Eneco Nederland Reviews 

The technissioner is very skillful and helpful. He not only checked the boiler for us, but also told us how to maintain it. We are satisfied with his service.

It was a great experience with Eneco team. They took up my technical questions upfront and with priority and resolved my issue.

Very good, not even a problem so far

Good, het is net begonnen.

Good customor service is very good price is very good. The app is fantastic and paying options is very good

DO NOT GET AN ENERGY OR GAS CONTRACT FROM ENECO PLEASE

I got a contract in june, they could not fulfil it. Simply they never could start giving me electricity or gas, AND NOONE KNOWS WHY. i kept calling their useless customer service that never had any info. Was in limbo for 5 months!!! LITERALLY PLEASE DONT GET A CONTRACT FROM THEM THEY ARE A USELESS SCAM COMPANY this was the worst customer experience of my entire life

Very bad client service, what a joke!

Despite multiple attempts to resolve a major overbilling issue, Eneco has failed to act with the urgency or transparency this situation demands.

I discovered that my heating consumption was overestimated by over 60 GJ across two billing years (Aug 2023–July 2025), despite being absent for 216 days and having valves shut off. My verified meter readings show actual usage of just 18.643 GJ, yet Eneco charged me for 78.166 GJ — resulting in an estimated overcharge of €5,700–€6,000.

I submitted a detailed complaint with complete documentation. Instead of acknowledging the urgency, Eneco told me to “wait 10 working days” — the same response I received the week before: no confirmation, no escalation, no transparency. It is not a minor discrepancy. It’s a systemic billing failure with profound financial impact! I expect: a corrected jaarnota for both years; full reimbursement of overcharged amounts; and future billing based on verified readings, not estimates. Until Eneco takes responsibility and resolves this, I cannot recommend their services to anyone.

1-unfair rates 2-unoptimised system 3- extremely poor customer service

Eneco has no functioning customer service. They are uninformed and not familiar with any problem you bring to their attention. Trying to find out what their specifications are with regards to the installation of an district heating distribution unit is near to impossible. They refer you to other phone number or promise to write an email, yet you can never get a hold of someone and will never receive an email.

Excellent customer service

I contacted the service department for help as I had no hot water for 3 days. I called on my day off to indicate it was an emergency. They refused to put me through to a technician to help me over the phone. Could only schedule a visit on a weekday when I'm working. The service rep hD no empathy for my situation - raised her voice and hung up the phone!!!! Im cancelling my contract. Horrible horrible service!!

Unacceptable. I am trying to cancel my subscription for maintenance as I have sold my house and moved out of the country. Through chat they keep saying that I don’t provide them with the right details, through phone they say they only support English through the chat, asking for a call back-they say they will call within 10 mins, 2 days later no call. The worst experience ever.

Excellent customer service with quick response.

Eneco solves their customer requirements !

Ik kan dit bedrijf absoluut niet aanbevelen, met zulke prijzen.
Toen we overschakelden op een warmtepomp, gaf het bedrijf geen informatie over de ontkoppelingsprocedure. Ze zeiden alleen dat we moesten bellen, en dat er geen apparatuur hoefde te worden geretourneerd. Een maand later eisten ze een heraansluiting. Het bleek dat er een ontkoppelingsprocedure bestond. Ze stuurden een factuur van € 504. Ik probeerde uit te leggen wat de ontkoppelingsprocedure inhield - ik had alles al ontkoppeld: het apparaat was verwijderd, de leidingen waren verstopt - ze konden geen duidelijke uitleg geven over de kosten, ze presenteerden het gewoon als een feit.
In feite kwam hun medewerker langs, verwijderde de handgrepen van hun leidingen en plaatste er een slot op - het duurde allemaal niet langer dan 30 minuten. En daarvoor rekenen ze € 504.
Ik kan dit bedrijf absoluut niet aanbevelen, vooral niet aan degenen die een aansluiting willen. Omdat deze prijzen gewoon absurd zijn in verhouding tot de hoeveelheid werk die wordt verricht en het bedrijf er niet vies van is om er geld aan te verdienen.
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I can't recommend this company at all, with prices like theirs.
When we switched to a heat pump, the company didn't provide any information on the disconnection procedure, they just said to call, they said there was no need to return any equipment. A month later, they demanded to reconnect. As it turned out, there is a disconnection procedure. They issued an invoice for 504 EUR. I tried to clarify what the disconnection procedure was - I had already disconnected everything: the device was removed, the pipes were blocked - they could not provide any clear explanations of the cost, they just presented it as a fact.
In fact, their employee came, removed the handles from their pipes and put a lock on one - it all took no more than 30 minutes. And for this they charge 504 EUR.
I can't recommend this company at all, especially to those who want to connect. Since this pricing is simply absurd relative to the amount of work done and the company is not shy about making money on this.