Enact Conveyancing Reviews 

13,590
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company, praising the efficient and hassle-free service provided by helpful and professional staff. The user experience, particularly with the online portal and tracking services, is often described as straightforward, offering clear and regular updates. Many appreciate the quick response times and efficient query handling, ensuring a smooth process from beginning to end. However, some customers mentioned poor communication, such as ignored emails, lack of callbacks, or conflicting information, which sometimes led to delays. A few people also found the online portal confusing or messy, and some noted concerns regarding staff knowledge or overall efficiency.

What people talk about most

Service

Users describe positive interactions with service, highlighting its professionalism, efficiency, and clear... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Customers generally report positive experiences with the user experience, often describing the process as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the clear communication and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more

Company replied

Rated 5 out of 5 stars

Santander made switching my mortgage so easy! Their on-line tracking service is excellent - keeps you up to date at every step. Staff are really receptive and genuinely want to help. General comm... See more

Company replied

Rated 5 out of 5 stars

Throughout the whole conveyancing process and being assigned an agent such as Donna Hames, has proved to be a great control & experience from both Donna & ourselves, If Donna ever had any doubts she... See more

Company replied

Rated 5 out of 5 stars

Its not everytime that you can say that you've have a great conveyancing experience. However, in this case (with Enanct) it is apt. Right from start to finish the case was handled really well: every q... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer

About Enact Conveyancing

Written by the company

  • 20+ years of conveyancing experience
  • Available 8am until 8pm – we work around your lifestyle
  • Get real-time updates online to track your sale/purchase
  • Join over 2 million people who have completed their transactions with Enact
  • Receive a fast, reliable and stress-free conveyancing service

Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.

Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.

Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.

We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.

Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.5

All reviews

(13,590)

1,818 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication and update of…

Good communication and update of progress,also solutions .
Thank you for your support

July 3, 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Mr J Gallagher, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

A great conveyancing experience

Its not everytime that you can say that you've have a great conveyancing experience. However, in this case (with Enanct) it is apt. Right from start to finish the case was handled really well: every question answered promptly, every step executed transparently and every call handled professionally. I would definitely have no hesitation in using them again and also recommending to friends and family. Thanks Callum and team!

June 30, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning Sam, thank you for your excellent feedback, I'll also pass your comments onto Callum. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very good service

Very good service, the people are efficient and very responsive. The portal platform is very good also and notncomplicated, whuxh helped me in keeping my documents today her and knowing where everything is.

July 2, 2026
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Reply from Enact Conveyancing

Good Afternoon Jay, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Trust Worthy and professional

I am pleased with the level of professional conduct in the just concluded remortgage Hence 5 stars to Enact. From start to finish Enact of the whole process, Enact was on point, I got informed on and along the whole process, they were patience to listen and have a conversation, give professional unbiased advice, and complete the process as they said they would, No stories, no fluffing about. For this, they earn my trust. Well done Enact, and thank you to all Enact staff for your great service - Keep up the good work.

July 1, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon Chukwuka Marcellinus, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, got the job done with no hassle or issues. Very happy

July 1, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning Jack Lawley, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very smooth process

Very smooth process, kept up to date at every stage. Was able to call and use chat service to get answers quickly. Highly recommended

July 1, 2026
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Reply from Enact Conveyancing

Good Morning customer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Made simple

Lisa and the entire portal platform made everything so easy. Highly recommend.

July 2, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning Matthew Mann, thank you for your excellent feedback, I'll also pass your comments onto Lisa. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 4 out of 5 stars

Customer service team quick response.

Although the process took longer than expected the Enact customer service team have reached out and all issues have been resolved.

July 2, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning Patrick Bell, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie

Rated 5 out of 5 stars

Timely communication. Good customer service

Timely communication. Easy to contact & clarify doubts. Overall the whole experience was smooth & hassle free.

May 15, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning Anish, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Great service from Enact Conveyancing

Great service from Enact Conveyancing. When changing the name on my mortgage, they were very efficient and responded quickly whenever I had any enquiries. The process was smooth and well handled. Highly recommend.

June 30, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning Gokul Thapa, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Smooth and professional service

Whole process was smooth and very professional for which I am grateful. Thank you all for making this possible.

July 2, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning T R, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The whole conveyancing process was smooth, efficient, and stress-free. Communication was clear throughout, the online portal made it easy to track progress, and any questions were answered promptly. I would happily recommend Enact Conveyancing to anyone looking for a professional and reliable service.

July 2, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning Andrew Brown, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Enact throughout my conveyancing process. The entire transaction was handled professionally and efficiently, and I was kept informed at each stage. The online portal was straightforward to use, making it easy to upload documents, track progress, and stay updated.

Whenever I had questions, the team responded promptly and explained everything clearly, helping to make what can often be a stressful process much more manageable. Completion took place smoothly, and I felt confident that my case was being handled with care and attention throughout.

I would happily recommend Enact to anyone looking for a reliable and professional conveyancing service. Thank you to the whole team for making the process as seamless as possible.

Special mention to Pheobe who handled my case throughout. Many thanks.

July 2, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning gihan jirasinghe, thank you for your excellent feedback, I'll also pass your comments onto Phoebe. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 4 out of 5 stars

Seamless remortgage process

Throughout the conveyancing process case update was provided through Enact portal and it was seamless process.

July 2, 2026
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Reply from Enact Conveyancing

Good Afternoon Bazooka, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent work

Excellent work

July 2, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon NANDAN SADAVARTE, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 4 out of 5 stars

Was very helpful setting up my new mortgage

Was very helpful at every step of the process, setting up my new fixed term mortgage,couldn’t ask for more, thankyou

July 2, 2026
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Reply from Enact Conveyancing

Good Afternoon Chris Green, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Everything goes smoothly from start to…

Everything goes smoothly from start to completion. The tracker system really works for me. Excellent support from the staff, they have really helped to make the process of my remortgage as easy and quick as possible. I really appreciate it!

June 29, 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon feng zhou, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Recommend for a simple remortgage.

Easy, efficient and stress free. Can definitely recommend for a straight forward remortgage.

July 2, 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Dale, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Good experience can see what was going…

Good experience can see what was going on every stage .

July 2, 2026
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Reply from Enact Conveyancing

Good Afternoon Miss N A Hillyard & Miss A J F, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very good service

Very good service, I could get hold of them they would call me much appreciated. Very friendly staff all went very well and smoothly..

July 2, 2026
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Reply from Enact Conveyancing

Good Morning Mr Liam Johnson & Miss Clare C, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

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