Always Friendly & Helpful I have been using the gym for over a year now, the staff are so friendly and helpful, I also have Personal Training, I’m always made to feel comfortable and made to push... See more
Location
Switch location110-114 High Street, Hoddesdon, EN11 8HD Hertford, GB
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See what reviewers are saying
Amazing! I am able to book classes. always have availability! Experienced Sauna recently and loved it!
I enjoy my Pilates class on a Thursday morning and wish there were more like it during the week. The staff are always very helpful and willing to help out. In general I’m very happy and recommend... See more
The whole time I was at the gym there was no staff around which I find very dangerous and unsafe incase something happened to a member. I then went back another day and again there was no staff ar... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
110-114 High Street, Hoddesdon, EN11 8HD, Hertford, United Kingdom
4.3
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
On the whole the gym is good however…
On the whole the gym is good however there is a lack of being able to put a like for like class on when a class is cancelled which can be quite often and also the actual studio isn’t always clean
February 22, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hey Jo,
I hope you're doing well.
We at énergie Fitness are very disappointed to hear that we have fallen short of your expectations. We want to deliver the perfect customer experience to every single one of our members that walks through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise. If you have any queries or suggestions then please speak with a member of staff and they will be more than happy to assist you.
Thank you for taking the time to leave us feedback, we're always trying to improve the service we provide.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Hoddesdon
Hey William,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you have any suggestion for improvement, feel free to run it by them and they will be more than happy to hear you out.
Thanks again,
énergie Fitness Central Team
HIIT classes are full on everytime and…
HIIT classes are full on everytime and different with each instructor which gives variety.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi there,
Thanks ever so much for taking the time to leave a review, we're always happy to hear our members have had a great experience with us.
Our team members are always working hard to deliver great customer service and a perfect member experience so you can achieve your fitness goals and they love to hear when they have done a good job.
Thanks again,
énergie Fitness Central Team
Great gym
Great gym. I particularly enjoy the choice of tv stations. Time passes So quickly when I’m working out. Everything clean and well ordered and as I live abroad for 3 months at a time it suits me so well to suspend my membership and then reinstate when I get back. So glad I found you.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi there,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Fitness classes are of a very high…
Fitness classes are of a very high standard and booking app works efficiently - would recommend.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Elena,
Thanks ever so much for taking the time to leave us feedback.
By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.
Best wishes,
énergie Fitness Central Team
Good points are that the gym is…
Good points are that the gym is conveniently situated, staff are friendly and early opening is good during the week.
Downside is cleaning needs more attention, especially the toilets and changing rooms, and equipment needs better maintenance and cleaning. The cycle room blocks the view out of the windows.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hey Raymond,
I hope you're doing well.
We at énergie Fitness are very disappointed to hear that you have not been completely satisfied with your énergie experience so far. We want to deliver the highest quality customer experience to every member that walks through our gym doors, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future. Please speak to a member of staff and they will be happy to address any query, concern or suggestion you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Non existent air conditioning
Non existent air conditioning
Broken rowing machines all the time
Tiny spin studio taking up valuable gym space
Cross trainer broken
Not enough floor space for workouts
Good points : Choice of exercise classes good and staff are friendly
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi,
Thanks for your review. We really appreciate your kind comments about the classes and friendliness of the team. We listen to our members daily in our quest to continually improve and we work hard to make our gym a great place to work out. Thank you for taking the time to tell us what isn’t working so well for you, we appreciate the feedback.
All the staff are always very helpful…
All the staff are always very helpful and friendly. There is a great selection of classes in the studio.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Angela,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
The machines have become tired &…
The machines have become tired & exhausted. The straps on the rowers are constantly broken. Health & safety hazard - as people still use them broken. Would like to see a few more towers. The first 3 stepper machines, make heavy clunking sounds and are not nice to use. Would like to see an improvement soon. The staff are lovely though.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Silvana,
Thanks for taking the time to write a review. Please know that we take reviews like this very seriously and I will pass your comments on to the team. We listen to our members daily in our quest to continually improve and we work hard to make our gym a great place to work out. Thank you for your kind comments about the team.
Great gym
Great gym
Use regularly, good choice of equipment, never feel intimidated, good choice of classes and helpful staff.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi there,
Thanks ever so much for taking the time to leave a review, we're always happy to hear our members have had a great experience with us.
Our team members are always working hard to deliver great customer service and a perfect member experience so you can achieve your fitness goals and they love to hear when they have done a good job.
Thanks again,
énergie Fitness Central Team
Fantastic choice of classes
Fantastic choice of classes and each instructor is really friendly and make the classes fun and enjoyable. Love the hiit classes in the gym.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hey there,
I hope you're doing well.
Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.
Thank so much for taking the time to leave a review, we really appreciate it.
Have a great day,
énergie Fitness Central Team
I love the gym
I love the gym, the staff are friendly and helpful, the membership price is perfect for a mum of 4,
It’s not pretentious and you can feel positive and good about yourself with “normal “ people all looking for the same thing, to lose a bit of weight and look good
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Lucy,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Clean and welcoming
Clean and welcoming. Good atmosphere with approachable staff.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Karen,
Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.
We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.
Thanks again,
énergie Fitness Central Team
Good services but hard to get into…
Good services but hard to get into popular classes. Would be good if more could be added such as Pilates and yoga or Zumba and body mind and core during the weekday mornings. The spin classes are great please continue to offer to standard members.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi there,
Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
Excellent gym
Excellent gym. Classes are good. The only problem is sometimes I am unable to get onto the class I wish to do. I feel they could have a few more palarties and yoga classes
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Pat,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Everything is great but please turn off…
Everything is great but please turn off the endlessly looping TV screens!
Please!
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Ulyesses,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us.
We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Have a great day,
énergie Fitness Central Team
Just joined after a long time away from…
Just joined after a long time away from exercise due to back injury. Drew was so helpful & put me completely at ease. Amazing equipment. Only critique is would be even better with some more cardio equipment as wait is quite lengthy at busy times. Worth it though.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hey Tracky,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us.
We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Have a great day,
énergie Fitness Central Team
Generally Good
Good value, good classes and friendly instructors.
Needs a deep clean. Not enough weights in studio. Need more Jump instructors.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hey Daisy,
I hope you're well.
I am very sorry to hear that we have fallen short on the high standards you expect from us and we expect of ourselves. We want to deliver an amazing customer experience to every single one of our members that walk through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise and we will try to do better. Please speak to a member of staff and they will be more than happy to address any issues or queries you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Not enough places to hang your coat.and…
Not enough places to hang your coat.and sometimes very busy for a small gym
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hey Ian,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you have any suggestion for improvement, feel free to run it by them and they will be more than happy to hear you out.
Thanks again,
énergie Fitness Central Team
A more friendly attitude from the staff.
Yes, only two stars, I'm afraid, because it could all be so much better. There appears an amount of apathy on the part of 90 per cent of the staff working at the Hoddesdon gym. I say that because I have been a member for a number of years and not once has anyone ever asked me if I am happy with the facilities or whether I would like to discuss any aspect of my training and the equipment that is available. There are a number of fitness trainers employed but none, except Andy, has ever made any attempt to engage with me. I feel that he has the right attitude and always has something positive and friendly to say when he sees me, which is brilliant. It is obvious the staff are not formally requested to greet members when they arrive, or make contact in the normal way that one finds in most other clubs, restaurants or hotels. If they did so it would make visiting the gym so much more pleasant. Perhaps my comments could be passed on to whoever is in charge. I'm not asking for anything more at this time than a brief "Hi" or "Hello", which is surely not too difficult. I have left a couple of notes in the suggestions box in the past but have never had a reply from the management. Many thanks for your time.
February 21, 2020
Unprompted review
Reply from Energie Fitness - Hoddesdon
Hi Peter,
Thanks for taking the time to write a review. Please know that we take reviews like this very seriously and I will pass your comments on to the team. We listen to our members daily in our quest to continually improve and we work hard to make our gym a great place to work out. Thank you for your kind comments about Andy.
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