Emergencyfoodstorage.co.uk Reviews 

338
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

No confirmation of order received - screen went blank. Money not yet taken, described in my account as 'pending'. This leaves me feeling uneasy.

Company replied

Rated 3 out of 5 stars

I ordered 6 months emergency food, the money was taken immediately off my credit card. Apparently there has been a run on emergency food supplies. However 1 week later my order was showing 'initial' I... See more

Company replied

Rated 5 out of 5 stars

Everything arrived well packaged and in a timely manner. As this order is a gift for someone else, I won’t be eating these specific items; however, I tried some of the products recently and found them... See more

Rated 5 out of 5 stars

Second time buying from EmergencyFoodStorage.co.uk and I will be buying more from them. Delivery's are always on time and any disruptions are usually stated and advised. Products are well priced... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Emergency Food Storage was founded in 2009 with the single goal of making emergency preparedness as simple as possible. We were stunned at the complexity of taking the sensible precautions and creating an Emergency Food supply in case of emergency. To that end, we focus on bringing our customers the very best products and technologies for their food and water storage needs and delivering them in the easiest, most cost-efficient and user-friendly way. We also tend to smile a lot.


Contact info

3.3

Average

TrustScore 3.5 out of 5

338 reviews

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3.3

All reviews

(338)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Products

I have started to use Emergency Food Storage during 2016. All orders have been dealt with quickly and efficiently, products have lived up to expectations. I cannot fault this company and highly recommend them.

December 22, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect for the Zombie Apocalpse!!

Perfect for camping where you have to carry your own food as tastes 100% better than what you get in the British Army!! Ideal for long-term food storage as you can never have enough food stored away for an emergency!

December 22, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service and Quality Products

The products this company issues really gives peace of mind to the buyer. I have a cousin who has filled his garage with boxes upon boxes of food -- enough for a whole family over the course of 3 months. I always thought if something happened I would go stay with that side of the family. But now that I discovered the affordable and dependable products from EFS, I can feel secure in my own life situation and home. Also, the service was very helpful, even up to the management level. Quality team. Definetly will be keeping up with this company and the market it works in.

November 2, 2016
Unprompted review
Rated 1 out of 5 stars

Poor customer service with Emergencyfoodstorage.co.uk

Big brown box arrived in perfect condition .No holes or dents. Interior box with large hole at one end. Six tins, 3 damaged. 1 tin very dented and with small puncture on crease of dent. 2 other quite badly dented. Two tins had to be discarded as unfit to use. Obviously box had been punctured by metal spike, indicated by scratchings on the punctured can. This damage had definitely and quite obviously occurred prior to dispatch. In middle of field trip, resting at base camp for few days, needed immediate replacements.
E.F.S. company policy dictates lengthy process of of returning whole consignment before replacement of damaged tins. Two weeks not available for us.
Thirteen people on short breakfast rations.Our "company" gives a definite thumbs down to yours, and we think that replacement should have been dispatched a.s.a.p after the hundreds of pounds spent on foods .
Very poor and shortsighted customer care.

August 26, 2016
Unprompted review
Emergencyfoodstorage.co.uk logo

Reply from Emergencyfoodstorage.co.uk

Hello Geraldine,

We are sorry you feel you have not received the service you expected. As we mentioned in many emails to you if tins have been damaged in transit, as they infrequently can be from time to time, we apologise. All we require is evidence of the damage for our records and we can then have them replaced for you free of charge as quickly as possible, usually next day.

As we explained, if you decline to send any evidence of damage as you did we can only have the products returned to us. This is not our preferred method but without any evidence it is standard industry policy. We offered to have all the products returned to us free of charge if you were not satisfied, which you also declined. Please understand that if you decline to provide any evidence, and decline to have the products returned you leave our team with few options.

Please also note that we are not a supplier for damaged tins as suggested.

Best and have a great day.

Rated 5 out of 5 stars

Tried, Tested and Tasted!

Quick delivery of Mountain House meals and some of the best I've tasted at a very good price. Would definaty use again.
Thanks.

October 21, 2015
Unprompted review
Rated 5 out of 5 stars

fuss free but some damaged tins

Arrived reasonably fast, well packaged, my only gripe would be that in one box of 6 tins every tin was quite bashed and dented. Of the 10 boxes I got these were the only dented tins.

emergencyfoodstorage got in touch and all tins were replaced within a week . Good customer service.

October 5, 2015
Unprompted review
Emergencyfoodstorage.co.uk logo

Reply from Emergencyfoodstorage.co.uk

Hi Dave,

Our apologies for this. It is a company policy to check each tinned before it is packed to ensure they are not damaged in anyway. Occasionally they can take a knock in transit which is why we double wall our boxes and double pack everything.

What you are describing does sound unusual so we are having this checked back at the warehouse as damaged tins should never be packed.

Our apologies for any inconvenience this has caused.

Rated 3 out of 5 stars

Money taken no stock

I ordered 6 months emergency food, the money was taken immediately off my credit card. Apparently there has been a run on emergency food supplies. However 1 week later my order was showing 'initial' I had to call to find out why. I am still waiting. I can understand a situation like this but customers should be informed as exactly how long they are expected to wait. In addition most companies take credit card details but do not charge until the product is shipped.

August 31, 2015
Unprompted review
Emergencyfoodstorage.co.uk logo

Reply from Emergencyfoodstorage.co.uk

Hi George,

Our apologies for the recent delay in orders. As you rightly presumed the latest stock market conditions did create a run on emergency supplies and our warehouse and our manufacturers were completely cleared. We are currently trying our best to get product produced as quickly as possible but unfortunately we have let a few people down, yourself included, for which we apologise.

Please know we are doing everything we can to get back to our usual five star service but as you can imagine shocks like these cannot be predicted.

Rated 5 out of 5 stars

Effiecient realiable great products

Web site was easy to use. Well set out. Very easy to find what I wanted. Easy to find product review. Fast no hassle free delivery. This is a company I would have no problem recommending to friends and family. I will be placing another order very soon.

August 18, 2015
Unprompted review
Rated 5 out of 5 stars

Good gets even better!!

I really am impressed! Friends and I have placed several orders over the last few years. I just wished that there was a greater range of freeze dried meals....now there is !! I ordered again in February and got a fantastic Aquamira water filter absolutely free !! I have actually gone so far as to recommend this company on a Preppers site!

July 11, 2015
Unprompted review
Rated 5 out of 5 stars

Tried, tested, sorted!

I bought a years food supply, got it shipped to Ireland, hassle free, minimum of effort, good products and I will definitely be buying more. Cant argue with quality.

March 10, 2015
Unprompted review
Rated 5 out of 5 stars

Customer service

I was having trouble signing in to put order in, but with help from them I managed to log in and put an order in and the delivery was very quick thank you .

March 10, 2015
Unprompted review
Rated 5 out of 5 stars

speedy, efficient and knowledgable

Ordered an amount of mountain house food and other bits of kit, always good information on the site to help you make your choices and good value/price. Speedy delivery also.

March 8, 2015
Unprompted review

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