Emporia Research Reviews 

294
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Consumers frequently mention that the platform offers engaging surveys, smooth processes, and prompt payments for their professional insights. People also appreciate the helpful staff, interesting discussion topics, and the clear communication maintained throughout every project. Many users feel that participating is straightforward, rewarding, and well-suited for sharing their industry expertise. Some reviewers were not happy with delayed payments and a complete lack of response from customer support when seeking assistance. A few participants also noted difficulties regarding screener questions, finding it frustrating when they did not qualify after spending time.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting engaging surveys and a seamless process from... See more

Payment

Customers consistently note positive experiences with payment, highlighting that payouts are prompt and... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing mixed levels of satisfaction. Many... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and transparent.... See more

Service

Clients share positive opinions on service, highlighting a seamless project management experience. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While occasionally the platform can be a little buggy or complicated, I've had very positive experience with Emporia Research. Been able to add expertise on some interesting topics, and have found sta... See more

Company replied

Rated 4 out of 5 stars

I have been a member at Emporia Research for over a year. The surveys presented are thoughtful and I feel like I'm able to provide real insights to the surveyors. I've been able to share my experience... See more

Company replied

Rated 4 out of 5 stars

I have completed many surveys and have been paid for each one. It usually takes less than a week to receive compensation. I have been part of several survey apps over the years, and Emporia by f... See more

Company replied

Rated 4 out of 5 stars

Legit surveys that actually pay—fair compensation for time spent. Main downside: it's mostly automated, so reaching staff via email can mean slow responses.

Company replied


Company details

  1. Market Researcher

Written by the company

Innovative B2B companies, along with the agencies and consultancies that support them, rely on Emporia for sourcing LinkedIn-verified B2B respondents for their research studies. The award-winning Emporia platform accommodates both qualitative and quantitative research methodologies globally, bringing unprecedented new accessibility and reach to B2B data collection.


Contact info

4.2

Great

TrustScore 4 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(294)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Multiple times they scam you

Multiple times they scam you, many times I have successfully completed the survey . But they report you are not qualified and don’t compensate you.
There is no way to reach customer support or so!
They need to be shut down.

August 7, 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Psy, we’re sorry to hear you’ve had this experience. We want to clarify that Emporia does not withhold payment for successfully completed and approved research participation.

If you believe you completed studies for which you were not compensated, we’d like to review them. Please contact us at support@emporiaapp.com with your full name, the email associated with your account, and the studies in question. Our team can review your participation history and determine exactly what happened.

We also want to clarify that our Support team is available through that email address, and we’re happy to help resolve any legitimate outstanding payment issues.

Rated 5 out of 5 stars

A Refreshing way to earn!!!

I've been currently doing research studies with them for maybe the past 3-4 months and i've been having a great time. Most of the surveys are very simple and to the point.
I have worked on my cell, computer and off site on location with all experiences good!!
Very professional staff and always fast with the payouts!!!
Definitely recommend working with them if you have the time!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

I recently participated in a study…

I recently participated in a study conducted by Emporia, and it was a great experience from start to finish. The team was professional, clear in their communication, and genuinely interested in hearing honest feedback. It’s refreshing to see a start-up that truly values user input and takes it seriously.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

I recently participated in a study…

I recently participated in a study conducted by Emporia, and it was a great experience from start to finish. The team was professional, clear in their communication, and genuinely interested in hearing honest feedback. It’s refreshing to see a start-up that truly values user input and takes it seriously.

I’m excited to see how Emporia grows — their mission and approach are thoughtful and innovative. I highly recommend supporting them and participating in their future initiatives if I get the chance!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I recently participated in a study with…

I recently participated in a study with Emporia and had a fantastic experience. The team was friendly, clear with their communication, and genuinely interested in hearing honest feedback. It felt like my input mattered, and the whole process was smooth and professional from start to finish.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scam to get free information

Scam to get free information. I have spent 30 minutes after qualifying for a survey, for them to later tell me they received too many responses and mine wont be considered. Don't waste your time, they will get the data from you and then come up with an excuse to never pay you.

April 25, 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi there, we’re sorry to hear about this experience. Spending that much time on a study only to be told afterward that your response wasn’t accepted is understandably frustrating.

To clarify, Emporia is the technology platform connecting participants with research studies, while our research clients set the qualification criteria, quotas, and ultimately determine which responses they accept.

That said, we’d like to look into this specific study and understand what happened. Please contact support@emporiaapp.com with your full name, the study you participated in, and the approximate date, and our team will be happy to review it.

Rated 1 out of 5 stars

Although it is possible to obtain some…

Although it is possible to obtain some seemingly generous rewards on this website, this website should be one that exploits the labor achievements of its members, because it frequently prompts that the questionnaire results are invalid.

October 10, 2024
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Christina, we’re sorry this has been your experience. We want to clarify that Emporia does not invalidate responses in order to avoid paying participants. Our research clients review survey responses and may reject them for specific quality or eligibility reasons, while Emporia advocates for our participants when we believe a response has been unfairly rejected.

If you’ve had multiple responses marked invalid and believe they were rejected incorrectly, please contact support@emporiaapp.com with the studies in question. We’d be happy to review them and take a closer look at what happened.

Rated 1 out of 5 stars

The survey disqualification system on…

The survey disqualification system on this website is flawed. My friends' account bans are also a major red flag.

April 18, 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Andrew, we’re sorry to hear you’ve had concerns with the qualification process. Each study has different eligibility criteria set by our research clients, so unfortunately receiving an invitation doesn’t always mean you’ll qualify.

Regarding account restrictions, we take those decisions seriously and review accounts individually based on activity on our platform. If you believe your account or a specific study was handled incorrectly, please reach out to support@emporiaapp.com with the details and we’ll be happy to take a look.

Rated 1 out of 5 stars

This website is far from friendly.

I'm fed up with this website. My surveys are constantly being rejected, and my friends' accounts were unjustly banned.

April 19, 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi there, we’re sorry to hear you’ve had a frustrating experience. Survey responses can be rejected by our research clients for specific eligibility or quality reasons, but if you believe your responses have been rejected incorrectly, we’re happy to review them.

Account restrictions are also reviewed individually and aren’t based on another participant’s account or experience. Please reach out to support@emporiaapp.com with the studies you’re referring to, and we’ll be happy to take a closer look.

Rated 5 out of 5 stars

Quick and easy

Quick and easy.

For people complaining about being disqualified, that’s the way surveys work. They find someone close to what they need and ask additional questions to ensure you are what they need. That’s how the vet people which is much better than the traditional way of a firm calling you to set up a call, waisting an hour on the phone with a screener, only to wait days to be told you dont qualify.

April 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look