Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.
Location
Switch locationBuilding 2, Westgate House, TW8 0GN Brentford, GB
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See what reviewers are saying
Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... See more
The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... See more
Company replied
Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Building 2, Westgate House, TW8 0GN, Brentford, United Kingdom
3.9
Great
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Cleanness
I rating 5 stars because is all the time clean even more in this days and is seen to me everybody follow the rule, I enjoy every single time.
September 25, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Nancy,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Everything you want in a gym
Great equipment, friendly supportive atmosphere, and welcoming helpful staff.
September 25, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Sam,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Amazing place to be at.
August 20, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Ilija,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Appalling service and rude staff
Appalling service and rude staff
The gym is very small and dirty machines and equipment are dated. Water fountain has been broken for months.
Staff stand around and chat to each other
Very rude I would not send my dog in here it is that unhygienic and dirty
May 27, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Rosakelly,
Thanks for sharing your feedback. I am really sorry that our club and service levels did not meet your expectations - or ours. Clearly, we fell short, and I apologise for this.
Please be assured that we will take steps to address the issue at hand. We value our members above all else and we hate letting them down.
Again, we're very sorry we dropped the medicine ball this time and hope that we get the chance to redeem ourselves in the future.
Keep charging membership fees for 2…
Keep charging membership fees for 2 months, even though membership has been cancelled. No reply or confirmation whatsoever. Do not recommend.
May 24, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi IFG,
Thank you for taking the time to write a review. I am very sorry about your unfortunate experience with énergie Fitness.
I would hope that this has been resolved directly with your local club but if this is not the case, please do let us know and we will try our very best to rectify this for you.
Reply from Energie Fitness - Brentford
Hi,
Thank you for the 5 star review. Hope to see you at énergie Fitness again soon – it’s where you belong!
This is a good gym if you are looking…
This is a good gym if you are looking for a clean, well maintained gym and a very reasonable price. Staff are friendly and equipment is modern . Can be very busy at peak times but weekends are quiet. Classes are very good but the room size means that it can be hard to get into classes. No frills gym so one downside I would say is the basic changing facilities and showers.
March 5, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Nicola
Thanks for your review. We value your feedback and are delighted that you are enjoying the gym in general.
We also appreciate your comments on changing facilities and showers. We’re always working to improve and we will use your useful feedback to make improvements.
Best wishes
Lovely and straight forward gym
Lovely and straight forward gym. Would like more classes for older people though.
March 5, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Jaclynn
Thanks for your review. We value your feedback and are delighted that you are enjoying the gym in general.
We also appreciate your comments on classes. We’re always working to improve and we will use your useful feedback to make improvements.
Best wishes
Highly recommend this gym
Highly recommend this gym, excellent choice of classes & great instructors. Friendly atmosphere & good equipment, and overall highly recommend
March 5, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Marie,
Thanks for your great review! We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our team works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
Classic gym
Could have a bigger/cleaner changing rooms but gym equipment is functional and there’s enough to go round. Good classic gym.
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Ethan
Thank you for the 4 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
There are lots of important equipment…
There are lots of important equipment that we don't have it there .,And (example belts for legs are old) ,I have make that as an issue but still old ripped ones are there .Not sterilisation in the gym for hands ....
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Amonela,
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hi,
Thank you for the 5 star review. Hope to see you at énergie Fitness again soon – it’s where you belong!
Reply from Energie Fitness - Brentford
Hey Magdalena,
We really appreciate you taking the time to leave a review, your feedback is what drives us to be better.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Generally good but there are some…
Generally good but there are some things to improve on.
Quality of the equipment available is good, there are plenty of benches to use and heavy enough dumbbells.
Some equipment is missing though - no calf raise machine or a dedicated seated row station. Would also be great if there was lying leg curl machine.
There is a studio for classes, which is great. But there is a class that takes place every evening in an awkward spot in the main gym area. Seems a bit of a hazard and makes the gym feel overly crowded.
Parking your car is generally OK. This can be a hassle on occasion, though. The parking enforcement officers can be annoying and issue a ticket even though you've registered your car. To be fair, the gym have been good when it comes to cancelling these.
Generally it has been busy this year, but that's to be expected.
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hey Guy,
I hope you're doing well.
We at énergie Fitness are very disappointed to hear that you have not been completely satisfied with your énergie experience so far. We want to deliver the highest quality customer experience to every member that walks through our gym doors, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future. Please speak to a member of staff and they will be happy to address any query, concern or suggestion you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Excellent fitness
Staff very good and equipment so I am happy when I was it.
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Jama,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
Overall a really nice gym
I love the space and the quality of the equipment (I usually use the cross trainers and the weight machines). It'll be nice if there are areas outside to lock up my bike though. Also the water fountain is a bit broken.
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi Tzu-man
Thanks for your review. We value your feedback and will pass that onto the Brentford team.
We’re always working to improve and we will use your useful feedback to make improvements.
Best wishes
Reply from Energie Fitness - Brentford
Hi Shahid,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
Well equipped with enough equipment for…
Well equipped with enough equipment for everyone. Not a big gym but convenient with parking. Staff are helpful without getting in your face (unless that's what you want), customers appear friendly too.
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hi there,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
The gym serves its purpose but it…
The gym serves its purpose but it doesn't have a warm welcome that other gyms do. I will say that the music is always on point, and gets me motivated.
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hey there,
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Clases are always full and have to book…
Clases are always full and have to book then a week in advance if your lucky to get in
More classes needed
March 4, 2020
Unprompted review
Reply from Energie Fitness - Brentford
Hey Raquel,
I hope you're well.
I am very sorry to hear that we have fallen short on the high standards you expect from us and we expect of ourselves. We want to deliver an amazing customer experience to every single one of our members that walk through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise and hope to make it up to you in the near future.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
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