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Energie Fitness - Midleton Reviews 

219
TrustScore 4.5 out of 5

4.3

Market Green Shopping Centre, Midleton, P25 FP48 Cork, IE


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See what reviewers are saying

Rated 5 out of 5 stars

I only go to the classes at the gym and I love the variety and quality of the classes at Energie Midleton. There is no restrictions on the amount of classes you can do. The instructors are motivating... See more

Company replied

Rated 5 out of 5 stars

It’s an amazing gym. I have amazing workout equipment and calisthenics area. It have good classes. I mainly like this gym because I mainly do calisthenics myself.

Company replied

Rated 5 out of 5 stars

I recently joined the Énergie fitness in Midleton . I was happy with my assessment and setting goals, and delighted with a proper workout plan tailored made for me by Ellen C. She was very helpful wit... See more

Rated 3 out of 5 stars

This is a great gym but it is lacking the variety of gym equipment. Space is wasted unnecessarily like the area near the entrance with non-essesntial pull-up bars. This area, and out the back could fi... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Market Green Shopping Centre, Midleton, P25 FP48, Cork, Ireland

4.3

Excellent

TrustScore 4.5 out of 5

219 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(219)

615 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently joined Energie Fitness in…

I recently joined Energie Fitness in Midleton. I am so impressed with the instructors who have been so helpful getting me back into my fitness routine which had lapsed for a while. The classes are great and the gym space is well organised and very clean. So far, I have no complaints and look forward to improving my fitness with the help of these professionals!!

June 10, 2022
Rated 5 out of 5 stars

Staff are always very helpful

Staff are always very helpful, always feel confident to ask them questions.

Facilities are very clean.

Gym is layout is very convenient and allows you personal space to complete sets.

May 15, 2022
Rated 5 out of 5 stars

Excellent gym

Excellent gym. Top class facilities. Knowledgeable , courteous,helpful staff. Excellent communicators. Excellent motivators.Good value for your money.

April 27, 2022
Unprompted review
Rated 1 out of 5 stars

I left it a while to leave a review to…

I left it a while to leave a review to see if the staff actually cared about its members leaving or their complaints listened to. I was a member for three years at this gym and things went from bad to worse in my view. I found the staff with exception to one or two very cliquey tbh and devoid themselves of any responsibility, I did not find then friendly as I think they engaged in conversation once or maybe twice and tended to either spend most of their time in the back office, on the stool next to it or in a class. Their idea of assisting people is to show them some of the equipment on the first day but after that you are on your own. The hours before the pandemic were excellent but after that they were rubbish requiring you to book in the app. The weird thing was they hardly asked me for my booking or covid cert when it was required, i had to chase them to show it They hoover the gym but don't actively clean the equipment, they just hoover near closing time and top up paper towel etc... They don't watch members personal behaviour or hygiene either. I used to see younger members in their teens pushing themselves all around the gym and not a word said to them. A lot of members used to not clean the equipment or sterilise and this went unnoticed by the staff or was not acted on. The final straw for me was when I was chased around the gym by Alex who wanted to tell me off for using the cable machine for too long. There are three cable machines which tend to brake and the maintenance is not good so they stay broken for long periods of time, the last time was 9 weeks. On the machine i was using, there are 6 exercises shown and to do 12 reps, 6 times on each exercise takes time but Alex had an issue with this unfortunately cause one of his friends made a complaint to him about it. Alex decided to go down the gym etiquette route with his argument but I asked him if I had broken the rules, he replied no. He spent 15 minutes moaning to me on gym etiquette advising that he would get Jamie to put them up on the wall for all to see. I asked him about people not cleaning the gym or social distancing and his response was actually amazing, he said it was my responsibility to tell him.....lol. So if you go to this gym and pay money to this company and be a loyal member, you are restricted in the time you can use the equipment and your safety and hygiene is dependant on you with no onus on the employees and management. I found him argumentative and abrupt. Needless to say I cancelled my membership with immediate effect and when I was asked why, I told them above. I got no response. I had asked them for confirmation of cancellation and they did not provide that either until I had to chase it later. The main problem with this gym are the toxic indifferent staff and it was quite clear that Alex did not want me there as a member anymore with his maky uppy rules. Not one word of apology, not one acknowledgement that I had any rights or view, alex even described some pieces of equipment as crap which is why his buddy was complaining.

I moved gym and have not had an issue since and the one thing I did notice were 11 other former regular gym goers move to the same gym I moved to.

I also know one staff member in there and was advised by that person that they hate it in there and use another gym to work out because that person hates it so much.

The equipment in there I found are a bit limited tbh as before this I worked out in gyms in such places as london hilton, grand hyatte doha and kualar lumpar and none of the staff would dream of approaching you in the way this gym did. There is a line and the staff in this gym have no issue in crossing it. The equipment is also dirty, if you are in there, rub a wet tissue along some of the dumbbells and you will see for your self, it will be black.

As for the reviews in this trust pilot page, I would have serious concerns about their legitimacy considering my experience and the experience I have heard from other people in person.

If you are looking at this gym, look somewhere else.

April 8, 2022
Unprompted review
Energie Fitness - Midleton logo

Reply from Energie Fitness - Midleton

Hi James,

We can only apologise for the truly poor customer experience you had whilst being a member at one of our gyms. We aim to make every member feel comfortable and welcomed on our gym floors and this includes keeping the equipment and the gym as a whole clean and hygienic. It sounds like we certainly fell short on this occasion and for that we sincerely apologise. We also want our staff to provide excellent customer service we train them to deliver, it seems we have let you down and we will certainly aim to do better.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Meh gym

Grand Gym, decent equipment.. way too busy.

March 18, 2022
Energie Fitness - Midleton logo

Reply from Energie Fitness - Midleton

Hey Ryan,

We're glad to hear you are happy with the facilities provided to you within your gym. However, we want to create an environment in all of our gyms that gets our members motivated to reach their goals and it seems we have let you down on this occasion and for that we apologise.

Thank you for taking the time to leave a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Great gym

Great gym, good equipment and helpfull staff.

February 4, 2022
Energie Fitness - Midleton logo

Reply from Energie Fitness - Midleton

Hi Shane,

Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

Thanks again – we appreciate it!

Have a great day!

énergie Fitness Central Team

Rated 5 out of 5 stars

Great class options

Great class options
Staff are very friendly and knowledgeable
Love going to the classes
App is very handy for booking classes and the automatic notification is great if you are on the waitlist!

January 28, 2022
Rated 4 out of 5 stars

Best Gym in East Cork

Fantastic gym, the best one in East Cork in my opinion. Equipment is to a good standard. The spinning bikes are great quality. The gym classes are fantastic, lots of different types of classes, and everything can be booked on Energie Fitness App. The gym staff are very friendly snd helpful.

January 28, 2022

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