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Energie Fitness - Chingford Reviews 

163
TrustScore 4 out of 5

4.2

83 Chingford Mount Road, Chingford, E4 8LU London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Good environment and amazing staff and happy staff with nice people really enjoyed it so far x

Company replied

Rated 3 out of 5 stars

It’s a good gym overall, however the signing in system is not good; as you have to touch the fob to sign in and if you are few mins late for your class; then it doesn’t mark you in and flashes red... See more

Company replied

Rated 3 out of 5 stars

The gym is quite good in general however for the price we’re paying it is a very small and busy gym. I found myself having to wait to use machines most of the times, especially the stair master as the... See more

Company replied

Rated 5 out of 5 stars

The Chingford gym is in my opinion and experience really good. The manager and trainers are really really helpful and supportive. The gym has everything I need for focusing on different areas of the b... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 83 Chingford Mount Road, Chingford, E4 8LU, London, United Kingdom

4.2

Great

TrustScore 4 out of 5

163 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(163)

591 reviews in the last 12 months

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Rated 3 out of 5 stars

It’s a good gym overall

It’s a good gym overall, however the signing in system is not good; as you have to touch the fob to sign in and if you are few mins late for your class; then it doesn’t mark you in and flashes red on the fob area - which then disables your ability to book classes in advance. You have to phone or message the gym staff to remove the disability from your account.

The classes are excellent and the equipment in the gym is great, compared to other gyms I’ve been to (I.e better gym, fitness first etc). The staff at the gym are friendly and somewhat helpful.

Glad to have the gym just down the road to me, gives me a chance to get back into fitness and get out of the house, even in this cold weather 😊

November 23, 2022
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Reply from Energie Fitness - Chingford

Hey Sabina,

We are so glad to hear that you are happy with certain areas within our énergie Fitness gym however, we appreciate that there are things we can improve on. This is why your feedback is so valuable to us as it allows as to see what we need to do to deliver the perfect fitness experience.

Thank you so much for taking the time to leave a review, we are always looking for feedback from valued members.

Have a great day,
énergie Fitness Central Team

Rated 4 out of 5 stars

A great gym

A great gym with loads of workout equipment and regular classes. Facilities are clean and staff are helpful. There's usually always someone there to help with anything you need, either in person or by phone.

The only down side is the customers. Sometimes men will come in, sit on a machine and stare at you which makes working out uncomfortable, especially in the late evenings.

August 26, 2022
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Reply from Energie Fitness - Chingford

Hi Kim,

We're so pleased to hear that you're loving your énergie Fitness experience so far! Our staff work hard to make members feel welcome so hearing that they've been helpful is great news!

We're sorry to hear you've experienced discomfort dealing with other members, we do our best to create a safe and welcoming environment and we want you to be confident whenever you're using our facilities so please do speak to the team if ever you have a problem. The team will do their best to help with anything you need!

We hope that your experience continues to be positive!
énergir Fitness Central Team

Rated 1 out of 5 stars

Terrible experience, LADIES STAY AWAY!

Tremendously terrible experience. Treadmill's quality is so bad. Pt's doesn't even care, weird guys are staring at you, music is terrible plus very high, I can't even hear my music when I put on my headphones. And I felt the need for wearing a tshirt on my bra which has never happened before and three guys disturbed me by staring at me and they were supposedly recording a video of each other but I am pretty sure I was in the video, I just didn't want to be dramatic but it was a harassment. I cancelled my membership right away and don't enjoy going there any more.

LADIES HEAR THIS OUT AND STAY AWAY.

August 12, 2022
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Reply from Energie Fitness - Chingford

Hey FCN,

Your review is of great concern to us here at énergie Fitness, we want to create an environment in all of our gyms that allows members to feel welcomed and comfortable. It seems this is certainly not the case in your gym and for that we sincerely apologise. Rest assured your comments will be passed on in hope that this does not happen again. We hope we can one day regain your trust as a valued member.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars
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Reply from Energie Fitness - Chingford

Hi Karen,

Thank you so much for your 5 star review! We're glad to know we've created a positive experience for you and we hope to continue to do so!

Thanks,
énergie Fitness Central Team

Rated 4 out of 5 stars

The perfect workout place for me

The perfect workout place for me. Even with the limited space, all the necessary equipment and workout areas have been perfectly layered out

August 6, 2022
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Reply from Energie Fitness - Chingford

Hi Roger!

Thank you for sharing your thoughts with us! It means the world to the team.​

We look forward to seeing you in our gym again soon!​
énergie Fitness Central Team

Rated 4 out of 5 stars

friendly gym

Totally satisfied with the service provided and the gym is always clean and tidy, staff also very helpful

July 31, 2022
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Reply from Energie Fitness - Chingford

Hey Samuel,

We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.

We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job!

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Good equipment

Good equipment, never too busy when I go.

Only downside is the classes not having a separate area from where the lighter dumbells are located (The Yard?).

A couple of times I wasn't able to finish off my workout because there was a class going on at that time.

Would be nice to have another step master machine.

July 22, 2022
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Reply from Energie Fitness - Chingford

Hi Rodel,

Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 1 out of 5 stars

I am going there since 3 months and my…

I am going there since 3 months and my key still not working. Since the beginning they already changed 4 times my key but still not working and I am receiving messages saying I didn’t make the payment but in my statements shows that they taking the payments . They have to be more careful.

June 24, 2022
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Reply from Energie Fitness - Chingford

Hey Vergil,

Hope you're having a great day!

We completely understand your frustration with regards to faulty fobs and payment errors. This falls far from the level of service we strive to provide to every one of our valued members. Please speak to a member of staff regarding payment issues and they will be more than happy to provide you and update and try to solve any ongoing issues. We sincerely hope a solution can be found in the near future and apologise for these problems.

Thank you for leaving a review, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 1 out of 5 stars

No one help there

June 3, 2022
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Reply from Energie Fitness - Chingford

Hey Muhammed,

I hope you're well.

We're sorry to hear that you feel you have not received the stellar customer service we aim to deliver to every member. We strive to create an environment in our gyms that keeps members engaged and motivated, it seems we have let you down on this occasion and for that we sincerely apologise and hope to do better in the near future.

Thank you for leaving us feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Amazing, helpful, and very cool gym!

Well, this gym is the ONLY gym that offers you the ability to pay by bank transfer for one month only..... This sold this gym for me!
And they had me on their records from over two years ago so that's nice 😁.

The staff were helpful and pleasant to deal with, they answered all my queries to my satisfaction..

The gym is very well laid out with an excellent selection of cardio and weight machines. The free weights are varied and everything is well maintained and clean.
I do wish they had a calf raise machine though 🤞.

Whenever I've attended, the gym has never been full so I'm always happy I can use the equipment I want to use.

All in all, I'm impressed and happy with Energie, I hope to use them again next year 😁👍🤟✌.

May 27, 2022
Rated 4 out of 5 stars

Very good equipments

Very good equipments, friendly staff & clean envitonment

February 4, 2022
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Reply from Energie Fitness - Chingford

Hi there,

Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

Thanks again – we appreciate it!

Have a great day!

énergie Fitness Central Team

Rated 5 out of 5 stars

No complaints at all.

Friendly approachable staff. Clean showers and toilets. Plenty of lockers. Sanitising wipes and spray readily available for equipment. Hand gel available. No complaints.

December 10, 2021

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