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Energie Fitness - Archway Reviews 

131
TrustScore 4.5 out of 5

4.6

646 Holloway road, London, N19 3NU London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have been going to the reformer pilates classes and have particularly enjoyed the classes with Giulia who makes exercise fun. Great music and the right attitude for someone to improve flexibility a... See more

Rated 4 out of 5 stars

This gym represents great value for money. Price is significantly lower than comparable options in the area and the equipment is very modern and in great condition. The reception staff are very... See more

Company replied

Rated 3 out of 5 stars

Energie Fitness Archway, need to sort out the showers situation. The shower rooms are too hot and you cannot adjust to cool water, constantly hot, shower cubicles unbearably hot, you come out sweating... See more

Company replied

Rated 5 out of 5 stars

Flawless experience. I have been a member of this Gym for 2 weeks now. What sets this Gym apart from commercial ones is that the Staff are extremely welcoming and there is a great supporting... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 646 Holloway road, London, N19 3NU, London, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

131 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(131)

591 reviews in the last 12 months

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Rated 2 out of 5 stars

There needs to be more value for money…

There needs to be more value for money in the membership. There are limited classes and the personal trainers arrangements are unclear between management and staff. The music is too loud.

May 3, 2024
Energie Fitness - Archway logo

Reply from Energie Fitness - Archway

Hi Waheeda,

Thank you for sharing your feedback with us. We value all input from our members as it helps us improve our services.

We apologise if you feel that the current membership offering doesn't provide enough value for you. We're continuously working to enhance our offerings and ensure that our members receive the best experience possible.

Regarding the classes, we're sorry to hear that you find them limited. Our aim is to provide a diverse range of classes to cater to various fitness preferences and schedules. Hassan has attempted to reach out to you to gather more details about the classes you're interested in and when you'd like them scheduled. We'd greatly appreciate the opportunity to discuss this further with you to better understand your needs and preferences.

Please feel free to reach out to us via email at archway@energiefitness.com or give us a call at your convenience. We're here to listen and address any concerns you may have.

Thank you for your feedback, and we look forward to hearing from you soon.

Best regards,
Energie Fitness Archway

Rated 5 out of 5 stars

Great place with a lovely staff

Great place with a lovely staff

April 26, 2024
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Reply from Energie Fitness - Archway

Hi Farid,

Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience at Energie Fitness Archway and that our staff contributed to making your visit enjoyable.

We're committed to providing a welcoming environment and excellent service to all our members, and feedback like yours motivates us to continue delivering on that promise.

Regards
Syed at Energie Fitness Archway

Rated 4 out of 5 stars

Gym and staff are great but spam call and text

Gym and staff are great, they do spam with calls and texts though which I couldn't opt out of

March 15, 2024
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Reply from Energie Fitness - Archway

Hi Alex,

Thank you for sharing your feedback with us! We're pleased to hear that you've had a positive experience with our gym and staff.

Regarding the calls and texts, we apologize for any inconvenience this may have caused. We aim to keep our members informed about promotions, events, and important updates, but we understand that everyone has different preferences for communication.

We're currently working on improving our communication system to provide more options for members to manage their preferences and opt-out of notifications if they wish. Your feedback helps us understand areas where we can enhance our services, and we appreciate your patience and understanding.

If you have any further suggestions or concerns, please feel free to reach out to us directly. We're here to assist you in any way we can.

Looking forward to seeing you at the gym again soon!

Best regards,
Syed
Energie Fitness Archway

Rated 5 out of 5 stars

Good gym friendly

Good gym friendly

February 23, 2024
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Reply from Energie Fitness - Archway

Hi James,

Thank you for your fantastic review! We're thrilled to hear that you had a positive experience at our gym and found our staff to be friendly.

We strive to create a welcoming and supportive environment for all our members, and it's great to know that you felt comfortable and at ease during your visit.

If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to help!

Looking forward to seeing you again soon at Energie Fitness Archway!

Best regards,
Syed
Energie Fitness Archway

Rated 5 out of 5 stars

I've been coming to Énergie Fitness for around a year.

I've been coming to Énergie Fitness for around a year. It is a really good place to train. There's a huge range of machines which are well maintained and immaculately clean. Depending on the time of day, it's sometimes nearly empty and at other times comfortably full. The staff are welcoming and friendly. Over the years, I've trained at a number of gyms, and this one is undoubtedly among the best.

January 10, 2024
Unprompted review
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Reply from Energie Fitness - Archway


Reply to John's 5/5 Star Review:

Hi John,

Thank you for your incredible review and for being a loyal member of Énergie Fitness Archway for the past year!

We're delighted to hear that you've had such a positive experience with us. Maintaining cleanliness and ensuring our equipment is in top condition are top priorities for us, so we're glad you've noticed and appreciated our efforts in this regard.

It's fantastic to know that you find our gym to be well-equipped and comfortable to train in, regardless of the time of day. We aim to create an environment where everyone feels welcome and supported on their fitness journey, so it's great to hear that our staff have contributed to that experience for you.

Thank you for choosing Énergie Fitness Archway as your gym of choice. We look forward to continuing to support you in achieving your fitness goals!

Best regards,
Syed
Energie Fitness Archway

Rated 5 out of 5 stars

Great local gym

I always have a great time during my workout here. There's a great range of equipment, it's always very clean, and has a great atmosphere. Both the staff and clients are considerate, (special shout out to Personal Trainers Jacob and Artem, who are very knowledgeable and down to earth), friendly and very respectful of personal space. It feels like a very safe environment and it's really inspiring to see people pursuing different fitness goals.

December 17, 2023
Unprompted review
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Reply from Energie Fitness - Archway

Hi Melissa,

Thank you for the fantastic 5-star review! We're delighted to hear that you always have a great time during your workouts at Energie Fitness Archway.

We appreciate your kind words about our gym, equipment, and the positive atmosphere. It's wonderful to know that both our staff and members, including Personal Trainers Jacob and Artem, contribute to making the environment safe, inspiring, and respectful of everyone's personal space.

If there's anything specific you enjoy about your experience or any additional ways we can make your workouts even better, feel free to share. We're here to ensure your fitness journey with us is exceptional!

Thanks for being a valued member of Energie Fitness Archway, and we look forward to continuing to provide you with a top-notch fitness experience.

Best,
The Energie Fitness Archway Team





Rated 5 out of 5 stars
Energie Fitness - Archway logo

Reply from Energie Fitness - Archway

Hi Roya,

Thank you for the fantastic 5-star review! We're thrilled to hear that you're very happy with your experience at Energie Fitness Archway.

We appreciate your kind words about our staff being helpful. Providing excellent service and support to our members is our top priority, and we're delighted to have you as part of our fitness community.

If there's anything specific that has made your experience enjoyable or any ways we can further assist you, feel free to let us know. We're here to ensure your fitness journey with us is exceptional!

Thanks for choosing Energie Fitness Archway, and we look forward to continuing to provide you with a positive and supportive fitness environment.

Best,
The Energie Fitness Archway Team

Rated 5 out of 5 stars

Great selection of gear

Great selection of gear, nice team, good flexibility, great gym. Wish you boys had a sled!

December 15, 2023
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Reply from Energie Fitness - Archway

Hi Jack,

Thank you for the fantastic 5-star review! We're thrilled to hear that you appreciate the great selection of gear, the nice team, and the overall flexibility at Energie Fitness Archway.

We appreciate your suggestion about the sled, and we'll definitely take it into consideration as we continuously aim to enhance our facilities to meet the preferences of our valued members.

If there's anything else you'd like to share or any specific aspects you enjoy about your experience, feel free to let us know. We're here to ensure your fitness journey with us is outstanding!

Thanks for being a valued member of Energie Fitness Archway, and we look forward to continuing to provide you with a top-notch fitness experience.

Best,
The Energie Fitness Archway Team

Rated 4 out of 5 stars

Lovely gym, needs better quality classes

This is a great gym in a key location. It's easy to get to and it's open 24 hours. Access to the gym is via stairs but it also has a lift. It has a variety of machines, it's always well looked after and very clean. It is of course busy during peak times but staff is friendly and helpful. The only downside is that there is no dedicated room for the classes which happen in an area that doesn't have any walls and is part of the floor gym! The class timetable is also poor, so the focus is the weight and machine area. Overall a good value for money and the atmosphere is pleasant.

October 27, 2023
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Reply from Energie Fitness - Archway

Hi Aikaterini,

Thank you for the positive 4-star review! We appreciate your feedback and are delighted to hear that you find Energie Fitness Archway to be a great gym in a convenient location with easy access.

We're glad you appreciate our variety of machines, cleanliness, and the friendly and helpful staff. Your feedback about the class area is valuable, and we'll certainly consider ways to enhance the class experience for our members.

If there are specific classes or amenities you'd like to see added or any other suggestions you have, feel free to share. We're here to make your experience with us even better!

Thanks for being a valued member of Energie Fitness Archway, and we look forward to continuing to provide you with a top-notch fitness experience.

Best,
The Energie Fitness Archway Team

Rated 5 out of 5 stars

Staff are very engaging, definitely…

Staff are very engaging and definitely work hard to make this one of the best gyms in london, fantastic facilities and equipment is spot on! Definitely the best gym in North London by far! Try it and see for yourself.

October 27, 2023
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Reply from Energie Fitness - Archway

Hi Robert,

Thank you for the fantastic 5-star review! We're thrilled to hear your positive feedback about our staff, facilities, and equipment at Energie Fitness Archway.

We appreciate your kind words and are delighted to know that our team's efforts contribute to making us one of the best gyms in London, especially in North London.

If there's anything specific you love about your experience or any additional ways we can make your workouts even better, feel free to share. We're here to ensure your fitness journey with us is exceptional!

Thanks for choosing Energie Fitness Archway, and we look forward to continuing to provide you with a top-notch fitness experience.

Best,
The Energie Fitness Archway Team

Rated 5 out of 5 stars

Great gym and equipment

October 18, 2023
Unprompted review
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Reply from Energie Fitness - Archway

Hi Velli,

Thank you for the fantastic 5-star review! We're thrilled to hear that you find Energie Fitness Archway to be a great gym with excellent equipment.

If there's anything specific you enjoy about our facilities or any additional ways we can make your experience even better, feel free to let us know. We're here to ensure your fitness journey with us is outstanding!

Thanks for being a valued member of Energie Fitness Archway, and we look forward to continuing to provide you with a top-notch fitness experience.

Best,
The Energie Fitness Archway Team

Rated 5 out of 5 stars

Excellent Gym

Brand new equipment and very clean!

October 6, 2023
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Reply from Energie Fitness - Archway

Hi Angelos,

Thank you for the fantastic 5-star review! We're thrilled to hear that you had an excellent experience at Energie Fitness Archway.

We take pride in offering brand new equipment and maintaining a high standard of cleanliness to ensure our members have a top-notch fitness environment.

Your feedback is greatly appreciated and motivates us to continue delivering exceptional service and facilities. We look forward to having you at the gym, and together, we'll work towards achieving your fitness goals.

Keep up the great work, and see you at the gym soon!

Stay fit and keep thriving,
The Energie Fitness Archway Team

Rated 5 out of 5 stars

Highly recommended

I have been going to energies fitness for 7 months now and enjoy the staff and company there.

September 19, 2023
Unprompted review
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Reply from Energie Fitness - Archway

Thank you for the fantastic 5-star review! We're delighted to hear that you've been a part of the Energie Fitness Archway community for 7 months and that you've been enjoying your time with us.

We truly appreciate your recommendation and the kind words about our staff and your fellow members. It's members like you who make our gym a great place to work out and be a part of a welcoming fitness community.

We're here to support your fitness journey and ensure you have a positive and enjoyable experience every time you visit. Keep up the great work, and we look forward to many more months of fitness and fun together!

Stay fit and keep thriving,
The Energie Fitness Archway Team

Rated 5 out of 5 stars

Good job

Veriy nice
Thank you

July 13, 2023
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Reply from Energie Fitness - Archway

We appreciate your kind feedback and are delighted to know that you had a positive experience at our gym. Our team works hard to provide a welcoming and enjoyable environment for all our members, and we're thrilled that you had a great time.

Best regards,
Hassan
Gym Manager at Energie Fitness Archway

Rated 5 out of 5 stars

Perfect for me

The quality of the equipment and the 24 hour access makes it perfect for me.

July 13, 2023
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Reply from Energie Fitness - Archway

Thank you for your fantastic review! We're thrilled to know that the quality of our equipment and the 24-hour access have been a perfect fit for you. Our aim is to provide our members with top-notch facilities and the flexibility to work out whenever it suits them best. Your satisfaction is our priority, and we're committed to maintaining the high standards that have made your gym experience enjoyable.

Once again, thank you for being a part of our gym community. We're delighted to have you with us, and we look forward to providing you with many more enjoyable workouts!

Best regards,
Masooma
Membership Advisor at Energie Fitness Archway

Rated 3 out of 5 stars

Great gym but too small and overcrowded at peak times

This is a great gym with lots of new equipment and very helpful staff. However, it suffers from being too small for the number of people using it. This means that during peak times, ie, 4:30pm to 7pm you have to wait to use the machines and the free weights. This is not helped by the number of young people who cannot stop using their phones in between each set so increasing the amount of time you have to wait!

I've used this gym for the last 6 months and I cannot fault the staff or the cleanliness, however, I'm going to start looking for a new gym that's bigger and less crowded.

If you can go during the day or later in the evening then this place is a great choice but otherwise I would suggest choosing somewhere larger.

June 26, 2023
Unprompted review
Energie Fitness - Archway logo

Reply from Energie Fitness - Archway

Hi Malcolm,

Thank you for sharing your thoughts about our gym. We genuinely appreciate your kind words about our helpful staff, cleanliness, and new equipment. Your feedback means a lot to us.

We understand your concern regarding the size of our gym and overcrowding during peak hours. We want to assure you that we've taken steps to address this issue. We recently made changes to the equipment layout and expanded the free weights and stretching areas to improve the flow and reduce congestion during busy times. We believe these updates will significantly enhance the overall experience for our members.

While it's true that gyms can get busy during peak hours, we do offer the advantage of being open 24/7. This flexibility allows members to visit at their preferred time, which can help avoid the crowds. If you're able to come during off-peak hours, such as during the day or later in the evening, you might find a more spacious and comfortable workout environment.

We value your membership and appreciate your feedback. If you have any further suggestions or concerns, please feel free to reach out to us. Our goal is to continually improve and provide a positive gym experience for all our members.

Thank you once again for your feedback, and we hope to have the opportunity to provide you with an even better experience in the future.

Best regards,
Hassan
Gym Manager at Energie Fitness Archway

Rated 4 out of 5 stars
Energie Fitness - Archway logo

Reply from Energie Fitness - Archway

We're absolutely thrilled to hear that you're glad you found us! Thank you for sharing your sentiment.

We're here to support you on your fitness journey and provide you with a positive and fulfilling gym experience. If there's anything specific you love about our gym or if there's anything else we can do to enhance your experience, please let us know.

We're grateful to have you as part of our gym community, and we're excited to continue supporting you in achieving your fitness goals.

Kind regards,
Gryte
Membership Advisor at Energie Fitness Archway

Rated 5 out of 5 stars

Great variety of machines and excellent…

Great variety of machines and excellent classes.

June 1, 2023
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Reply from Energie Fitness - Archway

We appreciate your feedback and are thrilled to hear that you're enjoying our gym's offerings.

Our wide variety of machines and excellent classes are designed to provide you with a well-rounded and enjoyable fitness experience. We strive to offer diverse options to cater to different fitness goals and interests.

Thank you for your support, and we look forward to continuing to provide you with great workouts!

Kind regards,
Sahan
Personal Trainer at Energie Fitness Archway

Rated 4 out of 5 stars

It's a good place

It's a good place, but need a bit more space!

May 25, 2023
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Reply from Energie Fitness - Archway

Hey Nourdine,

Thank you for sharing your thoughts on our gym! We appreciate your feedback and understand the importance of having sufficient space for a comfortable workout environment.

We're happy to inform you that we're already working on creating more space and optimizing our current layout. In fact, we have recently introduced a dedicated stretching zone to enhance your pre- and post-workout routine. Additionally, we're in the process of extending the free weights area to provide more room for your strength training needs.

Your feedback is valuable to us as we strive to continually improve our facilities. We want to ensure that our members have ample space to move and exercise comfortably. We'll keep working hard to make these enhancements and create an even better experience for you.

If you have any more suggestions or feedback, please feel free to share them with us. We're here to listen and make your gym experience the best it can be.

Thank you once again for your review, and we look forward to providing you with an even more spacious and enjoyable workout environment!

Best regards,
Hassan
Gym Manager at Energie Fitness Archway

Rated 5 out of 5 stars

I love the classes

I love the classes, started a few weeks ago. Feeling stronger everyday. Kriss, Dale and Amina are fantastic. Always pushing me to my limits. Well done guys!!++

May 4, 2023
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Reply from Energie Fitness - Archway

Hey Vanessa!

We are overjoyed to read your wonderful review! It's exciting to know that our classes have made a positive impact on your fitness journey, and you're feeling stronger each day.

We're especially glad to hear that Kriss, Dale, and Amina have been instrumental in your progress. Our trainers strive to challenge and inspire our members, and it's fantastic to know their efforts are appreciated. I'll be sure to pass your kind words onto them.

Your continued support and encouragement are what helps us do better every day.

Thank you again for the positive review, and we're looking forward to accompanying you further on your fitness journey!

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