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Energie Fitness - Letchworth Reviews 

54
TrustScore 4 out of 5

4.2

Eastcheap 42-48, SG6 3DD Letchworth Garden City, England, GB


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See what reviewers are saying

Rated 4 out of 5 stars

It started off full of energy and life and now it’s gone 24/7 nothing ! Sometimes no music. Plenty of equipment especially early in morning. 5/6 people only. Instead of the fee going up it should have... See more

Rated 5 out of 5 stars

1. The gym is neat 2. The staffs are very much helpful and always ready to help/answer your questions 3. Not crowded like other gym 4. Quiet atmosphere

Company replied

Rated 4 out of 5 stars

Great staff and facilities, the only issue is the the gym code for replacing the plates on the correct stations. You can spend way too long looking for your desired plate as they are often mixed up an... See more

Company replied

Rated 5 out of 5 stars

Energy Fitness is a top-notch gym that deserves its 5-star rating. The location is perfect and the moment you walk in, you are greeted by friendly and knowledgeable staff who are always ready to assis... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Eastcheap 42-48, SG6 3DD, Letchworth Garden City, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

54 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(54)

620 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommended Gym

1. The gym is neat
2. The staffs are very much helpful and always ready to help/answer your questions
3. Not crowded like other gym
4. Quiet atmosphere

July 1, 2026
Unprompted review
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Hi Okenna, thank you so much for your fantastic review and recommendation! We're delighted to hear that you’re enjoying the clean facilities, welcoming atmosphere and support from our team. Thank you for being part of our gym community, and we look forward to welcoming you back for many more great sessions.

Rated 4 out of 5 stars

It started off full of energy and life…

It started off full of energy and life and now it’s gone 24/7 nothing ! Sometimes no music. Plenty of equipment especially early in morning. 5/6 people only. Instead of the fee going up it should have gone down as no staff to pay for. Suppose double edged sword. Less people in means more machines to use. Énergie by name only tho.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Bit of a social bunny so was looking…

Bit of a social bunny so was looking for a gym that has numerous classes, and i found it here at Letchworth, classes were brilliant and the staff really sets the vibe, would thoroughly recommend this gym, I am making getting fit fun until the results kick in then ego takes over

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

I cancelled my son's membership as he…

I cancelled my son's membership as he no longer wanted to attend. He was told it was cancelled, but hadn't read the contract paragraph.9.6 need to give a month notice and last payment .on friday 17thJanuary payment taken out of account ,The same day he gets an email from debit collecting agency for non payment after making payment to debt
company he sees a message on their instagram saying if youve heard from helix contact which he did to be told we will remove you from debit list and its just bad timing

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Theft, awful customer service and difficult cancellation

Awful customer service, my partner gave notice to cancel his membership they still took money out of his account, cancelled the direct debit and they still took unauthorised payments months after cancelling the contract, then received debt collectors trying to get money that was not owed. Extremely stressful and unprofessional. Recommend-Avoid at all costs

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

I love it there

I love it there, great atmosphere, helpful and they don’t judge on size and weight!! I don’t feel out of place here. To be honest I have made a few friends here which is good too and they relate to how your feeling x love it I definitely would recommend to anyone

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Love this club

Love this club.
The classes are exciting and different daily and are designed for all abilities. All the staff are enthusiastic and push you to be your best and always available for advice when needed. I go to work feeling energised after the early sessions and love the small community feel.

May 30, 2024
Unprompted review
Rated 4 out of 5 stars

Decent commercial gym

Decent equipment, plenty of space to workout, kept clean, and always staffed. What can I say? For a commercial gym, it's great! 👍🏼

March 26, 2024
Unprompted review
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you find our equipment satisfactory, appreciate the spacious and clean environment, and value the consistent presence of our staff. Your feedback is greatly appreciated and motivates us to maintain and enhance the quality of our services. We look forward to continuously meeting your fitness needs and providing an excellent gym experience.

Rated 5 out of 5 stars

Brilliant session with Alex

Had my first PT session with Alex today it was really good. Alex was patient and motivating. When I started to flag she was there pushing me to keep going. Alex has given my goals to work towards and I look forward to my next session.Thankyou Alex

March 21, 2024
Unprompted review
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you for sharing your positive experience with Alex. We're delighted to hear that you found your first PT session motivating and productive. Alex is dedicated to helping clients achieve their fitness goals, and it's wonderful to know that you're already looking forward to your next session. We appreciate your feedback and wish you continued success in your fitness journey.

Rated 5 out of 5 stars

Great Place

Great facilities, small but well equipped and had everything you could need

March 8, 2024
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our facilities to be well-equipped and catered to your needs. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Nice place

Nice place quite good enough . I really like the gym.

March 15, 2024
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your time at our establishment and found it to be quite good. Your feedback is greatly appreciated and helps us in our continuous efforts to provide the best possible experience for our customers. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great experience so far

Great experience so far, even during peak times I was able to work around equipment still available to get good results.

March 8, 2024
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you were able to achieve great results even during peak times. Your feedback is greatly appreciated and will be shared with our team. We look forward to continuously providing you with an exceptional experience.

Rated 5 out of 5 stars

Good gym

Just a nice gym with all the right equipment and positive staff.

February 23, 2024
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you so much for taking the time to leave a review 🖤

Rated 1 out of 5 stars

Uncomfortable leg machines

Uncomfortable leg machines. Range of plates is not enough for a busy gym. More plates and racks for plates needed. The lat pull down machine isn’t very comfortable, causes and uneven balance on ur lats.

February 16, 2024
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Hey Elliott,

I hope you're well.

We really do appreciate the feedback you have given us on some of the equipment we provide to you. We will certainly try to improve based on your comments above as we are always striving to deliver premium equipment with the latest technology to our members.

Thank you for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

I joined 3 weeks ago the gym is…

I joined 3 weeks ago the gym is friendly, clean, it has shower facilities which are spotless all round excellent value

February 9, 2024
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you so much for taking the time to leave a review 🖤

Rated 5 out of 5 stars

Amazing facilities

Amazing facilities, really friendly staff and fantastic community.

February 9, 2024
Energie Fitness - Letchworth logo

Reply from Energie Fitness - Letchworth

Thank you so much for taking time to leave a review 🖤

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