Empava 59JT408 LED Whirlpool Bathtub We love this tub!! Empava designed it so well with how beautiful it is and has all the functions anyone could want in a whirlpool tub. It arrived in perfect co... See more
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Custom ordered tub came exactly as ordered. The only issue was the blower motor for the air jets came unbolted from frame. Doesnt seem to be any damage but might want to consider either nylon lock nut... See more
We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep tryi... See more
Company replied
Ordered tub on July 1, and was told it would be 3-4 month before we received. I said no problem. We’re on October 16 and still have not received it. I called over 20 times and no one answers the ph... See more
Company details
Written by the company
Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!
Contact info
Don Julian Road 15253, 91745, City of Industry, United States
- +1 (888) 682-8882
- support@empava.com
- www.empava.com
3.5
Average
228 reviews
Hasn’t replied to negative reviews
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Easy Process
Online ordering was easy, shipping was right on target and product arrived in great condition.
August 23, 2023
Best price.
August 18, 2023
Bad product
The oven is the worst appliance I have ever bought!! Set the temperature to 350 degrees won’t heat past 250 degrees. It is at least 50 degrees off. Need to sell a product that is useable. Selling this junk is nothing more than dishonest!! I highly recommend that nobody buys this oven! Can’t say that the whole brand is bad but I’m sure not going to waste my money on anything else that has the Imprava name on it.
August 17, 2023
I love that the products are USA made
I love that the products are USA made. I can’t speak on the pros or cons of the gas range and range hood I purchased because they have yet to be installed. Overall I am pretty happy with the experience I had with this company.
August 6, 2023
Reply from Empava Appliances
Hi Ginny.
Thank you for your review! We're glad to hear that you appreciate our USA-made products. We hope that you'll enjoy your gas range and range hood once they're installed.
If you have any questions or concerns, please don't hesitate to reach out to us. We're always here to help and ensure that our customers have a positive experience with Empava.
Best,
Empava
poor conmunications,had to cancel my…
poor conmunications,had to cancel my order because it was late.
trying to get refund and they want a restock fee and the it was never opened
August 10, 2023
Reply from Empava Appliances
Hi John,
Thank you for your feedback. We understand your concerns and will keep our discussion confidential. Please view the private message we have sent. We look forward to hearing from you.
Best,
Empava
I order a stove top and in three days I…
I order a stove top and in three days I receive it. They sent messages everyday to let me know where it was. Great service!!! Only in America 0
August 1, 2023
Reply from Empava Appliances
Hi Ricardo
Thank you for your review! We are thrilled to hear that you received your stove top within just three days and that our daily messages to update you on its whereabouts were appreciated. Providing great service to our customers is a top priority for us.
We truly appreciate your positive feedback and look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing us as your preferred cooktop provider!
Best regards,
Empava
Fan won't stop running!!!
The cooktop seems to be good, looks pretty, and has all the functions. Wired as they asked, simple for 220V. The only issue is the cooling fan came on as soon as it was connected to power and has not turned off for 2 days. We have yet to cook anything yet but not so happy with this issue right out of the box. DO NOT expect help from the office; service or a person is not to be found. You are on your own if you have difficulties.
August 17, 2023
Unprompted review
Reply from Empava Appliances
Hello Bill
Thank you for reaching out to us regarding the issue you're experiencing with the cooling fan of the cooktop you purchased. We apologize for any inconvenience caused.
To assist you further and address this concern, our customer support team would require some additional information. Please provide us with the model number of the cooktop and any other relevant details about your order number and email.
Kindly send this information to our customer support email at support@kitchenappliancestore.com. Our dedicated team will investigate the matter thoroughly and work towards finding a solution for you.
Thank you for your cooperation, and we look forward to assisting you further.
Best regards,
Empava
Reversing door on wine cooler
I ordered a small wine cooler. The write up said you could reverse the door. There is a Empava logo on the top of the door thus making it impossible to reverse as the logo will be upside down. How can you say that the door can be reversed??
August 17, 2023
Unprompted review
Reply from Empava Appliances
Hello Connie
Thank you for bringing this to our attention. We would like to clarify that the Empava logo on the top of the door of the wine cooler is actually removable. By carefully peeling off the logo, you can successfully reverse the door without the logo being upside down.
Additionally, please note that there is a plug located at the top of the door, which should be moved to the opposite side to ensure proper functionality and aesthetic appeal when the door is reversed. This plug can be easily relocated by following the instructions provided in the user manual.
Your feedback is valuable to us, and we will make sure to update the product information to provide more accurate instructions regarding the logo removal and plug relocation.
If you have any further questions or concerns, please don't hesitate to reach out to support@kitchenappliancestore.com. We are here to assist you and ensure your complete satisfaction with our wine coolers.
Best,
Empava
Reply from Empava Appliances
Hello June,
We're sorry to hear that you are disappointed with the suction of our Range Hood. We understand that this may not meet your expectations, and we apologize for any inconvenience caused.
We value your satisfaction as a customer, and we would like to gather more details about the issue you are experiencing. Could you please provide us with some additional information about how the suction is falling short of your expectations? This will help us better understand the situation and find a suitable solution for you.
Please reach out to us with the requested details, and we will do everything we can to assist you.
Thank you for bringing this matter to our attention, and we appreciate your feedback as it helps us improve our products and services.
Best regards,
Empava
On time shipping
On time shipping. Have not installed yet, but packaging was secure. Nothing broken. Will update if there are issues. So far it is just as described.
July 28, 2023
Reply from Empava Appliances
Hi Kelly.
Thank you for taking the time to leave a review! We're delighted to hear that your order arrived on time and the packaging was secure, with no items damaged. We appreciate your trust in our product.
Should you encounter any issues during installation or have any further feedback, please don't hesitate to reach out. We're here to assist you and ensure your satisfaction. Thank you again, and we look forward to serving you in the future!
Best,
Empava
Reply from Empava Appliances
Hey Robert! We're thrilled to hear that you're loving our range hood and found it at a great price! Your satisfaction means everything to us!
If you have any questions or need any further assistance, feel free to reach out. Enjoy your purchase!
Best,
Empava
Reply from Empava Appliances
Hi Richard
That's great to hear! We're thrilled to know that you're enjoying your new hood and that it's working well for you. It's always satisfying when a product meets your expectations.
If you have any questions or need further assistance with your hood, please don't hesitate to reach out. We're here to support you and ensure your continued satisfaction.
Thank you for choosing our product, and we appreciate your positive feedback!
Best regards,
Empava
Empava Cooktop Frustrating to Use
We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep trying to turn it on, and if you're lucky, eventually it ignites. Now approximately one year of ownership, the large middle burned won't ignite. We thought it might've been clogged, and took everything apart and cleaned it out. We reached out to corporate via their website, but no company representative responded. We wish we would've kept our Whirlpool cooktop.
May 1, 2023
Unprompted review
Reply from Empava Appliances
Hello! Terrie
Thank you for sharing your experience with Empava cooktop. We apologize for the frustration you have encountered and would like to assist you with resolving this issue promptly.
To better understand your situation, could you please provide us with the following information:
1. Order details: Can you provide your order number and purchase date? Attaching pictures or videos that showed the problems would be great.
2. Model information: Could you let us know the specific model of the Empava cooktop you purchased?
Once we have these details, our team will personally look into the matter and ensure that your concerns are addressed as soon as possible. We genuinely value your feedback, and we want to make things right for you.
We appreciate your patience, and please reach out to support@kitchenappliancestore.com and send the private message. We look forward to hearing from you.
Best,
Empava
Great customer service
Great customer service! Received notifications every step of the way as far as tracking. Also received my orders very quickly. One came damaged and I got with customer service and they took care of my order very quickly and got me a new one sent right away. Highly recommend!
July 14, 2023
Reply from Empava Appliances
Hi Cassandra.
Thank you so much for your kind feedback! I'm thrilled to hear that you had a great experience with our customer service. We strive to provide excellent support every step of the way, including timely tracking notifications and quick order fulfillment.
I apologize for the inconvenience caused by the damaged item, but I'm glad to know that our customer service team promptly addressed the issue and arranged a replacement for you without delay. Your satisfaction is our top priority, and we appreciate your recommendation.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Best,
Empava
Wait time was minimal and communication…
Wait time was minimal and communication about delivery was excellent. Person who delivered wine cooler was pleasant and efficient.
July 11, 2023
Reply from Empava Appliances
Hi Elizabeth,
Great to hear! We're glad that you had a minimal wait time and that the communication about the delivery of your wine cooler was excellent.
We take pride in our customer service. If you have any more feedback or need further assistance, feel free to let us know!
Best,
Empava
Had a brick break
Had a brick break, and the company sent out a new one to me the next day. Was very happy with that and we love our oven!!!!!!
July 27, 2023
Unprompted review
Reply from Empava Appliances
Hi Cheri.
We're sorry that you had a broken brick. We strive to provide excellent customer service, and we're glad we were able to promptly send you a replacement the very next day. It means a lot to us that you're happy with our service and that you love your oven.
If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our company and for sharing your positive feedback!
Best,
Empava
Double oven disaster
We have a double oven
Nothing but problems and couldn’t be fixed by reliable repair people
Started breaking down after 6 months
No reply from customer service
Complete disaster and waste of time and money
July 26, 2023
Unprompted review
Reply from Empava Appliances
Hi Abdo,
We're truly sorry to hear about the difficulties you've had with our double oven, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we'd like to gather more details about your order to better understand the situation and work towards a resolution.
To assist you further, could you please provide us with additional information related to your order? It would be helpful if you could share your order number, purchase date, and any communication or interactions you've had with our customer service team. This will allow us to investigate the matter thoroughly and provide you with the appropriate assistance.
Your feedback is invaluable to us, and we want to take the necessary steps to address your concerns promptly. We genuinely apologize if you haven't received a response from our customer service department, and we assure you that we will prioritize resolving this issue for you.
Thank you for bringing this to our attention, and we appreciate your cooperation in helping us resolve this matter. We look forward to hearing from you and working towards a resolution that exceeds your expectations.
Best regards,
Empava
Outstanding quality!
The Empava appliances are outstanding! Excellent quality. The shipping was quick considering mine came cross country. The customer service is excellent and very responsive. Value is spectacular. I'm very pleased and will return for more ( wall ovens, pizza oven and wine fridge).
July 11, 2023
Reply from Empava Appliances
Hi JP,
That's fantastic to hear! We're thrilled that you're enjoying your Empava appliances and that they have exceeded your expectations in terms of quality. It's great to know that the shipping was prompt, even for a cross-country delivery. We take pride in providing excellent customer service and being responsive to your needs.
We appreciate your recognition of the spectacular value you received. Rest assured, we'll be more than happy to assist you with future purchases, whether it's wall ovens, a pizza oven, or a wine fridge.
Thank you for choosing Empava, and we look forward to serving you again!
Best,
Empava
Great product
Fast shipping, and a great price for the front. I will definitely do business with them again.
July 3, 2023
Reply from Empava Appliances
Hi
Thank you for your awesome review! We're thrilled to hear that you had a positive experience with our fast shipping and found a great price for the front. We appreciate your business and look forward to serving you again in the future.
If you have any further questions or need assistance, feel free to reach out.
Best,
Empava
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