xtremely disappointed with EmPrada. The quality of the clothing feels cheap and nowhere near what you’d expect for the price. To make matters worse, their return policy is unbelievably restrictive — e... See more
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See what reviewers are saying
Their styles feel really unique, and I always get compliments when I wear their pieces. This was already my fourth order, and I have been happy every time. Also, Samantha from customer service was ama... See more
Unless you read fine print, wouldn't know you can't return for your money. It is only store credit. It says they run true to size, they do not. I am sized out now and don't know how to spend that mone... See more
I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return po... See more
Company details
Written by the company
Emprada is a fashion brand focused on delivering elevated, statement pieces designed to make women feel confident, feminine, and unforgettable. We specialize in occasion-driven styles—from sculpting dresses and elevated essentials to standout evening looks—designed with attention to fit, structure, and detail. Our goal is simple: create pieces that not only look beautiful, but feel premium the moment you put them on. If you ever need assistance, our support team is always here to help.
Contact info
United States
- www.emprada.com
2.6
Poor
81 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give this company a 0 I…
If I could give this company a 0 I would. The clothing are poorly designed and so is the customer experience/service. Placed order and it did t work out . They only offer store credit . Before I knew this was the return policy I placed a new order and was advised of this . Asked to cancel before order was shipped and they shipped anyway. I have shipped both orders back and they won’t refund me . Would not recommend!!! Buyers shop elsewhere!!
May 13, 2025
Unprompted review
Reply from Emprada
Hi Shannon,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating this situation must have been, especially regarding the cancellation request and return outcome. We aim to process orders efficiently, but we recognize how important it is to address cancellation requests before shipment whenever possible.
We also understand your concerns regarding product design, customer service, and our return policy. This is not the experience we want our customers to have.
We would appreciate the opportunity to review both of your orders and ensure everything has been handled correctly. Please reach out to us with your order numbers so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Horrible company they don’t credit you…
Horrible company they don’t credit you when you return something check my account ind give my money back
June 24, 2025
Unprompted review
Reply from Emprada
Hi Misleidy,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there is confusion around returns and credits. We want to ensure that all returns are processed correctly according to our policy, and that customers receive the appropriate outcome.
We would appreciate the opportunity to review your account and make sure everything has been handled properly. Please reach out to us with your order number so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Do not order from them
Do not order from them! Horrible customer service and no refunds. Clothing is cheaply made and expensive
May 1, 2025
Unprompted review
Reply from Emprada
Hi Gabriela,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We are disappointed to hear your concerns regarding product quality, pricing, and customer service, as this is not the standard we aim to provide. We take feedback like this seriously and are continuously working to improve both our products and overall customer experience.
We also understand your concerns regarding our return policy and recognize that it may not align with every customer’s expectations.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you again for your feedback.
– Emprada Team
You better hope you like it
The dress was made well but a terrible fit for the breast area. Not cheap by all means. No refunds. They will only give store credit. And you pay for the return! Which is fair. Not refundable is absolutely ridiculous. Not used. All tags on it. I will have to choice to use my store credit but never again moving forward.
March 4, 2025
Unprompted review
Reply from Emprada
Hi Christina,
Thank you for your feedback. We are sorry to hear the fit in the bust area did not work for you.
We appreciate your note regarding the quality, and we understand how frustrating it can be when the fit is not right, especially when the item is otherwise as expected. Fit can vary depending on the design and structure of each style, and we are continuing to improve our sizing guidance to better support this.
We also understand your concerns regarding the return policy. While our policy is outlined on our site, we recognize it may not always align with every customer’s expectations.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you again for your feedback.
– Emprada Team
Very bad experience.
Very bad experience.
If you want to have a bad experience go and buy from this terrible store.
January 22, 2025
Unprompted review
Reply from Emprada
Hi Beatriz,
Thank you for your feedback. We are sorry to hear that you had a bad experience.
This is not the standard we aim to provide, and we take feedback like this seriously. We are continuously working to improve both our products and overall customer experience.
We would appreciate the opportunity to understand what went wrong and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Be careful- cheap clothes
Ordered 3 items of the emprada website. When I received the items the material was cheap and the items didn’t fit well. The size guide they provided is off. Everything was too big. I contacted customer service about the returning and they were unaccommodating and rude. The return policy is extremely strict so be careful- you’ll be stuck with store credit to a company with poor quality clothes.
January 22, 2025
Unprompted review
Reply from Emprada
Hi Nicole,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how disappointing it is when both the fit and material do not feel right, especially when relying on a size guide. We take this seriously and are continuously working to improve our sizing accuracy and product quality.
We are also sorry to hear about your experience with our support team. This is not the level of service we aim to provide, and your feedback has been noted internally.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you again for your feedback.
– Emprada Team
This store is horrible store only…
This store is horrible store only credit no money back horrible return policy even though you pay extra $3.99 for easy returns but they don’t tell you is it no money back store credit only!!
December 27, 2024
Unprompted review
Reply from Emprada
Hi Annemarie,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating this can feel, especially when expectations around returns and the Return Protection option are not as clear as they should be. Clear and transparent communication is very important to us, and we are sorry if this did not come across during your purchase.
We also want to clarify that the Return Protection option is designed to make the return process easier, but we understand how important it is for customers to fully understand how returns and refunds are handled before placing an order. Your feedback helps us improve how we communicate this.
Please reach out to us with your order number so we can review your case and assist you further.
Thank you again for bringing this to our attention.
– Emprada Team
This company sucks the return policy…
This company sucks the return policy stinks. I bought the Hassle Free Returns+package Protection x 1 I paid for it and I don’t even know why I need to return the dress. I’m one day over the limit days of the return, but I couldn’t even mail it out on Christmas because post office isn’t open and they counted that as a day don’t shop from this online store, they stink…
December 26, 2024
Unprompted review
Reply from Emprada
Hi Sandra,
Thank you for your feedback. We’re sorry to hear about your experience.
We completely understand how frustrating this situation must have been, especially with the timing around the holiday. We recognize that circumstances like post office closures can make return deadlines more difficult, and we appreciate you bringing this to our attention.
We also understand your concerns regarding the Return Protection option and want to ensure it’s providing the value and clarity customers expect.
We’d appreciate the opportunity to review your order and see how we can assist you further. Please reach out to us with your order number, and our team will take a closer look.
Thank you again for your feedback, it helps us continue improving.
– Emprada Team
DONT shop here
DONT shop here. They only offer a store credit for returns and I bought a purse and they are telling me it's a final sale. I asked where that is noted at checkout so the customer is aware- and it's not. They told me it's on the website but on the return policy page, making me feel like it's my fault for not doing extensive research prior to shopping on their website. Love how the blame somehow always goes back to the customer.
December 23, 2024
Unprompted review
Reply from Emprada
Hi Blake,
Thank you for your feedback. We’re sorry to hear about your experience.
We understand how frustrating it can be when return eligibility isn’t as clear as expected, especially at checkout. Clear communication is extremely important to us, and we’re sorry if this did not come across in your experience.
We also want to clarify that it’s never our intention to make customers feel at fault. Your feedback is taken seriously, and we’re continuously working to improve how we communicate policies across our product pages and checkout experience.
We’d appreciate the opportunity to review your order and provide further assistance. Please reach out to us with your order details so we can take a closer look.
Thank you again for bringing this to our attention.
– Emprada Team
I am in LOVE!
I got a sequin dress for my bday and I got sooo many compliments! I felt amazing! it was the perfect fit and design! it's definitely one of my fav places to shop for cute dresses.
November 21, 2024
Unprompted review
Happy customer
Purchased 2 dresses and both were amazing. very helpful customer service. Thank you
December 6, 2024
Unprompted review
Reply from Emprada
Hi Francisca,
Thank you so much for your kind words. We are so happy to hear that you loved both dresses and had a great experience with our customer service.
We truly appreciate your support and look forward to having you shop with us again.
– Emprada Team
My experience with Emprada went very…
My experience with Emprada went very well. First, I placed an order and mistakenly left my apartment number out causing delivery issues with the USPS. They marked as returned-to-sender and then a day later as delivered, therefore the package was now missing. Emprada’s customer support was able to allow me to have store credit to replace the missing item and send another package out to me with complimentary express shipping. I got the help I was not expecting. Thank you for making my holidays much better.
December 7, 2024
Unprompted review
Exceptional customer service is…
Exceptional customer service is EVERYTHING. Customer Support goes beyond the limits to ensure customer satisfaction.
December 4, 2024
Unprompted review
Amazing dresses
Emprada is a great site. I feel most items are perfectly priced and some are actually a great deal. I bought a snake print dress that people thought was a $400+ dress when it was actually only $80. You can def get that luxury look at a bargain!
November 28, 2024
Unprompted review
Reply from Emprada
Hi J. Neal,
Thank you for your feedback. We are so happy to hear that you loved your dress and felt it delivered that elevated look at a great value.
We truly appreciate your support and hope to have you shop with us again soon.
– Emprada Team
bday dress was amzinggg
I ordered a dress for my bday and got it just in time with overnight shipping. I saw it on IG and the moment i saw it, i bought it! highly recommend this shop
November 26, 2024
Unprompted review
Reply from Emprada
Hi Rebecca,
Thank you so much for your kind words. We are so happy to hear your birthday dress arrived on time and that you loved it.
We truly appreciate your recommendation and hope to be part of your next special occasion as well.
– Emprada Team
super grateful for finding this site
Have shopped here for years! nice clothes and amazing CS rep Amanda, she was great!
November 19, 2024
Unprompted review
Super impressed
Great styles @ affordable price. Nice clothes for every occasion and the best selection for a plus size woman like me!
November 26, 2024
Unprompted review
Off to a bad start...but quick ending
The return policy of this company is not advantageous unless the outfit you purchase fits similarly to how it appears on their models. Additionally, their shipping process is notably slow; for instance, a recent order from Shein arrived more quickly than one from Emprada. The return process takes approximately 14 days, which poses a challenge if you need an outfit within a specific timeframe. In hindsight, I wish I had researched their return policy more thoroughly before making my purchase. Now, I find myself needing to locate an outfit that accommodates my body type, looks appealing, and is worth the investment.
While their hassle-free return protection is a valuable option given the circumstances, improvements are necessary in both the delivery timeframe and the return process. Their accessories are decent, but overall, I do not foresee myself making another purchase from this retailer.
Placed my order on November 5th, sent an email inquiring about the status of my order on November 11th. Order arrived on November 14th.
November 3, 2024
Unprompted review
Reply from Emprada
Hi Jazmine,
Thank you for taking the time to share such detailed feedback, we truly appreciate it.
We’re sorry to hear that your experience with both fit and timing did not meet your expectations. We understand how important it is for an outfit to arrive on time and fit as expected, especially when it’s needed for a specific occasion.
We also appreciate your comments regarding our return policy and timeline. While we aim to be transparent with our policies, we recognize that the process and timing may not always feel as convenient as it should, and we are continuously working to improve both delivery speed and the overall return experience.
Since your purchase, we’ve made improvements to help customers choose the right fit more confidently, including enhanced sizing guidance and fit insights based on customer feedback.
We’re glad to hear you found some of our accessories to your liking and we truly value your balanced perspective.
If you’re open to it, we’d be happy to take a closer look at your order and assist further. Please feel free to reach out to us with your order details.
Thank you again for your feedback — it helps us continue to improve.
– Emprada Team
Part of the pleasure of shopping online…
Part of the pleasure of shopping online it to be able to buy, try and have the ability to return without expecting to be LOCKED INTO A STORE CREDIT. DO NOT ORDER FROM THIS COMPANY, unless you expect to find something that will satisfy you because they will not return your money. Good luck finding something that will fit just right with the sizing they offer. Shame on a company to operate this way.
November 12, 2024
Unprompted review
Reply from Emprada
Hi Maggie,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how important flexibility is when shopping online, especially when it comes to returns and finding the right fit. We recognize that our policy may not align with every customer’s expectations, and we appreciate you sharing your perspective.
We are also continuously working to improve our sizing guidance to help customers choose the right fit with more confidence.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
I should have read the return policy
I should have read the return policy. I do not do business with companies that will only offer an exchange. That should be illegal. The outfits I purchased were too small and they were expensive. They were very nice, however, I can't wear them and I really need my money back. I can't afford to pay for something I can't use, and I do not want to do any business with this company ever again. Also, they take over 24 hours to respond to emails and that's frustrating, but it's the only way to contact them.
November 5, 2024
Unprompted review
Reply from Emprada
Hi C T,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when items do not fit as expected, especially when it impacts your ability to use them. We also recognize your concerns regarding our return policy and response times, and we appreciate you sharing this with us.
We are continuously working to improve both our sizing guidance and customer support experience to better serve our customers.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
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