Ember Reviews 120

Cold… Fort William to Glasgow return, on both journeys I was cold, I could feel cold air blowing. Which made the journeys uncomfortable. Other than that, the bus was comfortable with good facilities

I had a very positive experience with Ember Bus. The bus was delayed by around 90 minutes due to the A9 being closed, which obviously wasn’t ideal. However, what really impressed me was the customer service. Even in the middle of the night, they responded immediately, clearly explained the situation, contacted the driver, and called me back to confirm the updated arrival time. They then sent me a live tracking link so I could follow the bus in real time.
On top of that, they refunded my ticket straight away without me even asking. In times when contacting customer service is usually a nightmare, it was genuinely refreshing to see how smoothly and professionally everything was handled.
The bus itself was clean and comfortable, and it’s great to finally have a direct connection from Inverness to early morning flights at Edinburgh Airport. I really hope Ember stays around for a long time — this service is a game changer

Tom took us to Dundee last Saturday, and despite the weather conditions, got us there safely. The road was closed near Cupar Angus, due to flooding. He calmly searched for another route, despite having no plan B. The road chosen was a bit hairy, due to the narrow roads, but he got us to our destination with just a slight delay. We are lucky to have good and sensible drivers on the Ember buses. I highly recommend Ember, really comfortable buses. They have opened a new route for people who live in rural areas. Thank you, Ember. Tom and Brian are excellent drivers.

the online suport team were verry helpfull ,i had just missed the booking window and i messeged online where laura helped me change my ticket within minutes

Never had a problem. Very transparent and informative about what is going on e.g. Delays and cancellations. Can get a full refund from them very last minute which is great if plans change for any reason.
Drives always friendly and helpful.

Amazing coach service that is actually reliable and runs like a dream. Friendly drivers, comfortable and clean on board. Very reasonable prices compared to Stagecoach or trains when travelling longer distances, with refunded ticket costs if your coach is over half an hour late to it's destination. You can also track on the live map and get text notifications, which means no need to hang around at a bus stop in miserable weather waiting to see when it will turn up. But beware, regular use of their service will make you forget just how archaic and decrepit the rest of the public transport is, until you have the misfortune of using one - I'm looking at you, First and Stagecoach.
Long live Ember; please don't ever go away!

Inverness to Glasgow in a cosy comfortable recliner seat with good WiFi what’s not to like. Friendly driver and easy booking via the website will definitely use again.

RemEmber to always book an Ember.

They are the cheapest and best around. Comfort and convenience. Top stuff.

Excellent service from Elgin to Inverness then to Glasgow. lovely spacious comfortable buses . The only issue I had was the time allocated for changing buses in Inverness a suggestion I would make is allowing a bit more time for connecting buses especially when travelling with disabled passengers. Drivers were very helpful and friendly.

Class act, left my wallet on the bus in the early hours of the morning so I emailed ember and they organised it to be delivered back to the stop I got off in the morning. Email responses even at 2am were very fast and helpful.

Excellent service.
The bus is comfy and clean.
Bus driver and costumer service very kind and helpful full.

From when we discovered ember we use that service and recommend to everyone.

I was on the 10pm bus from Glasgow to lnverness. I really like Ember busses. The drivers are very polite but this time something went seriously wrong. The driver had to stop the bus near Dunkeld & was sick outside. He came back on & told us he was sick. He phoned the company &they told him to continue to Perth. They told us to get our own taxis & pay for the fair ourselves. From Perth to lnverness or wait for the next bus. We had to wait in the pouring rain in the middle of winter in the middle of the night for nearly 3 hours. Then they told the driver who was very ill to drive the bus back to Glasgow. Does the company think this is acceptable.

Ember brings bus travel into this century with a very slick online booking service, very comfortable coaches and importantly no direct CO2 emissions. Customer service is excellent with email enquiries answered within an hour.

We booked seats on the 05:41 coach to Edinburgh airport from inverness city centre, our friend who was going to be travelling with us called to say the coach had been cancelled, we had to cancel our taxi into the city centre then find parking for the car at the last minute at Edinburgh airport, go for fuel then drive down after an early start.
Not how we had planned our day, we had no warning from Ember and could have taken a taxi to town to wait for a service which had been cancelled, that'll be the last attempt to travel with them.

Perfect journey on a miserable wet winter day from Inverness to Glasgow on the 0900 service. Coach was immaculate and the driver was excellent and friendly. Definitely a cut above any other service I have experienced. Thank you.

Superb booking system (no booking fees) and excellent communication from head office allowed us to catch the Fort William bus from Edinburgh Airport in the nick of time. Thanks for an old fashioned approach to customer service. Martin and Nuala

First time travelling with Ember from Inverness to Glasgow. Great journey with no stops. I left my Kindle on the bus and discovered this half an hour after arriving at Buchanan St. Emailed ember support and incredibly within an hour and a half managed to be directed to the right bus coming back into Buchanan St from Dundee - driver knew my situation and we found my item. Could not believe how efficient the whole process was and it has restored my faith in bus operators. Batrosz solved the problem for me and deserves congratulations for making my day!

I took the Ember bus for the first time today, Glasgow to Inverness 10.00.
The boarding process was very easy, just scan your booking QR code. The driver was friendly and polite, the journey was smooth and comfortable.

Was so great even tho I booked wrong date the driver changed it so easy just asked for my name and where I’m going to

Great service. Clean, comfortable and has a toilet.
However
The drivers drive way way way too fast. Literally all of them. One driver performed an overtaking manouver as we were entering Dinnet, accelerating as we were passing the 30 signs. Quite frightening actually. Ive been choosing to sit at the front so I can watch their speed and one driver was doing 50 as we entered Aboyne heading East, and did not slow down passing a school til we got to the centre of the village. Deeside is full of small villages this bus passes through, with a new speed limit of 20 mph in most of them. Ember drivers ignore the 30 mph never mind the 20. They dont slow down entering Ballater either and something needs to be done. I asked one driver to slow down and he got snippy with me. If Ember really want to dominate this industry then the drivers need to slow down. I am literally going to start filming my experiences and reporting to police if they dont!