The English Tapware Company Reviews 

141
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Worst after service . Received orders and received wrong handles and had to pay $160 extra for their fault in sending wrong handles !! 😡😡🤬🤬🤬🤬won’t be getting the rest of my new build Tapware fro... See more

Rated 5 out of 5 stars

I have previously worked for The English Tapware Company, used their products in our own home and recommended them to friends - as well as clients. Beautiful products, traditionally engineered and bu... See more

Company replied

Rated 5 out of 5 stars

Emily was very helpful in checking stock & pricing for me & was very prompt with her replies. Taps arrived very quickly & were packaged perfectly to ensure no damage. Tapware looks exactly like want w... See more

Company replied

Rated 5 out of 5 stars

Emily and the team from the English Tapware Company made sure my Perrin & Rowe - 260mm glass shelf was delivered to regional SA safely within 5 days of my initial purchase.. Couldn't be happier with... See more

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Furniture Store
  4. Hardware Store
  5. Kitchen Supply Store

Information provided by various external sources

We offer luxury English Perrin & Rowe traditional kitchen taps, bathroom mixers, basins, baths, showers and architectural door hardware for Australia in Sydney, Melbourne, Adelaide, Brisbane and Perth


Contact info

3.5

Average

TrustScore 3.5 out of 5

141 reviews

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3.5

All reviews

(141)

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Rated 5 out of 5 stars

Simone was a pleasure to deal with

Simone was a pleasure to deal with and I would highly recommend dealing directly with the English Tapware Company. The taps are beautiful.

Nothing was too much trouble and Simone followed up with me to make sure I was happy with everything.

I will be buying off them again

January 23, 2020
Unprompted review
The English Tapware Company logo

Reply from The English Tapware Company

Thank you very much for your feedback! Look forward to working together again.
Warm regards,
Simone

Rated 5 out of 5 stars

Gorgeous products

Gorgeous products. Exceptional customer service & knowledgeable staff. Highly recommend.

January 23, 2020
Unprompted review
The English Tapware Company logo

Reply from The English Tapware Company

Thank you Sandra!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service; authentically friendly and helpful staff (Especially Marc!), very attentive and approachable! Will definitely be a return customer.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

The team at The English Tapware Company are as fantastic as their products!

The team at The English Tapware Company are fantastic. Responsive, great advice, and really focussed on supporting their customers.

We have made a number of purchases for both kitchen and bathroom, and have consistently had a great experience. Really helpful advice, fast delivery of items, and a beautiful range of products. Thank you!

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Linda was absolutely wonderful to work…

Linda was absolutely wonderful to work with! We cant wait for our next project so that we can do it all again.
Warmest Regards,
The Brockhurst’s

January 23, 2020
Unprompted review
The English Tapware Company logo

Reply from The English Tapware Company

Thank you for your kind words, Christina and Ben.
We look forward to your next beautiful project.
Warm regards,
Linda

Rated 5 out of 5 stars

The English tapware company are excellent.

The English tapware company are extremely helpful and efficient. As I had used their services a few years ago, I did not hesitate coming back when I was renovating my bathroom. The quality of the taps is excellent.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

As a professional Interior Designer

As a professional Interior Designer, I have over the years specified The English Tapware Company's beautiful range of stylish ceramic sinks, tap ware, bathroom accessories, hardware & range of handmade metal screens for numerous projects.
The staff have always been professional and I would highly recommend their products for any design projects.

Patrick Meneguzzi

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

The service is impeccable and the…

The service is impeccable and the products are absolute perfection in looks and function. One of my favourite places to specify from.

January 23, 2020
Unprompted review
The English Tapware Company logo

Reply from The English Tapware Company

Hi Peri,
Thank you - making us blush!!
Warm regards,
Simone

Rated 5 out of 5 stars

Excellent product & service

As designers, we often specify and use products from The English Tapware Company. Most recently we have specified a number of decorative grilles, which not only have a beautiful, bespoke, high-end look but are completely customisable. The service of our account manager, Simone, is second to none and makes it easy to specify their products over and over again.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

seamless experience

Simone made selecting and ordering their exquisite Frank Allart hardware a very easy and seamless experience.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Quality Products and Top Quality Service

I have engaged with The English Tapware Company on a number of occasions over the past 3 years. More recently I have been assisted by Emily who has organised my product orders in a seamless manner.
I have been extremely happy with the quality of all products purchased, having now spent several thousand dollars with the company.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful door knobs

Beautiful door knobs.
Great communication delivery and service

January 23, 2020
Unprompted review
The English Tapware Company logo

Reply from The English Tapware Company

Hi Claire
Thank you for the positive review, it’s our pleasure to make your experience a happy one. Hope you enjoy your beautiful door knobs for many years to come.
Warm regards,
Tracy

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