Emporium of Cool Ltd Reviews 

149
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This is my first time using this company and their service was fantastic, kept me updated on my order and packaged it very well, would definitely buy from them again

Rated 5 out of 5 stars

I have used Emporium of Cool for a few years now to collect my figures and collectables. I always find the pre-order system to be easy to use and the communication is excellent. The prices are... See more

Rated 5 out of 5 stars

Just received the Dredd/Death Hiya toys SDCC exclusive from Emporium of Cool. Top service, protected fantastically with a cardboard box and shed loads of bubble wrap, you can tell care has been taken... See more

Rated 5 out of 5 stars

Honestly can’t thank Ian enough at Emporium of Cool for keeping me updated on my orders, instead of having to chase updates up yourself with most other companies. Would 100% recommend to anyone wantin... See more

Company details

  1. Collectibles Store
  2. also in
  3. Figurine Shop

Written by the company

Emporium of Cool supplies UK customers with an awesome range of action figures from manufacturers around the world. We focus on items inspired by the amazing world of comics, film, tv and games!


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

All reviews

(149)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great first experience

This is my first time using this company and their service was fantastic, kept me updated on my order and packaged it very well, would definitely buy from them again

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great store

Managed to find limited remaining stock of the Amazing Yamaguchi symbiote after foolishly not preordering in time! Emporium of cool offered a flawless buying experience, good price, good communication, fast delivery and secure packaging. Highly recommend!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Why use anyone else?

I have used Emporium of Cool for a few years now to collect my figures and collectables.

I always find the pre-order system to be easy to use and the communication is excellent. The prices are also very fair.

Every order is logged correctly and I am alerted when dispatching a parcel.

I'd never go anywhere else for my collectables!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Another excellent experience :)

Another excellent experience :)
Purchased a Godzilla figure on the 15th June and he arrived on the 17th! Packed with packing peanuts, box and figure in perfect condition. Highly recommend buying from here!

Thank you :)

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Emporium of Cool are just 👌🫶😘🤌

Customer service and communication is simply second to none. I run out of superlatives to describe Emporium of Cool they're just
👌🫶😘🤌
Guaranteed excellently packaged deliveries every time.
The option of the payment plan is just icing as everything is paid ready for delivery with no balance invoices dropping, just the Inbound Delivery Advice email then the Shipping Advice.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service and packaging so secure, even included the Packers name! Updated regularly and the messages very friendly, no question was a hassle to them. Would 100% recommend this company.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

The Collector’s Top Pick

As an avid collector who has sourced figures from countless vendors over the years, I can confidently say that Emporium of Cool is in a league of its own.

While I’ve had mixed experiences elsewhere, this shop is consistently top-tier. Not only is their selection perfect for my collection, but the customer service is unmatched. Iain is incredibly friendly and remarkably quick to respond to inquiries at any hour.

I truly hope to be a loyal customer for years to come—they are simply fantastic.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service everytime! *****

I've received 5* service during every purchase I've made at Emporium of Cool. They are always speedy to dispatch items, which are packaged up impeccably and excellent to communicate with if I ever have a query. When contacting via email, Ian is always happy to help, supply updates and quick to respond.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great prices, great service, great communication and shipment was well packaged and quick. Will definitely be buying from them again. Thanks!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

This is heavy

This is heavy
You are best company I never seen in my life
Amazing staff, kindness, and the purchase is safe and clean
Thanks for the back to the future train part 3

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend these guys enough

I cannot recommend these guys enough. If they have it, it'll be cheaper than anywhere else, if you buy it, it'll be packed with care and dispatched quicker than you thought possible.
Try them, you won't regret it and probably be back for more!

April 8, 2026
Unprompted review

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