Very quick shipping, had a great experience from beginning to end. Most of all love the quality of my boots. As a first time EMU customer these boots are waaaaaaay better than my uggs. Purchased a sec... See more
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Review summary
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Got these slippers as a gift for a frien d -- she absolutely LOVES THEM! The furry sheepskin is yummy and craftsmanship exceptional. Love the tie-dye coloring, orange to blue/purple is so unique and l... See more
So easy to order , check sizing a breeze . Checkout fast and efficien. Postage was amazing , updates notifications from time of purchase till delivered to the door. Product !!!!! The absolute best ,... See more
I am on my second pair of Emu boots - they are fabulous and the warmest most comfortable boots I have ever worn. Sadly there was a fault with the zipper and Emu dealt with my issue in an extremely p... See more
Company details
Written by the company
Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.
Contact info
73 Leonard Street, London, UK, EC2A4QS, London, United Kingdom
- +44 (0)207 713 2080
- onlinesupport_uk@emuaustralia.com
- www.emuaustralia.com
4.7
Excellent
912 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 24 hours
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Love these slippers
Love these slippers. So comfortable. Padding is fantastic. They arrived quickly too.
June 7, 2026
Unprompted review
Deceptive sales practices
Deceptive sales practices:
I bought slippers online. Too small, so I emailed asking if I could return them for a larger size, and in any color. They responded:
"We are happy to say that the Platinum Esperence slippers-size 11 are still available in Charcoal and Chestnut. We are more than happy to exchange your recently purchased item; however, we will need you to send the item..."
Since I bought a sale item they sold me a $10 shipping label. After they received the item, they sent me an email saying they can't exchange for other colors. They didn't send back the original slippers, so I assume they restocked them so they can make more money, while also cashing in on added shipping fee margins.
Update following response: While Emu said I could change colors and sizes, their email response said otherwise, directly contradicting all other emails. Very confusing and frustrating experience
May 21, 2026
Unprompted review
Reply from EMU Australia
Hi Michael, I am sorry to hear about your experience. We looked into your case with our USA office and recognise the mistake and today they refunded you the $10 shipping label fee. Sorry for the mistake. You should also have been able to exchange for another colour under our policy, it may have been that in your style / colour and size we didnt have another colour available given it is end of season. Thanks Michael
I love Emu products
I love Emu products, they are always high quality, great fit, look fashionable and are super comfy! The shipping is quick and they have great sales for quality items. Highly recommend Emu products.
June 1, 2026
Unprompted review
Fast shipping great product
Fast shipping great product, I love my scuffs and would definitely buy again.
June 5, 2026
Prompt solution to my problem
Your prompt solution to my problem was better than I had expected. Thank you.
June 4, 2026
Unprompted review
Excellent Quality
So far, my experience has been good. Mostly I am impressed with the quality of these slippers. And I received them in a very timely manner.
May 21, 2026
Unprompted review
Excellent boots
Very happy with my Emu boots. They arrived really quickly, the sizing guidance was spot on, and they are both good sturdy and SUPER comfy and warm with lovely quality sheepskin. Can’t wait to wear them post surf / cold ocean dips this winter.
May 20, 2026
Unprompted review
Quality Plus
My purchase experience was hassle free and I was kept informed as my order progressed. Delivery was extremely fast and efficient. I was thrilled to receive my purchase and very happy with the quality. This is my second purchase from Emu, and definitely not my last!
May 30, 2026
Fast delivery of quality product.
May 31, 2026
Great service
Great service, great updates on order, arrived when they said it would. Most importantly great product, very well made.
May 22, 2026
Unprompted review
My last pair of EMU uggs finally needed…
My last pair of EMU uggs finally needed replacing. I decided to get a lower ankle style slipper this time.
I love the colour. I love most though that they’re Australian made.
May 12, 2026
Unprompted review
Great service and product
May 26, 2026
Love these ugg insoles
Love these ugg insoles. Literally like buying new ugg boots.
May 24, 2026
Unprompted review
First time ordering from this company
First time ordering from this company. I love these sandals, they have to be one of the comfiest sandals i have ever owned. The leather is buttery soft and a pleasure to wear
May 8, 2026
Unprompted review
Emu staff was very quick to respond and…
Emu staff was very quick to respond and very helpful with my inquiry. Their products are the best! So far I have purchased for my mom 2 pairs of the platinum mintaro, my daughter one pair of mintaro, I just ordered 2 more pairs of mintaro black ones one pair for my sister and one pair for me and my sister ordered herself a while ago the stinger micro and for my husband I bought a pair of platinum hume. Yep we love the Emu footwear!!!!!
May 18, 2026
Unprompted review
We had to change sizes and the team…
We had to change sizes and the team were very helpful even though our original colour was out of stock in the next size
May 20, 2026
Unprompted review
This was a gift
This was a gift. Ordering was straight forward and my daughter loves the slippers
April 15, 2026
Unprompted review
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