Endsleigh Reviews 

I called customer service and the representative was very polite, helpful and efficient. It was a pleasantly painless experience. Give him a raise.

Unliveable!! I insured my car with this company in august, with £231 up front then 9 monthly payments to follow that.

My car was being worked on from a mechanic who called out to my house a few times. He had to plug a diagnostic plug into where my black box was so therefor he had to unplug my black box. I received an email from this insurance company saying if it was removed again my insurance will be cancelled. I explained to them that it was a mechanic working on my car and assured them I have never driven my car on the roads without my black box being installed. Note I have just passed my driving text in august and actually felt more at ease knowing I had a black box in so as I I could keep track of my driving skills. My car needed more work in it, mechanic called out again, then they cancelled my insurance even tho I sent them PROOF of my mechanics receipt from working on my car. Then they have a cheek to tell me I owe them £110 two weeks after they have cancelled my insurance due to my car needing fixed. They then couldn’t take the £110 from my account now saying I owe £130 and it’s being sent to debt collectors. I’m sorry but this company is a joke!! If that want to take £130 for me they can take it from the £230 I already gave this company in august when I took my insurance out that would have went towards the last two months of my policy!

Just had a phone call today to say that, due to an error on their part, they had not automatically renewed my car insurance and I'd therefore been driving without insurance for a few days! They then said that they were no longer taking on, 'new' insurance and said that they would put me through to their partner company instead. Needless to say, being horrified at the situation which had happened due to them, I did not want to risk signing up with anyone associated with them. I would definitely not recommended and, in fact, would put people off using them.

Update- I then get an email saying my house insurance with them had expired but I don't have house insurance with them. I then receive a letter from them a couple of days after speaking to them on the phone which states that they were sending the letter as they hadn't been able to speak to me!!!!!!!!!!

Phoned for information and my query was dealt with quickly by a friendly, knowledgeable person.
Excellent service, thank you.

Had a problem with my documents. But after phone call al has been resolved. Very helpful.

Nicola was really helpful and knowledgeable. She was polite and explained everything clearly.

Good service and understanding of our particularly unique situation. Good result overall.

Not really nice…20 min waiting time for conversation…then 16min for 2nd conversation…finally I have cancelled my renewal because was much more expensive then other companies…now you asking me for feedback…
What a JOKE !!!!!

Faye and her colleague were awesome. Thanks

I spoke to Faye and she made my transaction a friendly and pleasant experience. Thank you Faye.

Fay worked efficiently to sort out my request for paperwork.

Very good customer service from the representative I spoke to, and I was not on hold for long.
Disappointed that I had to pay £30 just to inform Endsleigh that my occupation has changed. I understand the fee if I was cancelling or changing the policy, but for simply changing information like this I think it's very unnecessary.

Chat helpful given two chances to match other quotes but over £60 more expensive. Do not like changing suppliers so very disappointed having to leave you.

Awful customer service experience with an abrasive representative. Renewal quote 50% higher than comparison websites. Rang them to cancel and not at all bothered about their price being so much higher.
Never again.

I was very unimpressed when, after trying to get through to Endsleigh last week and continually remaining on hold ( through five cycles) hearing that Endsleigh was recommended by the NUS five times before giving up and trying again later, to be told on Mondaythat my policy had expired and they couldn’t give me a new quote as Endsleigh was not doing motor any more. I was also told that they had been very busy the previous week. I found the refusal to renew as the policy was a few hours overdue, in the circumstances, was astonishing. I felt very sorry for the person to whom I was speaking as it was not his fault.

I just cancelled my landlord’s insurance with them, as I sold the property. I paid the full balance for the remainder of the year. However, I have now had a letter from Premium Credit, complaining about the cancelled payment. Neither Endsleigh nor Premium Credit are making themselves contactable … 32nd in the queue on the phone, while they run their adverts. No reply email! Will never, ever use them again!

Always a professional and competitive service and thank you especially to Fay 👍🏼 So happy and friendly.

Absolutely terrible company. I took out car insurance with them. Their email correspondence is confusing due to poor wording, which led me to believe that my account was being closed on 17 september. It was 8pm on a Friday and I was unable to call them, I panicked and arranged another insurer to take over from the 17th. Only to call Endsleigh on the Monday and be told it wasn't cancelled and in order to cancel it they whacked a load of charges on me. Every time I have called for advice/support, staff have been completely rude, ill mannered and unhelpful. I've now received the final correspondence from them demanding a much larger sum of money to close my account as to what was quoted over the phone. I've been waiting 30 minutes just to make the payment and still 5th in the queue. Crooks. I detest this company.

My daughter had student gadget & contents insurance with Endsleigh in her 1st year at uni. It recently came to renewal time (for year 2) and I rang and paid the full premium over the phone (£350). I then received an email advising that the policy had been cancelled and I owed a further £30!! When I called them it was discovered that the lady on the phone, who took the payment, had made a massive error and the policy had been cancelled by mistake.
However, they apparantly no longer offer new student policies, they just direct everyone to protectmybubble.com, so even though they admitted it was their fault, they refused to reinstate the policy.
My daughter can't take out a protectmybubble.com policy as they only offer cover for gadgets less than 6 months old and they don't offer contents insurance at all.
VERY POOR SERVICE from Endsleigh - they made a mistake and refuse to correct it! BEWARE!!