App mobile fluida e completa. Mappa delle colonnine ben integrata su Android e di facile utilizzo. La ciliegina sulla torta sarebbe il filtro per le colonnine in base al prezzo applicato.
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See what reviewers are saying
E fantastically perche ho trovato una persona che mi aiuta sempre, che la Silvia di pieve al toppo
Company replied
I am from the United States and I do not speak Italian well. Your representative Porzia Gottardo was very courteous and kind and had a lot of patience. I appreciated her help
Company replied
Personale addetto al call center sempre attento e disponibile alle esigenze del cliente
Company replied
Company details
- Green Energy Supplier
- Electric Utility Company
- Energy Supplier
- Gas Company
- Internet Service Provider
- Solar Photovoltaic Power Plant
About Enel
Written by the company
Abbiamo una soluzione per ogni tua esigenza.
⚡ Tante offerte luce, gas e fibra: soluzioni semplici e personalizzate per la tua casa e la tua attività
⚡ Efficienza energetica: prodotti e servizi per migliorare il comfort e l’efficienza della tua casa
⚡ Mobilità elettrica: soluzioni per ricaricare la tua auto elettrica a casa e fuori
⚡ Più scegli Enel, più ti conviene: per i clienti Enel benefici e sconti dedicati. E il programma fedeltà ENELtiPREMIA: un mondo di concorsi e premi esclusivi.
Siamo al tuo fianco, sempre.
|
Scopri le offerte |
Leggi il Blog |
Contact info
Via Luigi Boccherini 15, 00198, Roma, Italy
- 140
- www.enel.it
4.5
Excellent
19K reviews
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Enel.it is a prehistorical company
Enel.it is a prehistorical company. Since 8 am this morning we don't have electricity. It's noon now and still no electricity. No communication, the website to report doesn't work,.... How stupid can you be to do your work during the day. People can't work like this. Sunpanels don't work, battery empty and can't charge. Welcome in italy, the country that's still in the 40s and doesn't belong to Europe. Develop your complete company and you won't have problems.
October 3, 2025
Unprompted review
Reply from Enel
Hi Kristof, in recent days we have tried to contact you with negative results.
We have also sent you an email, so we invite you to check your email inbox, including your SPAM and Junk Email folder.
Thank you, the Enel Energia Team.
Reply from Enel
Ciao Max, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
Allow foreign credit cards (i.e
Allow foreign credit cards (i.e. American etc. that don’t belong to SEPA ) to be able to pay on line!
Simple > make a modern change please as there are other electric/gas companies that want my business and watch out if they accept my non SEPA credit card online!
🤷🏻♂️Time for a change ?
September 4, 2025
Unprompted review
Reply from Enel
Hi Mark, thank you for bringing your concern to our attention.
We will strive to improve based on your feedback.
Please note that we are also available to assist you in the support section of the app, via live chat on the enel.it website, or via WhatsApp.
Have a nice day, The Enel Energia Team.
Our WiFi went out on Friday we…
Our WiFi went out on Friday we immediately contacted them and we’re still waiting for the technician to contact us. Very unacceptable customer service. We’ll be changing service providers immediately
July 25, 2025
Unprompted review
Reply from Enel
Hi Steven, by Trustpilot we have been trying to contact you for the past few days. We encourage you to check your email, including SPAM and Junk mail boxes. Thank you, Enel Energia Team.
They kept calling and texting me until…
They kept calling and texting me until the problem was sorted. They signed an agent to deal with my case because it was complicated. They really helped me to resolved the issue.
July 10, 2025
Unprompted review
Reply from Enel
Hello Karin, thank you for your feedback. Our goal is to provide our customers with the best service. Have a nice day, the Enel Energia Team.
Enel is the best
Enel is the best, gas light and internet is the best and very cheap I love Enel, for customers service I chose them they are the best
July 17, 2025
Unprompted review
Reply from Enel
Ciao Roland, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
IN LINEA CON LE ASPETTATIVE
June 18, 2025
Unprompted review
Reply from Enel
Ciao Luigi, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
A lovely person called Eliana who spoke…
A lovely person called Eliana who spoke english and helped me with everything she was invaluable to my positive experience
June 7, 2025
Unprompted review
Reply from Enel
Ciao Kevin, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
Living Overseas
As I live in Australia and have a property in the small town of Castelnuovo della Daunia prov.Foggia Enel have offered the billing cycle to be paid from overseas wihich for me is excellent. The set up was easy and for me it gave me peace of mind to know that my bills arrive via email and are paid by direct debit.
Thank you Enel.
June 19, 2025
Unprompted review
Reply from Enel
Ciao Maureen, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
Great experience
Great experience. Easy to use website. Timely reminders.
June 9, 2025
Unprompted review
Reply from Enel
Ciao John, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
Horrible provider
Horrible provider. I have been trying to close my gas contract for 6 months and it's still not done. Unhelpful, bureaucratic nonsense and no sense of ownership of taking a customer's (simple) request and follow through until completion. Perhaps it's because I want to close my gas contract (as I left the apartment) that they don't want to help close the contract. Shameful business, not pretty.
May 20, 2025
Unprompted review
Reply from Enel
Hi Pietro, by Trustpilot we have been trying to contact you for the past few days. We encourage you to check your email, including SPAM and Junk mail boxes. Thank you, Enel Energia Team.
Easy Payment
May 21, 2025
Unprompted review
Reply from Enel
Ciao Joseph, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
Persona disponibile sincera e leale che…
Persona disponibile sincera e leale che si e' rivolta a me capendo le reali esigenze
March 28, 2025
Unprompted review
Reply from Enel
Ciao, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
Nice job guys smartphone
April 3, 2025
Unprompted review
Reply from Enel
Ciao Amadin, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
It's slow and also connection is…
It's slow and also connection is interrupted a lot.
March 29, 2025
Unprompted review
Reply from Enel
Hi, by Trustpilot we have been trying to contact you for the past few days. We encourage you to check your email, including SPAM and Junk mail boxes. Thank you, Enel Energia Team.
Terrible customer service
I called the customer service (number 800900860) in order to change the name on the gas contract ("voltura"). The operator told me to "confirm the voltura" through a link she sent me by email. After hanging up the phone I realized that she had registered a strange but expensive gas insurance contract (Protezione 360 PLUS) under my name (without having mentioned anything on the phone) and she had not taken any action regarding the voltura. The contact said that in order to cancel it (although I had never really consented to subscribing to it) I had to submit a form, which I did, without receiving any reply from them. Moreover, the insurance was useless in any case, since I do not have a gas contract in my name yet and the contract they offer in case of voltura includes this insurance for free anyway, as I was informed later.
March 19, 2025
Unprompted review
Reply from Enel
Hi Jason, we thank you for bringing your need to our attention. With your report we will strive to improve. Please note that we also remain at your disposal in the support section of the App, Live Chat on enel.co.uk or via the WhatsApp number.
The comment has been verified.
Have a nice day, The Enel Energia Team.
Disponibilità, cortesia e efficienza
Enel Energia, operatori gentili preparati e disponibili a fornirti assistenza
Tempi di attivazione in linea con quanto concordato
Servizio call center efficiente
March 7, 2025
Unprompted review
Reply from Enel
Ciao Alessandra, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia
Terrible company
Terrible company. We had both electricity, gas and wifi through Enel. After one year they trippled the prices without notifying us. Why? Because they claim that they can. We have quit all services from them and receive now communication and bills in a normal way without anything hidden.
We are still waiting for the pick up of the router which they want to pick up and each time leave one of us at home for 5 hours - of course without any currier ever showing up. At the local Enel offices they wont receive it and claims they are not allowed to receive it. And the response from Enel still is: If we dont hand it back, they will also charge for that. They should be in prison for that kind of behaviour!!!
NEVER ENEL AGAIN!
March 7, 2025
Unprompted review
Reply from Enel
Hi Niels, thank you for bringing your concern to our attention. With your report we will strive to improve. Please note that we are also at your disposal in the support section of the App, Live Chat on the enel.it website or via the WhatsApp number.
The comment has been verified.
Good day, The Enel Energia Team.
Call center efficace e personale…
Call center efficace e personale disponibile e cortese per qualsiasi chiarimento. Sono cliente da sempre e per sempre ci resterò.
February 21, 2025
Unprompted review
Reply from Enel
Ciao Luigina, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
Reply from Enel
Ciao Nicoletta, ti ringraziamo per il feedback. Il nostro obiettivo è fornire ai nostri clienti il miglior servizio. Buona giornata, il Team Enel Energia.
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