Emirates 

I have to say Emirates economy product is still the best but my last experience has me doubting their status as #1. My recent experience was when EK18 out of Manchester was cancelled. These things happen but the way EK handled it was atrocious - the rebooking of an Airbus A380 was handled by ONE person at gate 12. The queue lasted for almost four hours! On arrival in Dubai there was another 90 minute wait for a hotel voucher and onward boarding ticket. No communication to ground staff - elderly travellers were left to fend for themselves after a 13 hour delay and the whole episode was simply unacceptable. I hope someone from management reads this and takes the to time to think - did what this guy say really happen? -maybe take a look at the process and fix it because right now it's not working. Final word of thanks to the one staffer who reached out and helped me. The one who didn't like Brazil nuts - you know who you are and you were the best! Thanks again and sorry I didn't get your name..!

Booked 6 round trip business class tickets for Tanzania at a cost of $27,000.
Return trip canceled and they offered a refund of $600 per ticket. Not acceptable.

I booked a round trip flights from Emirates from Mumbai to Lusaka via Dubai. I was supposed to fly back to Mumbai on 27th Nov. My connecting flight from Dubai to Mumbai got delayed due to technical issues by 24 hours. Based on recent regulations in UAE now, I’m supposed to pay for multiple COVID PCR tests, and I’m not being reimbursed for any layover accommodation, tests, transit visa. Upon visiting local offices in Lusaka multiple times, the agents provided poor service and re-directed me to a generic phone line that put me on hold for more than 3 hours. As a customer my trust in Emirates and its doing right by the customer could never have been lower. I would highly request you consider your choice of flying with Emirates twice given my experience. COVID-19 has changed travel and the fact that Emirates does not provide any support to customers for the issues that are on their end, seems inappropriate and opposite of the image they have built. I really wish @Emirates was able review my feedback and improve their services.

Quality has been fairly steady/good over the last few years, generally a positive experience although the meal quality can be variable in business. Connecting through Dubai has also been fairly straightforward.

Excellent Airline but theyre in-flight meals need improvement. It would be nice to give a burger, pizza or macaroni once in while. I travel a lot and am tired of always getting the same meal. Still staff is very polite and help out alot.

Just arrived back from a long trip away and I always love traveling with these guys. The a380 is my favourite and can always count on them to provide amazing service.
Thanks!!!

Had an awesome experience with emirates in my last trip, very polite staff and found the plane quite comforting.
For sure will flight again with them.

Emirates' flights is my preferred one for travelling from my Place to Dubai , very comfortable and good services

This company has become a third rate budget airline. Customer service is disgusting, The whole booking and automatic linking with skywards is bordering on corruption. Never use this airline!

I can honestly say that I have always enjoyed my Emirates' flights.
I have found the staff friendly, ladies perfectly groomed, food enjoyable (they even give you proper knives and forks in economy as opposed to Qantas!)

Happy to book another trip with this company.

okay you can make a SPECIAL rule saying weight of laptop is counted within the 7kg cabin luggage.

these scammers killed 15 minutes of time weighting my luggages and looking for security staff to sort out my imitation sword when i was checking in, and in the last minute of check-in counter closed, they suddenly said they have to weight my laptop bag and ripped me off £150. one of their staff rudely say either pay for it or not getting on the flight.

Cheat me once, shame on you. Cheat me twice, shame on me.

Dear Senior Management

I would like to express the horrible experience for my last trip flight with my husband.

I and my husband are totally disappointed to all the services and arrangement given by the colleagues of Emirates.

On 11-May, take the flight EK 381 to Dubai , we had embarked at 00:35 and seated, the pilot mad the announcement that it was due to the bad weather the flight will delay but no certain time given then times goes about 2 hr behind , another announcement followed that still have uncertained departure time then we ate worried that for the connecting time to transit to Copenhagen to catch up my Cruise ( Royal Princess) not later than 17:00 then we had personally to express our worries to one of the flight attendant, she didn't show any consideration that requedt us to find the ground staff when landed to Dubai.

We are very insisted to request her solution however she still ignor it. Finally we had delayed 4hrs at least and arrived to Dubai 08:02 on 12-May and they don't let us to take the flight and forced us to take the other flight to Dusseldorf (EK057) and transit to Copenhagen as it had beyond our time to embark the cruise. One of the Emirates staff that as you are only two passengers won't wait for us and blame us that when we bought the flight tickets need to stated what was our purpose. We both are very disappointed for the arrangement and one of your staff stated that it was the best arrangement for us and didn't show any enthusiastic for assistance.

Since we had bough the package of Cruise ( Copenhagen , Oslo, Sweden, Berlin, Tallinn, St. Petersburg, Helsiki, Stockholm) from the Travel agency that we need to make oversea call through Skype then we had purchased the wifi from Airport as it was unstable then We requested to borrow a phone to make long distance call however that Emirates Supervisir ( female) was very mean that only lent us 3 minutes. What kind of service?


We had wasted plenty of time for the struggling and conflicts with your Emirate staff and your staff stated that even we are under this circumstance they couldn't arranged us to the other Airline to catch up my Cruise due to policy. I am questioned he didn't bring our situation to the senior arrangement . As time goes by no one had the capability to assist us then we had listened to one of your staff that take the flight from Dubai to Dusseldorf and advised to take the Domistic flight to Oslo. As a result he told me the wrong information that it wasn't a Domistic flight.

We are still take the two luggage tag :
EK 569761 , EK 569762 as your staff that didn't us to chane the destination to Dusseldorf . I had told to your Ground staff that we had arranged to claime the luggage when arrived to Dusseldorf and confirmed no need to change the new luggage tag. Unfortunately we waited for all the luggage a came out still couldn't find our luggages. It was really totally disappointed me then we return back to your Emirated counter to ask for assistance who was unwilling to help just ask us to go to Lost and found to search and record.

We had approached to the airport luggage Lost and found in three times and at the same time according to your Emirates staff that there was flight to he Oslo however was wrong infomation. The flight will be scheduled on tomorrow and at that time was late already and there was fair holding around we both couldn't find place for accommodation even by the assistance from the Police .

It was due to we search the luggages and delay the time and plan to catch up our flight to Oslo.

Could you read our feeling that we had arranged a long vocation for treasure as so unfortunately we had taken Emirates flight that bring that nightmare to us.

We both stay one nightingale The airport McDonald and without any basic daily stuff and take the morning flight to Berlin and transit to Oslo at 05:50.

On the same day arrived to the Oslo to catch the Cruise but our both luggages are still missing and no related information. Could you figure the picture that how worse to our situation.

We need to purchase the basic daily stuff. I think everyone notify our situation will sympathize on it and when we spoke to the representative of the Cruise that ( Mr. Zendry) took
the responsibility to contact Emirates Airline for tracing our both luggages. at that time we need to purchase for all the daily stuffs to use temporary.

On 15-May, I received a call from your colleague in Berlin and stated my luggage had located in Copenhagen and will send back to the Cruise within that day. Luckily it had arrived but my husband' luggage was still missing and didn't have related information.

We both was very worry the missing one as there were many electronic appliances inside as well as valuable items. Could you imagine that my husband don't have any clothes and daily stuffs for a couple of days.

After the continuous tracing from the Cruise representative ( Mr. Zendry) to trace again and received the latest information that the luggage had located in Copenhagen and will arrive on 20-May . How're didn't appear and according to The representative of Cruise that your coo leave didn't provide certain information of flight. As the information that given by your representative that Cruise had sent the colleague to the Airport waited a whole day.

Consequently that my husband luggage had arrived to the Cruise on 21- May and our journey was nearly to end as we encounters all the bad experience from Emirates that spoil our journey and let us desperate for all the service from your company.

We had much extra expenses need to pay coz of Emirates made the mistakes. Do you think all the bad experience are tolerated by ourselves.

We both would like to have a written explanation and request Emirstes to provide the supporting for delay in EK 381 on 11-May -11.

Attachment of the related document for the reference.

Samson & Winnie


































從我的 iPhone 傳送