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Energie Fitness - Brooklands Reviews 

227
TrustScore 2.5 out of 5

2.6

Brooklands Road, The Square, Brooklands, MK10 7NF Milton Keynes, GB


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Rated 5 out of 5 stars

Warmly welcomed by the staff at Energie, no newcomer awkwardness. Classes conducted by Candice are always fun, encouraging and energetic. Onboarding with Tom was stress free, gave ample challenge and... See more

Company replied

Rated 3 out of 5 stars

Brooklands branch is a poor gym with high charges. No music most of time. No drinking water(hard to get one from only working tap) No aircon working and neither fans help. Instead fixing equ... See more

Rated 4 out of 5 stars

Been coming here with my wife since Christmas and during that time we've noticed that on certain days no cleaning takes place. Last Friday there was no toilet paper anywhere to be found, and nobody to... See more

Company replied

Rated 5 out of 5 stars

I’ve been a member at many gyms over the years but never felt a warm friendly environment like this one. Staff are so helpful and really go out of their way to make your experience a good one. I now... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Brooklands Road, The Square, Brooklands, MK10 7NF, Milton Keynes, United Kingdom

  • 01908 754569

2.6

Poor

TrustScore 2.5 out of 5

227 reviews

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This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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2.6

All reviews

(227)

644 reviews in the last 12 months

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Rated 5 out of 5 stars

Énergie Brooklands is always very clean…

Énergie Brooklands is always very clean and the staff are amazing. They are super friendly and make you feel so welcome by greeting you by name when you enter and exit the gym. There is lots of equipment and the gym is set up in a way which makes it easy to move between equipment. Lots of classes on offer too!

November 5, 2021
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Reply from Energie Fitness - Brooklands

Thank you so much for your kind review, Lucy! We will keep up the good work and continue to make EFB a warm and welcoming environment for all our members.
Team EFB

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff - especially appreciated by unfit middle aged lady!

October 24, 2021
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Reply from Energie Fitness - Brooklands

Hi Angela, thank you very much for taking the time to leave us a review, and we are so glad that we can help you in the gym! We pride ourselves on having a welcoming team, and are thrilled that you see this, too. We look forward to seeing you in the gym again soon
Team EFB

Rated 5 out of 5 stars

Absolutely amazing place to work out…

Absolutely amazing place to work out and keep fit. I have joined three days ago and couldn't believe why I haven't done it months ago! Exercise classes are super organised, staff is friendly and professional, love this place :)

October 23, 2021
Unprompted review
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Reply from Energie Fitness - Brooklands

Hi Audrone, thank you for taking the time to leave us such a glowing review! It's been a pleasure to have you in classes recently and we hope to keep seeing you regularly, working hard and getting fit!
Team EFB

Rated 5 out of 5 stars

I would recommend anyone who can to go…

I would recommend anyone who can to go services and equipment are perfect

October 22, 2021
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Reply from Energie Fitness - Brooklands

Hi there, thank you very much for taking the time to leave a review. We're thrilled that you're pleased with your experience so far and that you'd recommend us!
Team EFB

Rated 5 out of 5 stars

The staff has been very helpful and…

The staff has been very helpful and polite. They go the extra mile to resolve issues in a professional manner. They are quite friendly as well. Is there any possibility to carve out a steaming or sauna room? That will be a massive plus on your credentials and marketability. Overall, you guys are doing great. Kudos.

October 22, 2021
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Reply from Energie Fitness - Brooklands

Hi Michael, thank you so much for taking the time to leave us a review, it's always a pleasure to see you in the gym! We pride ourselves in being a friendly and welcoming bunch, so we're very glad that you feel this, too. We are a tad limited on space for a steam room or sauna, but will definitely keep up the work we've done to earn your kudos so far!
Team EFB

Rated 5 out of 5 stars

Equipment is excellent

Equipment is excellent, staff are extremely friendly and the whole gym is very clean.

October 15, 2021
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Reply from Energie Fitness - Brooklands

Hi Mike, thank you very much for taking the time to leave a review! We pride ourselves on having a clean and friendly gym, so we're glad that you feel this, too. See you again in the gym soon!
Team EFB

Rated 5 out of 5 stars

Really lovely clean and airy gym

Really lovely clean and airy gym, with no tits hogging machines and I’ve seen *nearly* everyone wipe down the machines they’ve been using. It’s always the men who forget 😂

Staff are lovely and friendly, it’s made coming to this gym very enjoyable so far.

October 15, 2021
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Reply from Energie Fitness - Brooklands

Hi Claire, thank you very much for taking the time to leave a review. You always put a smile on our faces here at the gym and we're glad that you are enjoying yourself so far! We will work hard to make sure that all members are aware of our safety measures and do everything we can to keep the gym clean, safe and most importantly, open!
Team EFB

Rated 5 out of 5 stars

Staff friendly

Staff friendly, welcoming. helpfull. Its cheap. clean. Equipment and classes for everyone. And PT available at request. brilliant

October 15, 2021
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Reply from Energie Fitness - Brooklands

Thank you for taking the time to leave a review! We're really glad that you're enjoying yourself so far, and you're doing an amazing job in the gym! We will keep up our work on making sure the gym is clean, safe and a welcoming environment for our community
Team EFB

Rated 5 out of 5 stars

Fantastic gym

Super equipment, clean, not overcrowded. Very nice and friendly staff. Highly recommended.

October 1, 2021
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Reply from Energie Fitness - Brooklands

Thank you very much for your review, Miroslaw! Always a pleasure to see your smile in the gym and we look forward to seeing you many more times
Team EFB

Rated 5 out of 5 stars

Good gym

Good and new gym with friendly staff.

October 1, 2021
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Reply from Energie Fitness - Brooklands

Thank you for your review, Jian! We take pride in having a friendly and welcoming team here at EFB :)

Rated 5 out of 5 stars

very good helpfull staff and recommend

very good helpfull staff and recommend, wish they had gym pass or royal mail used them for corperate.

September 25, 2021
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Reply from Energie Fitness - Brooklands

Hi James, thank you for your kind review! You can find us on Gympass! We’re on the bronze package upwards and would be very glad to have you in as a Gympass member
Team EFB

Rated 2 out of 5 stars

Booking system for activity class is not useful

Booking system is not useful

September 3, 2021
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Reply from Energie Fitness - Brooklands

Hi Pradeepa,

Thanks for taking the time to write a review, it really helps us. I'm really sorry to hear that you found our booking system frustrating, we try to make booking classes for our members as smooth and easy as possible.

If you could e-mail communications@energiecentral.com and clarify what about our booking process you found frustrating then we can try to improve upon this in the future. Thanks again for your feedback.

Best Wishes
Dan

Rated 1 out of 5 stars

Wasn’t made to feel welcome

Wasn’t made to feel welcome, as soon as I arrived one of the PTs interrupted my workout and asked to see my fob then went to check ‘that it hadn’t been registered to someone else in error’ no apology when she came back for accusing me of using someone else’s fob. Glad I’ve served my months notice.

Too hot in the warm weather too, the glass makes the gym a greenhouse. They need to invest in blinds for the windows or at least a proper air con system

August 13, 2021
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Reply from Energie Fitness - Brooklands

Hi Sam, I am very sorry that you didn't have a great experience here with us in the gym. We make sure that everyone's fob is registered to them and scans in for security purposes, though sometimes a computer error means that it doesn't always show on our screen straight away. We really do want to make énergie Fitness Brooklands a place where everyone is welcome and we do sincerely apologise that you didn't feel welcome with us this time round. We'd love to have you back in the future for a new, better énergie experience!
Team EFB

Rated 5 out of 5 stars

Great gym

Great gym, plenty of equipment and helpful staff

August 6, 2021
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Reply from Energie Fitness - Brooklands

Hey Daniela,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

I have enrolled on the 6 week summer…

I have enrolled on the 6 week summer membership at the gym. 2nd week in and it’s been going fantastic. The gym is kitted with the best level of equipment and the range of classes on offer are great (wow membership). Staff at the gym are incredibly friendly and will always greet you by your name when they see you. Something which I don’t see often. Olga the owner, signed me up to the gym and will always say hi and check in with me when she sees me at the gym, which is so lovely. Abdul, the fitness manager has delivered the majority of fitness classes I have attended so far including Hiit and Core. He is an amazing instructor/trainer and will cater to everybody’s needs. I would class myself as a beginner in most of these sessions and he will always take the time in the sessions to modify the ‘moves’ so I can also work to my full potential, rather than miss out if something is too challenging for me which in turn means I lose my confidence. Abdul will actively come round to see how everyone is doing in the session regularly and will help if you are struggling or not doing something correctly. He will always be at hand to give you those few words of motivation when you need it. This personal touch has meant you sometimes feel like you are in a 1-1 PT session rather than a group session, which is brilliant! I have attended many fitness group classes in my time and by far I never enjoyed them so much as I have at this gym. I have been so impressed so far by my 6 week membership that I am considering to turn this into a full membership once this is over (something which I have never done before!). Thank you Énergie Brooklands you are doing such an amazing job!!

July 30, 2021
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Reply from Energie Fitness - Brooklands

Thank you very much for your review, Aysha! Our goal is to create a warm environment and a place where you belong, and it sounds like we are doing that for you! I will pass your feedback onto Abdul and we hope to continue to see you in classes, working hard as always. Thank you again
Team EFB

Rated 5 out of 5 stars

Amazing gym everything you need with…

Amazing gym everything you need with nice staff

July 23, 2021
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Reply from Energie Fitness - Brooklands

Hi Kieran,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

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