Encore Golf Balls Reviews 

165
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Bought some titelist solo golf balls absolutely love them great delivery and fantastic price. Looking to order again but website now says pvt and won't load

Rated 2 out of 5 stars

Had a issue with delivery which was either down to bad labels from royal mail or encore. The support team wanted none of it and where so quick to blame myself and never once wanted to work with to... See more

Company replied

Rated 2 out of 5 stars

Ordered 20 Titlest pro V1 golf balls, advertised as “ALL Pearl / A grade”. 0 out of 20 are Pearl All of the others are heavily marked. Some discoloured. Difficult to argue many of them are e... See more

Company replied

Rated 5 out of 5 stars

Ordered some Grade A Titleist TruFeel balls, 40 well known balls for under £40 delivered next day, other than one that has seemingly sat in mud and is a bit yellow all of the others are pretty much pe... See more

Company replied

Company details

  1. Golf shop

Written by the company

Premium Grade Used Golf Balls


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4.1

Great

TrustScore 4 out of 5

165 reviews

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Rated 1 out of 5 stars

what a let down

Well what can i say on the 12th day from my order being confirmed and paid for they have finally arrived . Customer service nil no answer having sent 5 emails and 1 message ,however the condition of golf balls excellant will i order again, no i do not think so it is a shame used to realible

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

Quality

Don't be put off by "Grade B" - the quality is very good and perfectly usable. I bought 40 grade b v1x...the only issue was the balls had previously been marked. That's it. Nothing else. If anything, it saved me time marking up my balls.

I won't be buying my balls anywhere else.

January 12, 2023
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Many thanks for such a positive review and we are really pleased you are happy with your order
all @ Encore

Rated 5 out of 5 stars

New golfer, first order

Placed my first order during Christmas. As they were closed over the festive period I didn’t get the delivery until January.

Katy at encore was really helpful in keeping me updated and gave a lot of honesty with some of the struggles with shipping during postal strikes. Couldn’t have asked for better customer service.

The balls when arrived came exactly as expected, some great and some worn but still good enough to use for practice. Being a new golfer I don’t think the newest balls will make that much difference as I’ll probably be loosing a few anyway!

Will definitely order from here again. Thank you.

January 6, 2023
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Many thanks for such a positive review. I'm always here to try and help where I can :-) I'm glad you were happy with your order once it arrived and glad you will use us again for future orders

Once again a big thank you from myself and all at Encore
Katy

Rated 5 out of 5 stars

Great condition and value for money!

Very pleased with my 80 balls.
The condition of the balls was 1st class.
At the rate I lose balls I will need more before too long!
I would certainly recommend Encore to anyone that plays golf.
I ordered pearl/A grade, the balls I received looked virtually brand new,
Many thanks.
Ray Gillespie.

October 23, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Huge thank you for such a positive review from all @ Encore
We are really pleased to hear you are happy with your order and will continue to keep using us. We are a small family run business and appreciate to hear this feedback and we try to help all our customers as much as we can possible :-)
Katy

Rated 4 out of 5 stars

Wandering Balls.

I live in South Wales, the 48H tracking no. is showing that my Balls are in Glasgow 6 days after ordering.

Re-edit, I have now received the balls, they took a week to arrive, I didn't have issues with any other RM deliveries from the same date, this was the only order that didn't get to me on time for the golf trip. On inspection the balls are great and i'm likely to order again.

October 5, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi, as per our delivery and returns page which states Royal Mail were on strike on the 30th and 1st of October. Your order was placed on 29th at 16.39 after our office closes. Your order was dispatched on the 3rd October. Due to two days of strikes, there was going to be a back log and I can see your order was delivered on the 7th October. Please be aware tracked 48 is not a guaranteed tracking delivery timeframe as stated on our website. As a company we do try to make it as clear as possible regarding the strike dates and how it is going to affect people's order so, please check our website before placing orders
Many thanks
Encore

Rated 5 out of 5 stars

The pro V1X golf balls arrived in good…

The pro V1X golf balls arrived in good time. I've read all the reviews, good and bad.

The bad reviews I just do not get! With a "lake ball" if you don't expect a felt Mark then you must be from a different planet.

Some of the balls have felt marks on them but that just means I don't need to do that to identify my ball.

On one or two there was the odd scuff mark but, hey! My balls soon get scuffed

I'm totally 200% happy with these.

The only issue I have is that you then advertise 100 Pro V1X's at a great price. If I buy any more golf balls I'll be getting a divorce notice! The upside of course is more golf playing time!

September 21, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

This review has absolutely made my day ha ha hope we don't get you into too much trouble you just need to find a new postal address and hide any evidence of purchases. With such a positive upbeat review this all makes what we do here at Encore for our customers worthwhile. Thank you for such fab feedback and for your custom

Thanks form all @ Encore

Rated 1 out of 5 stars

Slow delivery and poor service.

I placed my first (and last) Encore order on a Monday and paid extra for the "guaranteed next day delivery" option as I had a round arranged for the Thursday. Needless to say, the golf balls didn't arrive in time.
When I asked for an explanation, I was told it was not their fault. They said:

"Once the order leave us it is then in the hands of Royal Mail and their delivery of the order. I can confirm we dispatched your order 24 hour tracked on 19/07/2022. Please not we do state this on our website 24 hour tracked or 48 hour tracked are not a guaranteed tracking time frame although Royal Mail do try to deliver in this time period. Once again that is down to Royal Mail and their delivery timescale "

July 26, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi Ben,
As above was my email reply to you and the same I can only tell any customer. We do state on our website clear for customers to see that the 24 hour tracked and 48 hour tracked are not guaranteed tracking times and we explain this. Royal Mail also state the same on their website. Royal Mail do however try to meet the delivery times but can not guarantee which is frustrating for us as much as the customer when this happens but everyone is made aware through our website. Nobody is at fault as it is all stated black and white but we have fulfilled your order and sent it 24 hour tracked

Really don't want to loose you as a customer but feel this is no fault of ours
Katy


Rated 2 out of 5 stars

Delivery issues and marketing spam

Had a issue with delivery which was either down to bad labels from royal mail or encore. The support team wanted none of it and where so quick to blame myself and never once wanted to work with to appease the issue.

Balls were of ok quality as expected when received.

Quite happily wouldn't use the company again after this support display and unsubscribed to their mailing lists but still received tons of marketing emails regardless.

July 18, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi Alex,
The shipping address you input on your order matched Royal Mails shipping label. And was correct as you confirmed this via email to us.
Stating our support team wanted none of it is incorrect and we are happy to post screenshots of our conversation with you.
The item showed it was in transit to your collection point so we had to await the item showing it was being returned to ourselves before we could do anything.
Thanks

Encore

Rated 5 out of 5 stars

Just had my delivery of vice pro/pro…

Just had my delivery of vice pro/pro plus mix from encore golf and would highly recommend them and Will definitely be ordering again, once these have gone 🤣

July 18, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi,
Thank you for the positive review. Glad to hear you are happy with your order. Big thank you from all at Encore

Rated 5 out of 5 stars

Recently purchased 24 Pearl Callaway…

Recently purchased 24 Pearl Callaway supersoft - delivered next day as requested.

22 of the 24 balls are like new and the other 2 have the tiniest of scuffs on them - brilliant value.

Top quality and will definitely use again

July 14, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi,
Thank you for the positive review. Glad to hear you are happy with your order. Big thank you from all at Encore

Rated 5 out of 5 stars

Good quality A list balls

Good quality A list balls, a few with pen marks but saves me having to mark them 😊will definitely use Encore again 👍

July 14, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi,
Thank you for the positive review. Glad to hear you are happy with your order. Big thank you from all at Encore

Rated 2 out of 5 stars

Purchased 40 mixed brand balls

Purchased 40 mixed brand balls, which was advertised using a decent 'Honma' ball. Received nothing but a mix of Slazenger and Dunlop, which should've been left in the lake they came from. They were also supposed to be Pearl/A condition but 3 of them were only fot for the bin. No response when messaged them either

July 12, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi,
Huge apologies you are unhappy with your order. We have not received a message from your regarding the issue this is the first we have heard about it. If you would like to get in contact with us at support@encoregolfballs.com and send me pictures of the balls you believe should not have been in your order and we can go from there.
Kind Regards,
Encore

Rated 5 out of 5 stars

Incredible Quality

Ordered some Grade A Titleist TruFeel balls, 40 well known balls for under £40 delivered next day, other than one that has seemingly sat in mud and is a bit yellow all of the others are pretty much perfect. Of the 40 only 9 had printed branding but my 10 year old son took a shine to them, the quality for the price is fantastic.

June 22, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi,
Thank you for the positive review. Glad to hear you are happy with your order. Big thank you from all at Encore

Rated 5 out of 5 stars

First go with them. Deeply Impressed!

I heard about these guys VIA James Wiltshire since I been a big fan since 2012. Wanted Volvik Vivids and bulk balls to practice with. Got 65 balls for £46 including NWD Delivery. Ordered Sunday, got them today and got tracking via the Shop App. The pink mix had a nice mix of balls including a Top Flite Bomb WLD Ball! The vivids were in good condition with few blemishes, discolouring and no cuts or severe scratches. Packaging was nice too which was a heavy duty box with bubble wrapping and they threw in some shared discount codes too. I'm really happy and I will be back for more! Shoutout to Gorilla James too!

June 14, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Thank you for such a positive feedback we are so glad you are happy with your order. Makes it all worth while when we gets these big positive reviews from our happy customers. Please spread the positives vibes and glad you will be back

Big thank you from all at Encore
Kate

Rated 1 out of 5 stars

18 emails at 5.18am saying I left…

18 emails at 5.18am saying I left something in your cart. Never again will I visit your site and will be reporting you for harassment!!!

June 11, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

As per my email to you sorry once again this has happened can only apologies once again and this a first we have heard of it happening. Please unsubscribe from our emails and it will all stop I think harassment is a tad extreme
Kind Regards,
Katy

Rated 1 out of 5 stars

Once Bitten:(

Fool for trying this online company.

Goods were not delivered on time by Royal Mail. One Day late.

When they finally arrived the quality of golf balls (titleist tour sport) were generally poor. I would say 30% of my balls are of grade B quality and not Grade A as ordered.

Also I only found two balls out of 40 that were the new version that has the new black line T marker.

Lesson learnt - certainly will not be ordering again.

Buyer beware!!!!!

Since my Review Katy from Encore has replied (see below). It’s very misrepresented as Katy states that Royal Mail try there hardest. This is factually incorrect as I emailed her separately with an article evidencing that “ Ofcom is investigating Royal Mail's
failure to meet delivery targets during
2021-22”

Secondly Katy confirms that I rcd Grade A balls as ordered but Unfortunately this review page does not allow you to upload photos so that potential customers can make there own judgement as to the inferior quality.

Lastly. I think it is appallingly disingenuous of Katy to state here that if I return the product she will issue a full refund. Again customers beware this is NOT factually correct. In her separate email to me it clearly states that the refund is on the product only and not on the postage return costs.

Upon reflection I think the web site need to clearly state that these balls are only suitable for high handicappers who want to submit general play cards and they are not suitable for club competitions.

June 1, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Hi,
Huge apologies you are unhappy with the overall experience with us. We have been in contact with each other via email and I did confirm with you that the tracked 24 delivery option is not a guaranteed 24 hour delivery Royal Mail try their hardest to do so and we do state this on our website under the delivery options we offer. Thank you for sending me the photo of the order you received and I can confirm what you received were our A Grade balls and that is what you order all A Grade. I have emailed you to say please return the order if you are that unhappy and I will refund you for it. Please contact me to let me know what you would like to do. We try our hardest to please all our customers but cannot please everyone we do sell recycled golf balls not brand new balls and we try to make it as clear as possible on our website as to how we grade our balls. The Pearl/A Grade would have been the better option for you. Please feel free to contact me again

Regards,
Katy

Rated 1 out of 5 stars

See my review below posted 27th…

See my review below posted 27th February and subsequent reply 18th March which I only saw recently.
I had given up with Encore but when I read that they say they’ve paid postage back I wrote again and said you’ve posted that you’ve paid me but I’ve received nothing..yes guess what,no reply from them …

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

Had a couple of boxes of balls now, always good quality, what more could you want top brands and good prices.. ignore the bad reviews that make a fuss for no reason.

May 2, 2022
Unprompted review
Encore Golf Balls logo

Reply from Encore Golf Balls

Thank you so much for a fab review we aim to please and mostly we care about our customers and our orders we dispatch. Thank you from all at Encore Golf Balls

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