Ensar Oud Reviews 969

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as unique, luxurious, and unmatched by other brands. The delivery service is frequently highlighted for its impressive speed and efficiency, with many people noting how quickly their orders arrived, sometimes even earlier than expected. Reviewers also commend the outstanding customer service, citing the helpfulness, responsiveness, and friendly demeanor of the staff. The overall service experience, from ordering to packaging, is described as professional, transparent, and a pleasure to deal with, often including generous samples. However, some customers also noted that the scent profile of certain products did not match their expectations or descriptions, with a few mentioning a lack of specific notes they anticipated. Additionally, a few people reported receiving empty samples or a broken perfume due to poor packaging.

What people talk about most

Product

Clients share positive opinions on product, with many expressing deep satisfaction and appreciation for the... See more

Quality

Consumers consistently report a positive experience with product quality, often describing it as outstanding,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the impressive speed of... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, amazing, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more

Rated 5 out of 5 stars

I had never smelled real oud before. This was both a luxury experience and an education. I feel my mind has been expanded. Oud is not what I expected; in fact it rearranged my brain a little. I smelle... See more

Rated 5 out of 5 stars

I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelmin... See more

Rated 5 out of 5 stars

Before stating anything about the perfumes. The customer service you have is astonishing. They response and help as possible. The perfumes itself is literally a different story. I bought this one as a... See more


4.8

Excellent

TrustScore 5 out of 5

969 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, packed safe and awesome free Samples for my order! My 2nd Oil from Ensar, oil and bottle quality is on point! Thank you

February 12, 2026
Rated 3 out of 5 stars

I liked the fragrances but the vials…

I liked the fragrances but the vials came half empty and some practically empty. It's a pity....

February 9, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello Abichka, thanks for bringing this to our attention. During transport the oil may seep into the applicator bulb making the vials look empty, but don't worry the oils still there. I shared a video with you via email on how to easily return the oil into the vial for use.

Hope that helps!

Rated 5 out of 5 stars

Amazimg brand

It's my first order from Ensar oud and promise it'll be more in the future , amazing brand , wonderful website , easy way to make order . All is perfect

February 13, 2026
Rated 5 out of 5 stars

Top artisanal perfumery

The perfume quality in this house is top notch , blended masterfully , for perfume lovers who are seeking good natural ingredients and at the same time perfumes that are wearable I would recommend to start with Ensar , but at the same time these perfumes are highly concentrated meaning it sits close to skin with good longevity and minimal projection . If anyone is fed up with current perfume mass production industry this is your place , the down side is quantity is limited keeping you always on the urge to buy immediately, but world advise try to sample as this is not for everyone one but personally I loved 90% of what I bought however I did carefully look for reviews of people I trust their opinion before blind buying
And by the way Customer service is amazing and shipping was so quick in 2 days

January 28, 2026
Rated 2 out of 5 stars

The samples were empty

The samples were empty

January 26, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello Mohammad, thanks for bringing this to our attention. During transport the oil may seep into the applicator bulb making the vials look empty, but don't worry the oils still there. I shared a video with you via email on how to easily return the oil into the vial for use.

Hope that helps!

Rated 5 out of 5 stars

Absolutely incomparable!

The incomparable fragrances, the website, the gorgeous product descriptions- I feel like a little kid again each time I’m waiting for a package from Ensar to arrive. And when it does, a little taste of heaven.
Thank you 🙏🏼

January 26, 2026
Rated 1 out of 5 stars

Due to poor packaging

Due to poor packaging, I received a broken perfume...

January 21, 2026
Ensar Oud logo

Reply from Ensar Oud

Hello Cyrille,

Our packaging and claims process is designed to ensure safe delivery and a fair resolution. As explained in our communications, the evidence provided did not demonstrate damage to the product. We remain open to reviewing any further documentation you may have.

Customer Care Team
Ensar Oud

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