Engage Reviews 

242
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely attentive, highly professional, and exceptionally quick to respond to any website design requests. People also love how simple and exceptionally smooth it is to collaborate closely with the team on building, updating, and launching new business websites. Some reviewers were not happy with unexpected domain transfer fees, missing promised features, or poor communication experienced during their service. Others felt that the support staff could improve overall responsiveness and better respect all individual client requests throughout the entire project process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness, professionalism,... See more

Service

Customers report overwhelmingly positive experiences with service, highlighting great value and affordability... See more

Website

Clients share positive opinions on website design, noting that platforms turn out amazing and are delivered... See more

Customer service

People report positive experiences with customer service, expressing gratitude for the helpful and supportive... See more

Price

Reviewers highlight ambiguous aspects of price, showing a wide range of differing financial experiences. On... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only been working with them for a while but I must say my Acct. Manager Nicolas is awesome. He's attentive, helpful and super responsive. Whenever I need something done, he's on it right away.... See more

Company replied

Rated 5 out of 5 stars

Best price with the best look❗️ I saw a website that I was quite impressed with and I wanted it copied in color and look and Engage and Tanner did a great job. Tanner has been the most attentive to... See more

Company replied

Rated 5 out of 5 stars

Serena Visser is the best. Knowing that I had no time to review my site in depth she moved forward and got it transitioned. And she improved the site. Admittedly my website is simple and I wanted to... See more

Company replied

Rated 5 out of 5 stars

Working with Engage has been great! They were very responsive to any inquiries or requests that I made. My website turned out AMAZING and was done quickly. I really love that I don’t have to do any... See more

Company replied


Company details

  1. Website Designer
  2. Media Company
  3. Technical Service

Written by the company

Custom website design, development, optimization and management. Get a modern, mobile responsive, custom-designed, search-engine optimized website - and a team to manage it - all without paying large setup fees or expensive monthly rates. Whether you are looking to improve your current presence, or start a new one, Engage will create you a stunning website built to rank high, impress visitors, and convert clients. Contact us today to learn how we can help you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(242)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with their service

Very happy with their service, response time, their communication and the effort they put in to keep their clients happy. Carolyn and Stephanie are great, and I’m glad they reached out to me when they did! Saved me a lot of money compared to other marketing agencies I’ve tried, with even better service! Highly recommend!

August 6, 2022
Unprompted review
Rated 5 out of 5 stars

Very content with the speed and quality…

Very content with the quality and speed of work! Carolyn, Stephanie and their team have been outstanding from the initial process of my first interaction with Engage until now. Pretty impressed by how fast they have worked as a team to get my website up and running!

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

These guys are the best

These guys are the best! Quick, fast, great to deal with. Very professional my only problem is I didn’t use them earlier!!!! Seriously the best!

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

Very grateful I found these guys

Very grateful I found these guys! Shane got me onboarded, and Virch handles the maintenance and updating of the website. Virch, specifically, has consistently gone above and beyond on our company‘s website. I will bring him an idea or suggestion, and he takes it and runs with it, far exceeding my expectations every time.

I had another company before Engage handling our website, they were far more expensive, and far less responsive.

Website design is obviously their strong suit, but arguably their communication and responsiveness, in my opinion, is what sets them apart. Every time I need a change, small or big, I email Virch, and within minutes, he has emailed me back confirmation, and gets it handled almost immediately every time.

If you have a need for a website for your personal or business needs, look no further! Call Shane at (305) 614-3919 and get signed up - one of the best decisions I’ve made for our company thus far!!

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Very happy with the service. They got the new site up and ready within a couple of weeks and everything went smoothly.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Complete support

The general billing and support of engage is great but Brian specifically is amazing. I have been with engage for over 3 years, with a lot of competing offers being present since then, however I know I can count on Brian day or night. Brian is flexible, provides constructive recommendations and always follows through. Engage is a great company but if you are able to request Brian I would highly recommend it.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

Engage Outdazzle them all

So far, Engage has done the best you can expect from them. They never abandoned you. They are always ready to help you more than you personally think. Because they have gone above and beyond in others to make you certify, hence, "the company Outdazzle them all." I will always recommend the company to whoever wants their services.
Dr. Abejide Victor Olusegun.

June 18, 2022
Unprompted review
Rated 1 out of 5 stars

I was with engage for a year + turned horrible near the end.

Update ***
This company has tried everything to have this review taken down. But the truth hurts and it’s my right to warn people about certain individuals within this company.

A simple Apology would have been nice but no one’s reached out, maybe they’ve fired that “Rep Manager mean Representative Manager. Who knows. But regardless, when a
Customer cancels and wants to leave the company good customer service is still making sure there way out is smooth. If customers as myself is needing access to collect emails and other data. Allow us, it's simply called “Good Customer Service”. Anyway my review below;

I was with engage for a little over a year. Things were fine. As my company is growing, I needed simple charts which I actually made for the site but the quality of the website made the page look blurry. So I was always asking for request to make there software work for me, I am a monthly paying former client. I hired a seo team from a different company and they told me that Duba a software for engage wasn’t connecting well with seo. So seo wouldn’t be as effective. So I decided to cancel with engage a whole 5 days prior to my next billing date.

I was told to contact billing to put in my cancellation, the Rep Manager is the guy that actually replied to me, He told me that they were in the process of already closing my account and that they couldn’t service my account?!

To be exact, what he wrote me is below;

“Thank you for your email. We were in the process of closing out your account due to the volume of requests. We can no longer serve your account.”

What kind of company does that? Imagine cancelling with a company thinking your in good terms and things are fine then they say they were already closing your account?!! This is the first time I’ve been treated this way. I would assume company’s would ask what happen. What went wrong and nothing was asked.

I thought The rep manager was down right rude because I was cancelling already so the fact that they were priorly trying to get rid of me was a wake up call. It made me even more happier I was leaving, the hosted email they gave me wasn’t the best either. But again I worked with it.

Upon me cancelling my assistant was trying to call the Rep Manager to make sure I can have everything transferred over and the Rep Manager refused to take his calls and actually told me he didn’t need to talk to my assistant. The Rep Manager finally spoke with my assistant and I was sad to hear that Rep Manager was rude, to my assistant and kept on interrupting him and not letting him speak.

My assistant asked for a little bit more time to have the emails transferred and the Rep Manager out right said no. He made it a point to continue to let me know the 17th everything would be stopped, the amount of disrespect was surreal.

But it got worse. The Rep Manager messed up the account by not letting my new team recover my emails. It usually takes 5 mins to transfer the emails, This Rep Manager should have provided us with the EPP but he choose not too, and then he said he return my domain to Godaddy which was a lie. My new team called Godaddy and had the domain transferred to my new website.

Now my new team has access to the domain, they recovered it. And transferred and recovered the emails without This Rep Manager assistance.

To be honest people, I had a good experience for a year with Engage. I first heard of this Rep Manager 3 days ago, But management should do better with who who they put in charge with dissatisfied customer and in there company period. I wouldn’t recommend this company due to my experience with Rep Manager. I felt the need to tell my experience.
Thanks.

June 16, 2022
Engage logo

Reply from Engage

Hello Lavie, we welcome feedback. Your previous review contained personal information which is why Trustpilot flagged it.

Rated 5 out of 5 stars

Engage is outstanding

Engage is outstanding! Their customer service is impeccable. Joris and Cindy are spot on with their knowledge and experience. They got back to me with any questions I had in minutes. My website is gorgeous and I've saved thousands of dollars a year!!! Thank you Engage. :)

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Top Notch!

The Engage team that contacted me is nothing less than awesome! What they promised is exactly what they produced. I just wish I had found them sooner. Shane and Virch together, understood my needs and wasted no time delivering the best customer service. I highly recommend Engage to anyone looking for web design and hosting. Thanks guys!

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Best Website Design and Management, Hands Down!

Engage is the best website design and management company I have ever used. They create stunning, custom websites tailored to your needs. Their team is quick to make changes that I need so that I can use my time working on my business. I would recommend using Engage to anyone looking to build and manage their website.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

It was so easy to get started

It was so easy to get started. Our designer Brian is amazing and always checking in with us. I have emailed him changes in the middle of the night and the next morning I get a txt to check thw site. Amazing company and get customer service. This has been a game changer for our marketing team for our foundation

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Engage has been great!

Engage has been great. Easy to work with. Solid branding for any company. Pricing is very fair, and their customer service is excellent. I just wish more website companies would approach new clients and their businesses the way engage does, like it's their own. I couldn't be more thankful that I found them, or they found me.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Engage has been my best experience

I am an owner of multiple businesses, with a total website count of almost 10 sites. I have used tons of different platforms and people and Engage is by far my favorite. Quick response times, professional employees and an overall great experience from building to maintaining sites.

March 22, 2022
Unprompted review

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