broker is scammer.
This broker is scammer.. They will charge 10 usd for inactivity account.. Avoid these broker
April 26, 2024
Unprompted review
Reply from EMAR Markets
Dear Jusri Jeffree,
Thank you for finding time to leave feedback here. We hope you're well. We noticed a $10 deduction on your account statement and want to clarify it. This deduction was not a charge but a routine adjustment to clear expired bonus accounts or meet contest deadlines. It doesn't affect funds you deposited directly.
We apologize for any confusion this caused. Please disregard the $10 deduction. Any Standard, Pro or Cent account balance remains unchanged. Kindly double checked in your statement and we are very hoping that you can change the 1 Starred review to a reasonable Start rate seems this issue didn't affected your own fund.
Thank you for your consideration & your understanding.
Nice and tidy respect for me
April 25, 2024
Unprompted review
Reply from EMAR Markets
Dear Muhammad Saifullah,
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Elena,
Customer Support Manager
an email to…
Please send an email as i couldn't get proper information about your . Pls put your email address . I tried to contact you
April 21, 2024
Unprompted review
Reply from EMAR Markets
Hello Dilitha Anjana Karunarathna,
We're grateful for your feedback. We understand that there's room for improvement and we're keen on making it right. Please share your insights at support@emarmarkets.com so we can provide you with a top-notch experience next time.
Elena,
Customer Support Manager
Great broker
Great broker, with great ctrader platform. Easy withdraw take less than 24 hours.
April 9, 2024
Unprompted review
Reply from EMAR Markets
Dear, Aqmal Mal
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Khadijah,
Customer Support Manager
Reply from EMAR Markets
Dear Quote Unveiled,
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Elena,
Customer Support Manager.
Fast withdraw
December 4, 2023
Unprompted review
Reply from EMAR Markets
Dear VHF,
Thank you for your high rate! We're doing our best to provide you with excellent service! Have a nice day!
Elena,
Customer Support Manager.
Reply from EMAR Markets
Dear Farhan Habib,
We are very proud that you think so well of us! Thank you for your review, and have profitable trading!
Rayan,
Customer Support Manager.
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