My experience was fairly good. Your sales rep was very knowledgeable and comprehensive in his presentation. I was not happy with the fact that he could not give me how many square yards the project... See more
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Review summary
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Timely. Professional. I am a 3-time customer and my recent installation was for three rooms. However, I required a followup visit because a door was scratching my new ceramic tile. I was told ther... See more
Company replied
Installers were on time and friendly and did a great job with the installation of the floor itself. I was surprised that their solution to removing the old floor materials from the room was to to... See more
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Jose and his assistant were great! Everything went well and me and my wife are extremely happy with the floors There’s a small problem with the salesman Derrick that made the process a little more... See more
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Company details
Written by the company
Founded in 1959 as a family-owned business in the Chicago suburbs, Empire Today® has become a leader in the flooring industry, now serving more than 70 markets nationwide. Empire's Home Floor Advantage™ offers customers a premium, comprehensive flooring shopping experience that includes an in-home consultation with a dedicated flooring expert, transparent pricing, and quick professional installation for both residential and commercial customers. Empire’s selection of flooring products includes an expansive range of carpet, hardwood, tile, vinyl, and laminate flooring products from the most trusted brands in the industry. Exclusive product lines like Fresh Haven™ odor-neutralizing carpet, DuraVista™ premium luxury vinyl plank, and Everwood™ waterproof wood laminate flooring deliver both the classic style and modern conveniences that today’s customers demand, helping further set Empire apart from the rest of the crowd. Not sure where to start on your flooring shopping journey? A free, no-obligation consultation with Empire Today is just a click or call away.
Written by the company
Contact info
United States
- 800-588-2300
- www.empiretoday.com
4.1
Great
3K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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The presentation was very informative
The presentation was very informative. Mike did a great job by explaining the products.
December 4, 2025
Reply from Empire Today
Cassandra Haywood, we're happy to hear that the consultation was informative, and we appreciate your positive feedback regarding the explanation of our products.
I should have asked for a sales person that did not need to give me a sales pitch
Matt was perturbed by the fact that I did not need the sales pitch. I’ve purchased from ET (34 years) and I just need to purchase the carpet.
I’m still waiting for my second invoice.
December 3, 2025
Reply from Empire Today
Stephanie Stephens,
We regret that our approach didn't align with your needs. We appreciate your long-standing patronage and will look into this.
Easy quote and fast installation
December 4, 2025
Reply from Empire Today
Henry,
We're glad you found our quote process easy and our installation fast. Thank you for your feedback!
Great Black Friday deal!
Reza S was so fast and helpful when calculating my estimate. I am getting great cat proof carpeting. Reza S was very friendly and explained all of my options.
December 2, 2025
Reply from Empire Today
Jennifer Weeks, we're happy to hear that the estimate process was fast and helpful. It's great that you found the perfect cat-proof carpeting and that all options were explained in a friendly manner. Thanks for your feedback!
Juan was very helpful on our second…
Juan was very helpful on our second order to carpet the rest of the house.
December 4, 2025
Reply from Empire Today
Bart Smole, we're glad that Juan's help was helpful as you completed your home carpeting project. Thank you for sharing your positive experience!
John was the nicest guy and really was…
John was the nicest guy and really was informative. We did end up ordering from Empire!
December 4, 2025
Reply from Empire Today
Robert Boehme, we're happy to hear that you found John helpful and informative. We appreciate you choosing us, and we value your business very much!
Listen to me ..If u need to have a…
Listen to me ..If u need to have a carpet installed please go with Empire .
They say what they mean and mean what they say even when you are against all odds they will still find a way to make a desirable outcome for you .
I can’t believe how professional Empire is in today’s world of classlessness.
November 26, 2025
Reply from Empire Today
Rebecca Lamarre,
We appreciate you sharing your experience! We're happy to hear that our team was able to meet your needs and provide a professional installation. Thank you for your positive feedback.
Easy and efficient
Our salesperson Josh was very knowledgeable and guided us through the various carpeting options along with pros and cons. The time spent taking measurements, providing carpeting options, and pricing were all done in a short amount of time. Very impressed with the ease and efficiency.
December 2, 2025
Reply from Empire Today
Dear customer, thank you for your kind words! We are thrilled to hear that our team provided you with exceptional service and made your buying experience with Empire a great one. We strive to exceed our customers' expectations and it's great to know that we succeeded with you. Thank you for choosing Empire!
Job well done by installers.
November 26, 2025
Reply from Empire Today
Betty Evelyn Jones, we're glad the installers did a great job. Thank you for your positive feedback; we appreciate it greatly.
The installers did a wonderful job
The installers did a wonderful job. They move all of my furniture and put everything back in place and it kept me informed in every step of the process
November 26, 2025
Reply from Empire Today
Joseph Jones, we're happy to hear that the installation process was smooth. It's great to know our team took care to move your furniture and keep you informed. Thank you for your positive feedback!
poor customer service
The initial install in one day, got split into two days. We did not get an install time until 2o minutes prior to arrival. We then got a date change for the 2nd part of the project. I called and requested a manager call back as we expected some sort of compensation-We have yet to get a call back!!!
November 22, 2025
Reply from Empire Today
Dana, we regret the scheduling issues and communication delays you experienced. We’ve located your account and will follow up with you soon to discuss this further.
We were impressed by Derek’s know and…
We were impressed by Derek’s knowlege and professionalism. He was very helpful without being high pressure,
December 1, 2025
Reply from Empire Today
Terry Galvin-Kautz, we're happy to hear that you were impressed with the helpful and professional service you received. Thank you for sharing your positive experience with us!
John was very patient and took time to…
John was very patient and took time to go over different options to find best
December 2, 2025
Reply from Empire Today
Zina Mat, we appreciate you sharing your positive experience. We're happy to hear that John helped you find the best options with patience.
Everything went very smooth
Everything went very smooth, salesman on time, very informative and made the process very smooth
December 2, 2025
Reply from Empire Today
Carl S, we're happy to hear that everything went smoothly! We appreciate you taking the time to share your positive experience with us.
The installers were very accommodating…
The installers were very accommodating and friendly.
November 25, 2025
Reply from Empire Today
Brian Sadlo, we're happy to hear that our installers were accommodating and friendly during your experience. Thank you for this positive feedback!
Presented timely for meeting
Presented timely for meeting. Good communicator on all offerings. Value presentation to close sale.
December 2, 2025
Reply from Empire Today
Anthony Tabasco, we're happy to hear that your sales appointment was timely and informative. We appreciate your feedback. Thank you!
Time to refresh
I called Empire and right from the beginning I recognized their professional and courteous service.
The home appointment was made in a timely manner. The sales person on time and courteous.
The installers were phenomenal! They arrived on time, neat.skilled and very kind. The billing department was accurate and prompt. I am thrilled with my new fresh carpet.
November 30, 2025
Reply from Empire Today
Phyllis Apps, we appreciate you sharing your experience. We are happy to hear that you received professional, courteous service and that you are thrilled with your new carpet. Thank you for your positive feedback!
Cristian was great
Cristian was great! I have 4 pups and he was so east going with them. It was quick and he totally helped me pick out the best flooring for my place (with the pups too)
November 27, 2025
Reply from Empire Today
Lorraine DeFelice-Monge, we're happy to hear that the experience was great! It's wonderful that the flooring selection process was quick and easy. We appreciate your feedback.
Good salesmen knows his job
November 30, 2025
Reply from Empire Today
Rita Pinder, we're glad you had a positive experience with our team; we appreciate your feedback and are grateful for your recognition.
Your agent seemed knowledgeable and…
Your agent seemed knowledgeable and caring. My problem is, I am still waiting for an estimate with a total breakdown of what would be done in the cost.
November 18, 2025
Reply from Empire Today
Mary Anne Gertson, thank you for sharing your feedback. Empire Today is an all-inclusive company; therefore, we do not provide breakdowns of our services. If you’d like to discuss your quote further, we’d be happy to review it with you. You can contact us at customerexperience@empire-today.com.
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