Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
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Reviews shaping this summary
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Sent my medals away to be Engraved, Cleaned, Stay-Bright coated and Court Mounted. Had them back today, neatly and securley packaged and i am over the moon with them. Contacted them for advi... See more
Company replied
Company details
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Ordered some miniature medals for an…
Ordered some miniature medals for an event. The company helped navigate what I needed. When the the time was getting tight, Eve stepped in and made sure they came on time.
August 19, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
An excellent and professional service
An excellent and professional service. Just what one would expect.
July 18, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
We’re very sorry to hear about your experience and the impression this has left.
This is not the level of service we aim to provide, and we recognise we have fallen short on this occasion. We are reviewing both our turnaround times and communication to improve going forward.
Thank you for your feedback.
Good workmanship let down by poor…
Good workmanship let down by poor communication. It takes a long time to fulfill order and in that time there appeared to be no efforts to keep customers informed.
July 23, 2025
Reply from Empire Medals Ltd
Thank you for your feedback—we’re really pleased to hear you were happy with the workmanship.
We’re very sorry that this was let down by poor communication and delays in fulfilling your order. We understand how frustrating it is not to receive updates during that time, and this is not the standard we aim to provide.
We are reviewing our processes to ensure better communication and more timely updates going forward.
Thank you again for your feedback—it’s greatly appreciated.
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Good quality and decent lead time
Good quality and decent lead time.
Will used again, thank you
July 22, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
The ordering system does not show out out of stock items
The system accepted an order for 2 lapel badges.
A week later the order status had not changed so I emailed for an update.
I was told that the badges were out of stock and would be dispatched when available.
I was offered an expedited service if they were needed for a specific date and this was met BUT
There should have been an out of stock indication, perhaps with expected availability date, so that I could go to an alternative supplier if I needed to.
July 21, 2025
Reply from Empire Medals Ltd
Thank you for your feedback.
We’re sorry for the inconvenience caused by the item being out of stock and for the lack of clear information at the point of ordering. We completely understand how this could be frustrating, particularly when it affects your ability to make an informed decision.
We appreciate your comments regarding stock visibility and expected availability, and this is something we will take on board to improve our website and ordering experience.
We’re pleased we were able to meet your required date once made aware, and thank you again for your feedback—it’s very helpful.
Did not send the complete order
Did not send the complete order. After a week of emails and phone calls I finally got a response.
Weirdly, the response was from the head of marketing! “ This is yet to arrive with us. As soon as it does we will get this shipped out to you.”
Mmmmm. If you don’t have the stock, tell me! I will go somewhere else but instead, let’s just take people’s money and not tell them. I could be waiting weeks, in fact it already has and still no delivery. I’ll be using other companies from now on.
July 21, 2025
Reply from Empire Medals Ltd
Thank you for your feedback, and we’re very sorry for your experience.
We understand your frustration with receiving an incomplete order and the difficulty in getting a response. This is not the level of service we aim to provide.
We also appreciate your comments regarding stock availability and communication. You’re absolutely right—if an item is not in stock, this should be made clear at the point of ordering so you can make an informed decision.
Your feedback has been taken seriously, and we are reviewing both our stock visibility and communication processes to ensure this does not happen again.
We’re sorry to hear that this experience has led you to look elsewhere, but we do appreciate you taking the time to share your feedback.
Great service
Great service, great communication and the product is as described. Delivery to Australia went smoothly, thank you.
July 18, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Tip Top Professional Service
Sent my medals away to be Engraved, Cleaned, Stay-Bright coated and Court Mounted.
Had them back today, neatly and securley packaged and i am over the moon with them.
Contacted them for advice prior to sending and during the service and all the staff were polite and willing to help.
Would highly recommend to my military friends
July 30, 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Good quality product
A good quality product, the medals and photograph were beautifully mounted and framed. I received the item back within three weeks of ordering. It had been carefully packaged and was well protected arriving in perfect condition.
July 15, 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Big Thank You
My dad is 96 years old and was proud to have served in Berlin during the airlift. He often talks about it but has never had a service medal for his time there. 'Empire' provided the medal with the Berlin Airlift' bar. It's great quality and my dad can't wait to wear it on Remembrance Sunday. Fantastic value for money . BIG Thank you !
June 20, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Not very well ..I waited ages for a…
Not very well ..I waited ages for a simple replica.. won’t ever use again ..
June 20, 2025
Reply from Empire Medals Ltd
We’re very sorry to hear about your experience and the delay you encountered.
We understand how frustrating it must have been to wait so long for a simple item, and this is not the level of service we aim to provide.
We are reviewing our processes to improve turnaround times going forward.
Thank you for your feedback.
Great service from start to finish
Great service from start to finish. Helpful with questions and delivery instructions. Great result. Very happy.
June 17, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
THANKYOU
Time and again I'm looking for that ribbon and every time empire medals comes through for me.THANKYOU.
June 19, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
I ordered a medal in good faith
I ordered a medal in good faith. I had in my innocence expected that the ribbon would be attached to the medal 🏅 and it would have a pin 📌 to attach it to my uniform. But alas No.
It's of no use to me as is...unable to use it.
June 19, 2025
Reply from Empire Medals Ltd
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your disappointment in receiving the medal in a format that wasn’t as expected, and appreciate how frustrating this must be, especially when you intended to wear it.
We will take your comments on board regarding clearer product descriptions, as this is important to help customers make informed choices.
Thank you again for your feedback—it’s appreciated and helps us improve.
Took along time for order to arrive,I…
Took along time for order to arrive,I forgot I had made an order,but well packaged.
June 19, 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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