Been a member of a while, staff and other members are friendly and welcoming. Great service from Shayan. Good range of machines and not usually to busy.
Company replied
Location
Switch locationSuite 3-8 Building One, Eastern Business Park, CF3 5EA Cardiff, GB
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See what reviewers are saying
Absolutely FIRST CLASS on all levels. James and his illustrious crew make this fantastic gym a really nice place to be. Cutting edge equipment for all types of training/exercise, fully stocked vending... See more
Company replied
Very friendly staff and always willing to show you how the equipment works. For me it's the specialist classes love the variation from pilates to box fitness and fantastic dance exercise. A class for... See more
The gym staff are extremely friendly, and the facility is well-equipped. However, please disregard the pictures, as they are outdated. The gym itself is not well-maintained and lacks cleanliness. Ther... See more
Company replied
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Suite 3-8 Building One, Eastern Business Park, CF3 5EA, Cardiff, United Kingdom
4.6
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very good gym lot of new equipment
Very good gym lot of new equipment, good value for money . helpful and friendly staff make you feel welcome .
August 5, 2022
Reply from Energie Fitness - Cardiff
Hi Stuart,
Thanks for your kind comments! We are so happy that your visit was everything you hoped it would be and that you plan to come back for more!
Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Not clean
Staff are lovely and friendly but Cheap membership = classes don’t run regularly (I often show up and class has been cancelled). Also, not clean. Toilet/Wash area is filthy.
August 1, 2022
Unprompted review
Reply from Energie Fitness - Cardiff
Hi Ani,
I hope you're well.
With regards to the cleanliness in the changing/toilet area, we don't have a change area as such, we have individual change/wash rooms. We clean those 3 times daily however we also have signs in each room to encourage people to let us know if the floor is wet so we can clean it on an ad hoc basis if additional cleaning is required. Please notify a member of staff if a member has left one of the change/wash rooms unclean and they will be happy to help.
Classes are available regularly but must be booked in advance on the app. If they are not booked they cannot be attended and there was also unfortunately a time when one of the personal trainers was called for Jury service and another was unwell. Nothing to do with the price of membership.
Thanks for leaving a review, we're always trying to improve our service.
Have a great day
It is a nice safe place for me with…
It is a nice safe place for me with good people and equipment and easy to get to
July 22, 2022
Absolutely over the moon with this Gym
Absolutely over the moon with this Gym. Very Friendly and also extremely helpful. The location is great and the parking area is a bonus. I would Highly recommend this Gym and checkout the Excellent facilities.
June 17, 2022
Reply from Energie Fitness - Cardiff
Hi Thrashmeister,
Thanks for taking the time to leave a review!
We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.
Thanks again,
énergie Fitness Central Team
Good gym friendly atmosphere
June 17, 2022
Reply from Energie Fitness - Cardiff
Hi Louis,
I hope you're well.
We really appreciate you taking the time to leave feedback with us.
We're glad to hear that you are happy with the the equipment being provided to you however, it sound like there is still some things we can improve on. Please run any suggestions you may have by a member of staff and they will be more than happy to listen.
Best wishes,
énergie Fitness Central Team
Great gym, needs a clean.
Hi, I have recently joined your gym after a long layoff from being a member of any gym.
Firstly, my initial impression was very good indeed, great machinery great free weights too. Slightly cramped space however I go at times when it’s not busy so I don’t feel enclosed.
Secondly, I’ve been 4 times now and am starting to notice how unclean the gym is. ALL the machines need wiping with a spray and cloth, the base of them are dusty which looks like it’s been there for weeks. The showers whilst very efficient need to be checked and cleaned more regularly, example being i visited on consecutive days and I used the same shower and it still had the same dirt in the shower tray.
Little things like this can be so easily remedied, this would bring the rating up to 4 or even 5
May 13, 2022
Reply from Energie Fitness - Cardiff
Hi Mark,
Thanks for taking the time to leave a review!
We're glad to hear that you are enjoying the gym itself and the equipment provided however, it seems there are few thing we need to work on. With regards to the cleanliness of the equipment and facilities, please speak to a member of staff if you ever feel something needs a clean and they will be more than happy to assist you. We sincerely hope these issues can be resolved so you can have the perfect member experience.
Best wishes,
énergie Fitness Central Team
Floors are not vacuumed enough
Floors are not vacuumed enough, air con doesn't work and windows not open so nit really creating adequate ventilation around covid measures..
May 10, 2022
Reply from Energie Fitness - Cardiff
Hi Claire,
I hope you're well.
We are sorry you are not satisfied with the hygiene measures that are taken in your énergie gym. We're always striving to create an environment that keep our members feeling comfortable. Please speak to a member of staff about any concerns you may have and they will be able to assist you.
Thank you for taking the time to leave a review, we appreciate it.
Best wishes,
énergie Fitness Central Team
No improvement required tbf I come 5…
No improvement required tbf I come 5 days a week now, legs bums and tums class on a Thursday staff are really friendly and helpful. James is my absolute favourite always on hand to help and advise xx
May 8, 2022
Unprompted review
I don’t have any bad review’s I think…
I don’t have any bad review’s I think it’s amazing gym
May 7, 2022
No improvement required tbf I come 5…
No improvement required tbf I come 5 days a week now, legs bums and tums class on a Thursday staff are really friendly and helpful. James is my absolute favourite always on hand to help and advise xx
May 7, 2022
Disappointing
Machines resistance capability regularly don’t work! Guys walking around topless in front of the gym manager! Gym is more of a youth club than a place to work out! Too many people and machines for floor space available.. gym staff spend more time trying to be mates with people in the gym than actually managing the gym, cleaning the gym or checking equipment works properly..
May 6, 2022
Reply from Energie Fitness - Cardiff
Hey Phil,
I hope you're well.
We're happy to hear you are satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.
Thanks for taking the time to leave a review, we really appreciate all feedback from our members.
Have a great day,
énergie Fitness Central Team
verey good and helpful
April 29, 2022
Energy fitness is a Brill place to work out and achieve your weight goals
Energy fitness is a great place to work out with friends or urself and I find it very calm in there with there always something for you to do
April 6, 2022
Excellent facilities and very friendly…
Excellent facilities and very friendly staff, highly recommended
March 25, 2022
Very helpful staff ,James the owner…
Very helpful staff ,James the owner showed me around the gym on my first visit and more importantly he showed me the correct way to use each piece of equipment as I was a complete novice . My wife and Son are also regular users of this gym so we enjoy going there as a family .I would definitely recommend going there .Clean showers available for after your workout .
March 25, 2022
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